Manager Management

DOUGLAS R HALL

Email: *********@***.*** Residence: 954-***-****

Cellular: 305-***-****

SUMMARY

Results-driven Management Professional with extensive experience working in a fast pace environment. Over twenty five years of Leadership experience with a track record of operation management, assessing staffing requirements, managing costs and meeting deadlines. Well-developed communication and problem solving skills with the ability to resolve difficult situations under adverse conditions. Areas of expertise include:

Relationship Building

Operations Management

Training and Development

GL & WC Management

Excellent Communication Skills

Customer Service Skills

Budgets, Planning and Organizing

Business Management / Marketing

Human Resource Management

Airline / Airport Operation Management

PROFESSIONAL EXPERIENCE

G2 SECURE STAFF, Ft Lauderdale/Hollywood International Airport (2014 – 2016)

General Manager, Promotion

Filled in as General Manager at our G2 TPA location for one month directed by the President Tom DelValle to maintain the contract that was on a 30 day cure letter. I was able to correct and maintain the contract and current business as well as brief, coach and provide feedback to the incoming General Manager at TPA.

Responsible for overall duties and operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations.

G2 SECURE STAFF, Ft Lauderdale/Hollywood International Airport (2013 - 2014)

Operations Manager, Promotion

Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the overall operation. Train and retrain all personnel in airline and airport procedures, safety procedures, and company policies. Responsible for the scheduling of airport employees to ensure adequate coverage. Maintain good employee relations. Handle employee problems in an efficient and effective manner.

Client Relations -Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.

Adhere to company policies and procedures and participate in achievement of company objectives

Perform other duties as requested

G2 SECURE STAFF, Ft Lauderdale/Hollywood International Airport (2011 - 2013)

Terminal Supervisor / Office Administration

Responsibilities include overseeing the operations at Southwest Airlines, Air Tran Airways & Virgin America Airlines wheelchair, skycap & baggage handler day to day operation. Additional responsibilities include processing payroll administration for the local staff of 150 employees. Direct inter action with the various airline station managers and supervisors. Prepare employees schedules daily to meet the required flights for the departures and arrivals of the airlines aircrafts.

SUPERIOR AIRCRAFT SERVICES, Ft Lauderdale/Hollywood International Airport (2006 – 2011)

Director of Quality Assurance, Marketing, Human Resources & Operations

Responsibilities include overseeing staff and operations in 13 cities and 7 states. Communicate bi-weekly with all business partners at various airlines to ensure passengers experience the most professional and safe travel. Prepare a scorecard with feedback from the airline management that evaluates the company performance. Assist with attracting new business for the company. Responsible for mandates on FAA compliance, government related issues, workman’s compensation laws, benefits salary administration and labor laws, new business walk-thru visits. Create and implement policies and procedures for consistency system wide on call 24 hours per day. Maintain and update the company on all legal matters, assist with new business start-ups within and outside assigned region, disciplinary actions, terminations, grievances and complaints as well as work closely with insurance personnel, legal and company CEO. Ensure all service levels, financial and budgetary goals are consistently met in all station locations.

SUPERIOR AIRCRAFT SERVICES, Ft Lauderdale/Hollywood International Airport (2005 – 2006)

Operations Manager

Bring high degree of organizational skills to the day to day operation. Oversee daily operations at respected terminals and various airport locations. Attend management briefings with airline station Managers, Supervisors and Agents. Provide annual training to Superior employees on Hazardous Materials, Disability, Security, Customers Service, Dangerous Goods and Computer check-in at all Superior Stations. Oversee operational controls and manage staff to ensure company policy and procedures are adhered to. Make decisions outside of guidelines but within general business practices. Network with employment agencies and community organizations to hire individuals for existing and new startup locations.

SUPERIOR AIRCRAFT SERVICES, Ft Lauderdale/Hollywood International Airport (2003 – 2005)

Terminal Supervisor

Managed a team of Skycaps, wheelchair attendants & baggage handlers with daily responsibility of preparing schedules for employees and assigning lead daily task such as curbside, gates, bagroom and ticket counter. Communicated policies and procedures and maintain shift changes, schedule changes and employee attendance.

Instrumental in assisting Terminal Manager with day-to-day operation in each terminal.

Standardize and streamline daily responsibilities of skycaps, wheelchair & baggage attendants.

Resolve upon demand all passenger and airline complaints, evaluated Leadership performance quarterly.

Analyzed customer needs and assist as needed, coordinate time sheets and monitor performance.

Responsible for all supervision and discipline of all employees including Leads and skycaps.

Attend airline briefings and de-briefings as needed and assist with feedback as needed.

WILLIE’S ICE CREAM STORE, Ft Lauderdale, FL

President of Company own Business (2000-2003)

Supervised a team of 6 employees. Developed and implemented continuous process improvement approaches and played a key role in implementation and new store design. Led benchmarking projects to achieve new Small Business of the year award, awarded by the City of Ft Lauderdale.

Developed new policy and procedure manual, updating manual quarterly.

Played an instrumental part in the marketing and roll out and business plan of Ice Cream Store.

Provided training and development of all new employees, emphasizing excellence.

Maintained contact with large business customers, conducting surveys, benchmarking best practices.

Maintained HR objectives by recruiting, training, scheduling, counseling, and disciplinary as needed.

THE NEWS / SUN-SENTINEL COMPANY, Ft Lauderdale, FL

Prepress Operations Manager (08/1993- 01/1999)

Managed the complete operation of Prepress West office ensuring quality sales and production support.

Responsible for supervising 22 artists in five different locations. Consistently obtain high performance through leadership and cohesive team building. Practical, articulate and creative with proven ability to solve difficult business problems.

Generated and tracked production work orders to adhere to appropriate deadlines.

Developed tracking of team schedules and monitored team progress.

Maintained appropriate art supplies and materials for all art service locations.

Production Manager for the South Florida Parenting Magazine publication.

Supervisor, South West Office /Assistant Supervisor, Ft Lauderdale (10/1987 – 07/1993)

Responsibilities included supervising four artists, including assistant supervisor. This entailed, among regular supervisor functions, ensuring ads met required production deadlines; organizing smooth workflow; conducting performance and salary reviews upon demand.

EDUCATION

Associate of Science Degree, Business Administration / Commercial Art

Tampa Technical Institute, Tampa Florida March 1984

Professional Management, Nova Southeastern University 1993

Certificate of Completion Entrepreneurial Workshop, Florida Atlantic University SBDC 11/98

PROFESSIONAL DEVELOPMENT

Recreation Advisory Board City of Lauderhill

President of the City of Lauderhill Optimist Sports Programs

1994 Graduate from Leadership Boca Raton (Boca Chamber of Commerce)

1994 Sun-Sentinel Values Management Award Recipient

First Quarter, 1993 Marketing Pride Award Recipient

1987 Addy Award Winner, Men’s Fashion Special Section/Sun-Sentinel

PROFESSIONAL MEMBERSHIPS: Member of Kappa Alpha Psi Fraternity, Inc. USF

Board of Director for the Florence Fuller Child Development Center Boca Raton

Boca Raton Chamber of Commerce Member

City of Lauderhill Chamber of Commerce Member

COMPUTER SKILLS: Strong knowledge of Microsoft Windows XP: Word Excel Outlook PowerPoint

Contact this candidate