Sales Customer Service
Resume:
SAMIR G. MAMMADLI
Calgary, AB T2Y 4J2
587-***-**** *****.********@*****.***
6+ YEARS of experience in SALES, RETAIL and Customer Service
High ability to get in the door; hunting, networking and cold calling experience
Brilliant communication and presentation skills
Strong customer service orientation
Highly motivated to achieve goals and targets in challenging and enriching entry/mid-level assignments in SALES and RETAIL:
CORE COMPETENCIES:
Negotiations Skills
Customer acquisition and penetration
Professional selling
Business Development
Time Management
Merchandising & Promotions
Team Building
Channel Sales Strategies
Sales Best Practices
Professional Experience
Jul. 2014 – Oct. 2015
Procter & Gamble FMCG Company
Baku, Azerbaijan
Sales and Trade Marketing Man
Held responsible for planning and evaluation the operations of Wholesale / Retail Sale Distributors for Baby Care and Feminine Care categories in Georgia and Azerbaijan. Coordinated activities between sales and marketing departments, coached and empowered Distributors with consulting on general trade fundamentals and techniques specifically to the categories, channels and markets. Successfully carried out retail tasks and retail operations. Managed Distributor sales teams and assigned tasks through making regular field visits in order to track the efficiency of the running campaigns and planed the future retailer activities.
Key Contributions:
Increased Distributor sales by 47% within market segment via excellent use of trade marketing technics and networking
Boosted category revenue by 35% in FY1415
Expanded Pampers market share in Leading retail chain to 60% through using new SBD technics
Sep. 2012 – Jun. 2014
Procter & Gamble FMCG Company
Baku, Azerbaijan
Key Accounts Rep
Developed customer's decisions using conceptual selling techniques and data-based presentations through assortment, shelving, pricing and merchandising strategies for retail chains based on consumer research. Strong retail experience and retail operations. Designed business plans which would deliver each brand volume and share objectives and helped the leading retail chains to develop programs which would build the business. Run and agree on customer specific investment budgets for in-store executions
Key Contributions:
Analyzed existing sales channel relationships and developed all new sales strategy focused on market leaders who could drive sales and market presence
Exited relationship with Grand Mart and closed stronger, more profitable agreement with Carrefour valued $1M in second year
Boosted portfolio sales by 25% via strong sales and marketing campaigns
Designed and executed a 12-month merchandising program via creating special promotions that resulted in SKU expansion and category sales increase by 20%
Nov 2009 – Aug.2012
TeliaSonera Telecom Group European Telecom Company
Baku, Azerbaijan
Sales Representative /B2B & B2C
Conducted market research and identified potential customers including the assumed product leadership for mobile products for both consumer and business markets. Created the business strategy and product roadmap for TeliaSonera corporate customers. Strong customer service experience. Managed products and services portfolio, concept development, evaluation of potential, pricing and analysis. Executed products to achieve objectives regarding Mobile Internet penetration, Smartphone penetration in Corporate market. Tracked and analyzed competitive activities and develop proactive and reactive actions against competition.
Key Contributions:
Boosted profit increase by $500,000 via acquiring highest number of new B2B customers while using existing accounts to leverage the possibility of cross functional solutions
Expanded customer portfolio by 55% and was nominated Employer of the Year
Over delivered annual sales targets by 40% through usage of solution based and consultative based selling techniques
Jan 2009 – Oct.2009
Lynden International Logistics Company
Baku, Azerbaijan
SCM Rep
Held full accountability for planning, controlling and directing all purchasing, logistics and inventory control activities within Biological Threat Reduction Program including evaluation of department requirements; developed and implemented strategic plans, diversified purchasing and inventory management, and updated procurement policies.
Key Contributions:
Slashed monthly inventory by $500,000 while avoiding customer shortages and backorders
Increased sales by 25% by listening to sales reps and clients
Boosted revenue by 15% through expertise in analyzing markets trends, designing effective inventory control and logistics procedures
Nov 2004 – Dec 2008
BAKOND TTM BP Contractor and leading SCM Company in CAUCASUS
Baku, Azerbaijan
SCM Rep
Responsible for supply chain operations: sales, purchasing and logistics. Run procurement contracts, identified suppliers, evaluated offers, awarded contracts and conducted cost control. On top, managed the sales and procurement process under the Housing and Valve Management contract with BP.
Key Contributions:
Increased company revenue by $900,000 through sourcing new, cost-effective products and logistics cost optimization
Increased sales by 30% by developing launching successful sales and marketing campaigns
Saved $450,000 through structuring and negotiating vendor contracts
Education
2000-2004
Azerbaijan State Economic University
Baku, Azerbaijan
Bachelor Degree in Sales and Marketing
Additional Skills
Languages: Fluent in Russian, Turkish. French – beginner
Computer Knowledge: Windows 10, Microsoft Office (Word, Excel and Power Point) & Apple technologies
Driving license: Available
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