Customer Service Data Entry

Nicola-Maritza Coombs

*** ******* ******, ******, *******, N6J 2A7 Tel: 1-519-***-****

E-mail: *************@*****.***

Objective

To perform to the best of my abilities thereby giving me an opportunity to gain knowledge and experience in the midst of developing skills in administrative work.

To work in a professional manner and to strive to be an a valuable member of any business

To effectively use all the knowledge I have accumulated over the past years

Please note the current gap in my employment information is due to maternity leave. However, I am ready to return to the work force.

Summary of Education Qualifications

Recently acquired Bachelor of Arts Degree in Media, Information and Technoculture (MIT) and Bachelor of Social Science degree in Psychology (double major degrees completed). Also, completed a Diploma in Social Work/ Psychology.

Skills and Knowledge Acquired Through Education

Media Information and Technoculture, UWO., London, ON

The goal of the Media, Information and Technoculture (MIT) program is to offer critical, interdisciplinary analysis of the institutions, practices, and cultural meanings associated with technologies of communication, information, knowledge, learning, and entertainment. Some of the courses covered via this program include:

Media and Culture in Practice

Advertising and Promotional Culture

Virtual Worlds and Interactive Media

News reporting and Journalistic Practices

Cultural Industries

The Information Society

Media Identity and Diversity

The Political Economy of Media

Popular Music and Society

Social Media Influence

Psychology, UWO., London, ON

Some of the courses covered via this program include:

Research and Statistical Analysis

Social and Cognitive Developmental

Forensic Psychology

Creative Psychology

Child and Development Disorders

Psychology of Trauma

Personality Theory including Attitude Change

Cognition and Perception

Industrial-Organizational Psychology

Psychology and Social Work, Stratford Career Insitute., Trinidad Institute of Medical Technology

Some of the courses covered via this program include:

Human Relations

Social Issues

Workplace Interaction

Defining Self

Interdependencies Theory

Health Behaviours

Public Opinion

Social Work Defined

Motivations of Helping Professionals

Social Security and Public Welfare

Theory of Life Stages

Work Experience

Office of Global Health, Schulich School of Medicine, UWO., London Ont, (Year Employed - Ex: Dec 2011 - April 2012 (contract completion)

Administrative Assistant - Support Staff for Transcending Borders Conference

oContacting publishers and restaurant owners, via email and telephone calls

oSourcing contacts for other Canadian Universities

oUpdating Schulich website and creating descriptions for conference website

oSourcing media hubs to promote conference

oTaking on any additional tasks that come along as we prepare for the conference.

oOfficial event photographer

oConstruction of newsletter and press release statement

London Picture Framing, London Ont, (Year Employed - Ex: July 2009 - March 2011 (part-time)

Sales Clerk

Retail outlet sales clerk duties entailed:

oCustomer service representative

oDealing with customer service related calls

oReceiving of cash and returns

oStocking, stock taking and ordering supplies

oFiling and sorting receipts

oJob log

oAssisting with framing completion (assembly production)

The University of Western Ontario, London Ont, (Years Employed - Feb 2009 - April 2009)

Faculty of Engineering - Undergraduate Services Office - Undergraduate Assitant

Maintaining filing system

Provide the minutes of meeting report (weekly meetings)

Data Entry

Booking appointments for students to meet with academic counsellors

Handling undergraduate and prospective student inquiries, via telephone, e-mail or work ins

Preparation of formal letters to students and to internal staff

Assisting with the preparation graduation or award ceremony

Distribution of faculty related information i.e. process intent to register, graduation etc.

Collection and distribution of mail (daily)

Robart Research Institute, University of Western Ontario, Canada.,

(Year Employed - Ex: Sept 2008 - Jan 2009 – contract completion)

Office of the Scientific Director – Administrative Assistant

Maintain schedules and updating calendars for daily and monthly meetings etc.

Book rooms and initiate catering arrangements

Making travel arrangements, booking accommodations, preparing data for all trips as required and recording them on schedule (departure, arrival times, flight number, hotel confirmation numbers etc.)

Accounting re: Excel work and Peoplesoft Financials

Maintaining filing system, photocopying, faxing, courier and mailing etc.

Administrative Department – Administrative Clerk

Maintain filing system, photocopying, fax, courier and mailing etc.

Updating and adjusting departmental electronic telephone directory

Data Entry

London Life Inc, London Ont, (Year Employed - Ex: Dec 2007 – Aug 2008 - contract completion)

Benefits Payout Department – Claims Processor

Data entering of Medical, Dental and Vision claims into the Data Entry Benefit System

Reviewing claim attachments and determining which data from this information is applicable to the screen.

