Customer Service Sales

Colleen Brown

North Haven, CT *****

Cell: 203-***-****

**********@*****.***

Successful sales professional with a proven record for increasing sales and market share while providing great customer service and follow-through. Thrives in competitive environments that allow for team collaboration to reach the company’s overall goals. Proven ability to meet and exceed sales goals by creating genuine, long lasting relationships with customers that deepen their commitment to the company’s products. Technical skills: Microsoft Office; Outlook; Salesforce.com; ACRM; Sales genie; Brainworks CAREER OVERVIEW

Multimedia Consultant/Account Manager February 2014-Present Digital First Media, New Haven, Ct

Worked with local business for a variety of marketing services, including websites, online listings, New Haven Register, SEO and SEM.

Generated new business through prospecting, cold calling, in-person/ online networking and referrals

Responsible for the growth of digital and print revenue by identifying sales opportunities, developing and executing sales plans

Successfully grew revenue Year Over Year by selling a full suite of print and digital solutions within a set territory

Key Achievements:

Exceeded company’s revenue objectives at 120% 2015 Account Executive New Media / Account Manager April 2012 – February 2014 AT&T Advertising Solutions/YP – New Haven, CT

Worked with local business for a variety of marketing services, including websites, online listings, yellow pages, yp.com, direct mail, SEO and SEM.

Generated new business through prospecting, cold calling, in-person/ online networking and referrals

Created unique proposals, utilizing a cost-effective marketing mix to match the clients’ goals

Assisted clients with implementation of newly purchased marketing products, including customer training, project management, market research and reporting functions

Provides dedicated customer service, acting as first contact for service issues or other technical difficulties

Tracked all leads, customers, communications and potential revenue through Salesforce.com

Conducted ongoing market research and provides data on specific businesses and industries for both customer and company use

Key Achievements:

Ranked #2 in offices Account Executives for new business

Exceeded company’s revenue objectives in 2012

Exceeded company’s revenue objectives in 2013

Product Consultant/Product Manager January 2009 – June 2010 Fresh Concepts, New Haven, Ct

Obtained sales through prospecting and cold calling.

Developed customer service team by demonstrating excellent communication and team building skills. Encouraged growth among employees, and maximizing all opportunities with training skills.

Public speaking at conferences and meetings

EDUCATION

Southern Connecticut State University

New Haven, CT

Associates in Communications

2001-2003

Ashford University

San Diego, CA

BA in Business Administration

Present

PROFESSIONAL ASSOCIATIONS

Chamber of Commerce, Local Business Expo’s, Connecticut Business Networking Institution

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