Human Resources Customer Service

Dexter Sullivan, MA

Phone: 678-***-**** ***.********@*****.***

Professional Profile/Experience

I am an experienced Human Resources professional with proven achievements in leading and developing overall organizational initiatives. My background in analyzing human capital and operational needs, along with a proven track record of attracting, developing and retaining key team members has led to a history of growth in a variety of settings. I am seeking an opportunity to utilize my experiences in a Human Resources Leadership role with a respected organization that values leadership, creativity, and results.

Human Resources Management

Federal/State Compliance

Employee Relations

Training & Development

Policy & Procedure Implementation

Recruitment & Talent Management

Benefit & Compensation Analysis

Affirmative Action Planning/EEO

Ryder Logistics & Transportation Solutions Worldwide, Statham, GA 2008 to current

Human Resources Manager

Responsible for facility safety program (RyderStar), which includes monthly safety training topics, audits, and other tasks necessary to maintain an OSHA compliant and safe working environment.

Responsible for managing the human resources/safety functions for a workforce consisting of over 300 employees.

Serve as an integral member of staff to implement strategic support to the human resources function by rolling out Key Performance Indicators (KPI), providing guidance for long-range direction and organizational goals.

Provide training and guidance to facility staff on a variety of organizational policies and practices, including diversity, ethics, harassment, behavioral-based interviewing and proper documentation of disciplinary actions.

Accountable for recruiting and retention strategies, implementing processes targeting reduction in absenteeism, turnover and partnering with operations to reduce production volatility.

Forge and nurture relationships with vendors and third party recruitment companies, evaluating preferred companies on quality service, reliability, pricing and performance.

Provide leadership to cross-functional business units, outlining corporate objectives, employee policies and company mission while adhering to respective state/federal employment laws.

Key Accomplishments:

oImplemented reward/recognition program (Safety Day) targeted towards building employee morale and increasing the visibility of safety.

oPlanned and developed a labor strategy that reduces volatility between internal staff and contingent work forces that produces an annual savings of $250,000.

oImplemented a strategic initiative to create a tobacco-free workplace, partnering with industry professionals, educating employees on the hazards of tobacco use, and providing a smoking cessation option.

Tractor Supply Company, Braselton, GA 2007 to 2008

Human Resources Manager

Provided necessary leadership to strengthen capabilities of the human resource function, resulting in increased visibility and acceptance of the function as a full business partner with senior executives, business units and employees.

Accountable for new hire orientations and explanation of benefits and compensation, including medical, dental, vacation and sick leave time, 401K, FMLA and Workers Compensation.

Managed performance review process, annual wage survey to justify budgetary suggestions and presenting key metrics to management to support additional hiring initiatives.

Maintained the HRIS system and other applicable human resource technology to include software for recruiting and payroll efficiency.

Managed recruiting, hiring, training, counseling, and policy administration, seeking ways to improve morale and retention through direct relationships with employees and staff.

Key accomplishments:

oManaged internal and external recruitment and retention strategies that resulted in a turnover rate reduction from 95% to 55% over a four month period.

oImproved the internal processes through the implementation of employee surveys, analyzing survey data to recommend improvements across all levels of the organization.

Eaton Corporation/US Engine Valve, Athens, GA/Westminster, SC 2001 to 2007

Senior Human Resources Generalist

Provided support to the facility and the HR manager in all areas of human resources, including employee relations, performance management, staffing, compensation and benefits, reward and recognition programs, training and development, community relations and safety.

Acted as a consultant to supervisors and direct reports, provided training on hiring and EEOC compliance, interview questions, legal issues, retention strategies and guidance on employee relations.

Administered and maintained the employee benefits program, coordinating open enrollment while working with existing employees on “life-changing” events to their benefits such as children or marital status.

Conducted investigations concerning EEO and ADA issues, workplace harassment and corporate compliance, serving as the representative during fact-finding processes.

Responsible for all aspects of employee relations, including hiring, terminations, disciplinary actions, investigations and proper documentation to ensure consistent policies were enforced among labor force.

Assisted in the creation of the employee handbook and training manual, outlining corporate objectives, employee policies and company mission while adhering to respective state employment laws.

Key Accomplishments:

oPromoted from an HR Administrator position within the first two years of employment.

oImplemented action plans on special projects to include Affirmative Action Plans, Employee Survey, Open Enrollment, and New Employee Orientation.

oProvided counseling to active and retired employees on a variety of issues including policies, procedures, and benefit administration.

Prior Experience:

Verizon Wireless – Greenville, SC 1999 to 2001 – Customer Service Representative

Qwest Communications – Greenville, SC 1996 to 1999 – Customer Service Supervisor

Footaction USA – Greenville, SC 1995 to 1996 – Assistant Store Manager

United States Army – Fort Jackson, SC 1992 to 1995 – Legal Specialist

Education & Training

Master of Arts, Human Resources Development – Webster University

Bachelor of Arts, Political Science/Pre-Law – Norfolk State University

Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

Working knowledge of HRIS systems and various recruiting tracking databases

Community Involvement

Member, Phi Beta Sigma Fraternity, Inc.

Member, Brotherhood Club, Barrow County, Georgia

2006-2013 Youth Sports Coach – football (competitive and recreational organizations), basketball and baseball

2011-2012 Vice President of Barrow County Competitive Youth Athletics

2011 -2013 Board of Directors Chamber of Commerce, Barrow County

2010 Candidate, Board of Education, Barrow County, GA

1991 Congressional Internship, Congresswoman Liz Patterson, Congressional District 6, SC

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