Filing

Sagicor Life Inc., Trinidad W.I., (Year Employed - Ex: Sept 2004 – Sept 2007)

Employee Benefits Department – Accounts Associate

Print claims cheques

Servicing internal and external customers via telephone and walk-in queries and liaised with corporate clients by attending to queries

Conducting previous and confidential checks on clients

Sending group application to underwriting department

Sending approval and requesting further requirements via letters to internal and external clients

Colonial Life Insurance Co. Ltd., Trinidad W.I., (Years Employed - EX: 2004-Aug 2004)

Pension Department – Junior Clerk Grade 1

Clerical Officer, which entailed processing applications for pensioners

Servicing internal and external customers via telephone and walk-in queries and liaised with corporate clients by attending to their queries

Verifying and updating of alphanumerical data for Multiflex Policies

New Business Department - Junior Clerk Grade 1

Administrated health and life insurance for group, corporate and individual clients which entailed processing applications

Customer Service Department - Customer Service Representative

Telephone Operator which entailed answering the telephone and transferring calls.

Call Center Representative which entailed:

surrendering policies

Issuing loans on policies

Making adjustment on the system for policyholders

Telecommunications Services of Trinidad & Tobago, Trinidad W.I., (Years Employed - EX: 2003-04)

Administrative Coordinator - Trainee

Commission payout statements for account managers, weekly and monthly punctuality and regularity report and completing Power Point presentations

Glitzy Jewelry and Accessories Limited, Trinidad W.I., (Years Employed - EX: 1999 - 2003)

Sales Clerk

Retail outlet sales clerk duties entailed:

oCustomer service at its best, dealing with customer service related calls, receiving of cash and returns, stocking, stock taking and ordering supplies, petty Cash & posting cash and cheques

Education

September 2009 - October 2014 The University of Western Ontario

Bachelor of Arts via Faculty of Media, Information and Technoculture (MIT) and Bachelor of Social Science via Faculty of Psychology (double major Bachelor Degrees completed)

September 2005 - July 2006 Trinidad Institute of Medical Technology

In Collaboration with Stratford Career Institute of Canada

Diploma in Psychology and Social Work

May 2005 - June 2005 FLMI Programme (LOMA) via Sagicor Life Insurance

FLMI 280 – Principles ofInsurance: Life, Health And Annuities FLMI 290 – Insurance Company Operations

September 2001 - May 2003 St. Anthony's College, Trinidad & Tobago, W.I.

"A" Level Diploma - British System - Diploma includes; Management Of Business, Economics, Sociology & General Paper (English)

September 1996 - May 2001 Diego Martin Gov't Secondary, Trinidad & Tobago W.I.

"O" Level High School Diploma - British System - "O" Level is equivalent to Grade 13 - Diploma includes; Principles of Accounting, Principles of Business, Mathematics, English, Social Studies, Office Procedures & Type Writing

Skills & Abilities

Computer and IT

Microsoft Office – Outlook, Access, Word, PowerPoint and Excel

Microsoft Windows – 95, 98, 2000, 2010, 2013, Me, and XP

Point of Sale

Insurance Systems

AS 400 Program

Genelco

Support

Database Entry Work and Administration Support

Customer Service and Human Resource Support

Executive and Operational Administrative Support

Event and Meeting Planning

Other

Work effectively under strict deadline schedules with attention to detail

Strong time management skills

Ability to multi-task in an effective & timely manner

Ability to take initiative and work well with senior personnel

Able to work on own initiative and as part of a team

Flexible and willing to learn various aspects of the business

Work well in a multi-cultural environment

Good at problem solving and analytical

Punctual, dependable and great attendance record

Volunteer Experience

Psychology Department, The University of Western Ontario, Canada.,

(Year Employed - Ex: Dec 2011- April 2012)

Coder - Volunteer

Positive Affect Coding of videos for London Peer Group Study.

UWO Gazette, The University of Western Ontario, Canada.,

(Year Employed - Ex: Feb 2010 - April 2010)

Arts and Entertainment Section - Volunteer

Write articles (reviews) on current books, movies and upcoming events.

International & Exchange Student Centre, Student Development Centre, The University of Western Ontario, Canada.,

(Year Employed - Ex: June 2010 - April 2011)

IESC Photographer for the VIP Program and IESC - Volunteer

Take pictures at events held by the IESC and SDC for the website, newsletters, brochures, flyers, posters, merchandise etc.

Hold scheduled photo shoots and take pictures for IESC and SDC on and around the campus environs to be used on the website, newsletters, brochures, flyers, posters, merchandise etc.

Robart Research Institute, The University of Western Ontario, Canada.,

(Year Employed - Ex: Nov 2007)

Administrative Department - Volunteer

Filing, copying, data entry, shredding and basic accounting and administrative duties.

Additional Information & Interests

Volunteer work

Photography, Singing, Football, Reading and Religious Activities

Was a Member of the Love Movement Choir 2001 -2003

May 1999 Member of Royal Bank Caribbean Young Leaders

1999-2000 Member of Junior Achievers of Trinidad & Tobago

Was a Junior Leader in St. John’s Evangelist Parish

References Available upon Request

Contact this candidate