Service Manager

Unisys

PRADEEP.P

Subject Matter Expert

Languages

English

Hindi

Kannada

Key Skills and Knowledge

Operating Systems

Windows xp, 7 & 8

ERP & Tools

Advanced Excel

Oracle R12- Service Contracts Module and order management

Accessory manager v9

Enterprise reporting suite (Business Objects XI)

Globe

Office Productivity Tools

Microsoft office -2013

Microsoft Advanced Excel 2013

Outlook 2013

Professional Summary

Got an opportunity to work in UNISYS Global Services-India and started my career as Transaction Processing Accounts Services Associate (OTB) took the opportunity as a challenge and started working and learnt new things. within a year became senior specialist and started handling whole process. Within 3 and half year I was promoted as SME.

Possess 3.10 years of experience in Shared Service Center-(Finance)

Preparing revenue report, payment logs, internal audits, AR reconciliation, Invoice payment & validation, analyzing reports and releasing the payments through Oracle.

Got cross trained on Maintenance under GSOM front office team.

Applies basic knowledge of company compliance policies, procedures, products and solutions to process transactions of limited scope and complexity including: customer orders, billings, accounts receivable, payroll, and disbursements.

Assists in ensuring that routine paperwork is completed appropriately and in a timely manner.

Interacts primarily with immediate team members. Continues to learn the appropriate processes and procedures for clearing products.

Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Professional Experience

Unisys Global Services Private Ltd, F&A – Subject Matter Expert (OMSS)

-1st Nov 15 to Present

Responsibilities:

As a part of the OMSS team, I am responsible for resolving issues & training new hires as required & sharing reports with respective teams.

My tasks are primarily focusing on:

Preparing and sharing the Daily, Weekly and Monthly reports to Management.

Updating Exchange rate for LAC countries.

Analyzing and resolving issues from system & process end.

Preparing revenue reports and sharing the report with respective teams.

Creating SR’s for system issues and contact IT & GPE for resolution

Maintaining the Team’s generic mailbox and my personal folders

Providing process training to new hires.

Providing GTM push & live printing the invoices raised through different system.

Creating new tax codes by taking proper approvals and contacting IT to create the tax code in Oracle & testing for implementation.

Reserving invoice number for specified country.

Conducting Process update & Refresher meet monthly & quarterly.

Sending process updates through IPI.

Unisys Global Services Private Ltd, Finance and Accounting –Financial Analyst (GSOM)

-1st Sep 14 to 31st Oct, 2015

As a part of the GSOM team, I am responsible for preparing final payment sheets and final reports on monthly basis and releasing the payments in Oracle from different system in every month end.

Responsibility undertaken as Financial Analyst:

Reviewing the contract and raising the invoice through coordinating with processing team.

Processing data and applying in an accurate manner to the service contract using technical and financial knowledge to add value

Providing Maintenance and Warranty for HW/SW orders

Taking care of process related queries and resolving them.

Customer order billings as per the request of the field manager.

Working closely with Client service managers (CSM) and providing maximum support so that the end client gets the invoice in time and we generate revenue at the right time

Preparing revenue reports and analyzing it.

Analyzing past AR reconciliation every month.

Analyzing, interpreting the request forms received from CSM’s and assigning it to back office for processing

Perform quality assurance on documents to ensure consistency and quality.

Unisys Global Services Private Ltd, Finance and Accounting – Transaction Processing Accounts Services Associate (OTB)

-07th May,2012 to 31st Aug, 2014

Responsibility undertaken as Associate:

Processing of invoice generation and billing of contract and to ensure that client receive proper invoice.

Processing data and applying in an accurate manner to the service contract using technical and financial knowledge to add value

Apply company policies and procedures required to process high value transactions.

Maintaining 100% SLA and quality with regards to invoice generation.

Organize work load and ensure timely processing of invoices.

Updating metering contracts for the systems Clear path plus and Clear path 2200.

Generating invoices, credit memo, enrolling new deals by creating agreements and contracts.

Preparing, Analyzing and presenting monthly TQP report and Quality report.

Auditing/Validation of invoice generation & billing.

Skills:

Developing and delivering MIS report using Excel Macro’s for monthly, weekly and Daily reports to Management.

Ability to multi – task and work autonomously within the team environment.

Ability to automate the process using Excel macro and by using VBA.

Preparing the Business review document i.e. revenue report as per management requirement.

Good at data analyzing and providing the results.

Multitasking and Working on Multiple projects and finishing projects with the SLA.

Very quick learner and always willing to learn new things.

Flexible and team player.

Technical Skills:

Operating System: - Windows XP, Windows 7, Windows 8.1

Management Tools: MS Excel (advanced with Macros), Word and PowerPoint

Database: Oracle R12

Accomplishments and recognitions:

Promoted from Analyst to SME in the year 2015.

Successfully prepared process document in the year 2015.

In Span of 3 year I learnt almost 7 Process in Unisys.

Education Include High School or greater

Master of Business Administration from Sir MVIT, Bangalore in 2011

Bachelor of Commerce from Seshadripuram First Grade College in 2008.

Professional Certification

Microsoft Advanced Excel with VBA training from UNISYS external training in the year 2014

Personal Information:

Father’s Name : P.K. Gopal Krishna Bhat

Date of Birth : 19-01-1988

Marital Status : Single

Mobile: : +919*********

Email ID: : *.*********@*****.***

Seeking a challenging and dynamic career that would utilize my knowledge, ability and skill. I possess strong interpersonal skills. I am also a person who likes to learn new things. I see myself as a practical, flexible, Very quick learner and self-motivated person with the ability to set and meet objectives independently.

I hereby declare the above mentioned particulars are true and correct to the best of my knowledge.

Date:

Place: Bangalore

(Pradeep.p)

Contact this candidate