Customer Service Representative

***** *.******** **** *** ****

832-***-**** *******.******@*****.***

TONISHA OLIVER

OBJECTIVE

To obtain a challenging career in the Customer Service field that will allow me to utilize my skills and allow me for continuous growth with the company to show my experience and help build a relationship within customer service.

West Houston Medical Hospital Sept 2014- Current

Patient Access Representative

Scheduling patient appointments and ensuring necessity compliance, Verifying Insurance eligibility and posting payments. Entering required information in computer system in a accurate manner. Obtains demographic, insurance and financial information from patients or guarantor .Explain all required forms to the patient and obtain necessary signatures. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance system. Protects the financial integrity of facility by collecting patient liability, establishing payment arrangements. Post payments into computer system. Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, insurance companies as well as patients and their families. Promotes individual professional growth and development by meeting requirements for mandatory and continuing education skills competency.

ASSISTANT MANAGER Mar 2005-June 2010

Top Knotch Touch Beauty Salon Houston Tx

Hiring of stylists and barbers, advertising promotions for the salon, print and reproduction, bookkeeping, making sure salon is current with the State of Texas regulations and requirements

NCO CALL CENTER Feb-2001-Dec 2005

Supervisor : supervised between 10-15 employees with their daily work routine. Listening in on my customer service reps calls making sure that they are speaking to the customer with an adequate tone and giving true information. Assiting with the problems that the reps could not handle on their own. Taking incoming calls for T-Mobile assiting customers with all of their concerns and needs about bills, problems, etc.

Walmart Jan 1997-Mar 2001

Cashier, Customer Service Representative/money counter

Greeting customers into the store, cashiering daily, and assist with any returns and exchanges they had, handled all monies at the end of the shift, making sure cashier register was correct with final count.

EDUCATION : PRAIRIE VIEW UNIVERSITY

[1998-2004 Communications Studies

[1995-1998 Eishenower High School

[ Diploma

SKILLS : iNTERNET,WPM-35 FAXING,MICROSOFT WORD, POWER POINT, EXCEL,ACCESS

References Upon request

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