Customer Service Representative

TANIA CRUZ

***** ********* • Houston, TX ***** • C: 832-***-**** H: 281-***-**** • *****.*@*******.***

Professional Summary

Enthusiastic and well-organized aspiring Customer Service Representative with background in point-of-service business, manufacture, logistics and a solid experience in a corporate office setting.

Skills

•Proficient in both English and Spanish.

•Expert in office organization and data entry.

•8000 keystroke per minute in 10 key typing.

•Strong computer skills, proficient Microsoft software skills.

•Professional demeanor, attentive to detail and highly organized able to multi-task.

Work History

LABOR READY Aug.2015-Mar. 2016

Customer Service Representative

Handle high volume of incoming calls or inquiries from prospective customer/clients.

Responsible for dispatch and payout.

Completes supporting paperwork and data entry as required.

Discusses services offered and ensure customer satisfaction.

VALASSIS

Manufacture

Front End Logistics Technician 2 Deer Park, TX. Jan. 2013-April 2014

•Work closely with Invoices and Bills of Landing.

•Entry of adequate and accurate information to Oracle/Receiving System.

•Provide accurate information to manufacture representatives and production floor.

•Customer service; answered phones and scheduled appointments.

Production Technician 1 Deer Park, TX. March 2011-Jan. 2013

•Ability to understand production, quality, and safety procedures and communicate those standards to crew while safely managing machine.

•Mathematical skills and able to accurately complete daily machine reports.

HOUSTON GARDEN CENTER

Assistant Manager Houston, TX. Sep. 2010-March 2011

•Recruit, interview and train staff.

•Deal with any enquires, complaints and monitor costumer service.

•Managing deliveries and staff

Cashier- Feb. 2010- Sep 2010

•Provide shoppers with excellent customer service and information about product/services.

•Process payments credit, checks and cash payments.

Education

San Jacinto Community College

Business Associate of Arts.

Expected Graduation Date: December, 2016.

International Business and Logistics Occupational Certificate - August, 2014.

Relevant Experience

HOUSTON FOOD BANK Houston, TX.

Volunteer August 2015

•Coordinated boxed meals for low-oncome senior citizens; boxed over 6950 meals.

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