Customer Service Management
Resume:
Rockell White AA, BS, MSM
acszxt@r.postjobfree.com
Results-oriented self-directed professional with strong management experience, outstanding organizational skills, and tireless motivation for excellence
I always try to seek out different opportunities that provoke my curiosity, challenges, and my way of thinking and from that I am able to build my skills and then put those skills into actions if need be. I take criticism as a way to learn from it positive or negative I can always learn from it. I have set out very good goals in my life and was able to achieve those dreams and goals set forth throughout my career. My most recent goal was to get my Master of Science Degree in Management and that dream came true for me on May 14, 2013 I received my degree and Graduated with a GPA of 3.45 out of 4.0 I am very proud of myself for achieving my goals, dreams and education.
PROFESSIONAL SUMMARY
Intuitive problem-solver, able to quickly identify issues and implement solutions.
Highly organized, directing many projects at once while attending to all details.
Able to produce positive results independently; extremely self-motivated.
Strong administration, computer, and program management skills.
Over 20years supply chain and purchasing experience. Over 20 years within Central Supply field
EDUCATION
Colorado Technical University, Colorado Springs, CO
Master of Science in Management program, GPA: 3.45/4.0- graduated 05/2013
American InterContinental University, Schaumburg, IL
Bachelor of Science in Criminal Justice, GPA: 3.8/4.0- graduated 02/2008 Magua Cum Laude GPA 3.8 out of 4.0
Some of my learning achievements are
Leadership and Ethical Decision Making
Applied Managerial Decision Making
Entrepreneurship/ Intrapreneurship and Innovation
Project Management Process in Organizations
Marketing in the Digital Age
Management Capstone
Medical Information Management Certificate
Public Resources
Legal Structure, Legal Research
Client Interviews Communication Skills
Managing the Legal Office
Title 22 Laws
RECOGNITIONS
Basic Life Support (BLS)
Respirator Fit Testing & Training
Star of Excellence, Rancho Springs Medical Center
Certificate of Appreciation, Office of the Sheriff
Service Excellence, Administration and Staff
PROFESSIONAL EXPERIENCE
Veolia Transportation/RTA Murrieta CA
Supervisor
Service as a member of the Road Supervisor for Veolia Transportation Perris CA.As supervisor I was over 120 bus driver for the Perris base. My duties were to make sure all drivers pulled the yard on time. I have to respond to all calls and or accidents and or concerns. I worked a total of 3 years and 6months as a supervisor. First with Southland Transit listed below. My job is to in-put all the drivers’ times into the system called VDS so that they may be paid. My job was also to help with training for new cadets. I have to make good decisions based on the situation.
01/07/2014 to 04/29/2015 retirer
RANCHO SPRINGS MEDICAL CENTER, Murrieta, CA 01/2011 – 04/2013
Sterile Processing Technician
Served as member of the Sterile Processing Department in a 51 bed hospital with 3 busy operating rooms. Provided pharmacy and equipment oversight to nursing staff hospital-wide. Assisted medical specialists with crash cart maintenance and supply chain distribution.
SOUTHLAND TRANSIT INCORPORATED, Perris, CA 11/2009-01/2011
Road Supervisor
Coordinated mass transit and public travel plans. Trained and assisted new students with obtainment of Class B driving license. Served as liaison between management, staff, part-time road supervisor, community and law enforcement during emergent situations.
ANGEL GUARDIAN FAMLY, Sun City, CA 11/2008 – 09/2009
Administrator, Assisted Care Giver
Managed and supervised care giving personnel servicing the elderly. Ensured excellent customer service delivery. Efficiently assessed, planed, organized, implemented and evaluated patient care activities.
CHESAPEAKE DIALYSIS CENTER, 03/2005 – 04/2008
Dialysis Technician
Team player that established and maintained effective working relationships with fellow personnel, patients and their families, hospital staff, the public, and other collaborating agencies. Followed and enforced federal, state and facility mandates regarding confidentiality of patient information and medical records.
TUSTIN DIALYSIS CENTER, Tustin, CA 05/2003 – 02/2005
Dialysis Technician
Functioned independently to prioritize, delegate and utilize critical thinking skills in a variety of patient care situations. Communicated needs and objectives to managers and key personnel in procurement, logistics & distribution chain. Performed duties with passion for delivering excellent customer service in a cost effective way.
RIVERSIDE COMMUNITY HOSPITAL, Riverside, CA 04/2000 – 05/2002
Purchasing and Central Supply Technician
Responsible for the overall materials organization, supplies and inventory controls needed to maintain efficient support to the production department. Responsible for receiving, keying and promptly distributing all supplies within the facility. Reviewed and maintained all minimum/maximum levels for storeroom safety stock and all other stocking locations.
SAINT MARY’S DESERT VALLEY HOSPITAL, CA 01/1981 – 04/1983
Central Supply and Purchasing Receiver
Maintained inter-facility contractual supplies and/or equipment acquisitions. Implemented and maintained computerized par level systems to account for various equipment. Checked shipments of supplies and equipment upon arrival and verified catalog numbers, size, quantities and description of items received then separated shipments and delivered to appropriate departments.
ASSOCIATIONS
Church of God in Christ Chesapeake Virginia
Volunteer Youth Missionary
HCC Community Church Sun City
TECHNICAL SKILLS
Microsoft Word/Excel/PowerPoint proprietary database systems online ordering
Class B License
REFERENCES UPON REQUEST
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