Customer Service Sales
Resume:
Riselda (Lisa) Dileo
Jensen Beach, FL 34957
E-mail: *************@*****.***
OBJECTIVE
Seeking a responsible position in a challenging, site based on senior Customer Service Repressive, Receptionist role. A position utilizing my extensive management experience, leadership capabilities, strong interpersonal and bilingual skills.
2008-to 2015
Mercom Corp, Pawley’s Island, SC
Sales support/Administrative Assistance/Receptionist
Responsibilities include:
1.Perform a variety of administrative and clerical duties for Accounting, Human Resources and Executive Management.
2.Process incoming and outgoing mail on a daily basis.
3.Answer and distribute telephone calls for entire company.
4.Greet visitors and implement applicable company security procedures.
5.Assist with handling, shipping and receiving of products in accordance with ISO procedures.
6.Compose, prepare and proofread correspondence, office memos and reports on computer and maintain confidentiality when required.
7.Maintain files in an organized and accessible manner to include updating information, purging files on a regular basis and creating new filing systems as needed.
8.Ensure the efficient operation of all office equipment by performing minor service duties, and arrange for routine and necessary maintenance as needed.
9.Maintain an organized office calendar and schedule meetings and appointments as needed.
10.Conduct inventory and order office supplies and equipment as directed.
11.Coordinate and oversee special projects as needed, to include research, compiling data and preparation of summary reports based on results.
12.Operate and monitor office equipment such as fax machines, copiers, and phone systems.
13.Comply with guidelines of the Company’s Quality Management System, as pertaining to this position.
14.Perform other related duties as assigned.
15.Surveillance security cameras within the facility.
2006-2010
Ark Animal hospital, Surfside Beach, SC
Receptionist
Responsibilities include:
Greeted patient’s screened and referred incoming calls
Maintained scheduling system for six Veterinarian’s using DVMAX Software
Assisted with the ordering/distribution of Animal food, products and proscriptions
Cashiered and processed nightly payment close-outs day sheets and documents
2005 to2006:
Lowe’s Home Improvement-E. Rutherford, NJ
Customer Service Associate
Responsibilities include:
Customer Support
Credit card applications
Bill payments
Process special orders
Cashier
Pricing, labeling shelves, stocking merchandise
2000-2005
Océ Business Services - New York, NY
Facilities and Office Services Support Management
Implementation Manager/Tri-State Region
Responsible Include:
Open new accounts
Supervise and shadow current staff to understand the company culture and policies in order to capture all necessary information for accurate processes for each department
Hire new candidates and train/oversee progress on each individual
Meet with department managers to review each process, and policies, for each individual process
Obtain and capture system process as well as chargeback codes for each department
Transition clients from desktop/local copier platforms in order to network Multi Function Print Devices
Implement networked tracking system to track inbound and outbound accountable mail and courier deliveries
Create User Guides and Operation Manuals
Work with Print Enterprise Team on implementation
Area Manager/Tri-State Region
Responsible for managing up to eleven customer accounts, responsibilities included:
Lead a management team of 11 Site Managers and 65 staff personnel
Creation and management of $3.2 million annual budget (labor, equipment and services)
Recruiting and training of staff and management personnel
Personnel evaluations, employee development and goal setting
Negotiated vendor’s contracts on my client’s behalf, maintain equipment services levels and ensure contract compliance so that my teams were meeting contracted service levels agreements
Performed business analysis for new business opportunities
Prepared monthly status reports for each site consisting of; service metrics, issues, and accomplishments
Key accomplishments exceeded P&L contribution plan by more than 10% each year
1983 – 2000
Sharp Electronics Corporation - Mahwah, New Jersey
Assistant Manager of Sharp's National Accounts Program
Managed staff of 20 customer service representatives in Sharp's, $60 million annual sales, National Accounts Program. Responsibilities included:
Managed an Order Processing Group toward the achievement of monthly and quarterly sales goals
Maintained sales metrics for staff and group leader's performance goals
Interfaced with 50 sales representatives for 200+ Fortune 500 accounts, 600 authorized dealerships, and Sharp department managers to ensure order accuracy and customer satisfaction
Ensured completeness/accuracy of order entry, inventory allocation, credit rating, and final shipment
Analyzed, developed and managed department functions from purchase order review to completion of order entry.
Monitored and cleared Government and Commercial chargebacks
Coordinated with credit managers to determine Government Funded new accounts
Examined GSA and Commercial contracts for expiration dates, terms, model configurations, and special requirements
Reviewed and approved product return authorizations for all Government and National Accounts
Created policies, procedures and processes to expedite order processing and improve operational efficiency
Recruited, hired and trained new personnel
Accomplishments
Key member of the launch and development for Sharp’s National Account Program (SNAP)
Implemented customer service and computer training program for new employees
Developed and administered workload distribution program
Developed efficient and successful procedures for all administrative functions
Helped to design automated dealer lookup database
Supervisor of Sharp National Account Program
Supervised order entry clerks and managed commission payments and dealer inquiries
Supported Sharp field representatives and all Government and National Accounts contracts
Approved and processed all returns, credits and debits transaction, and resolution of customer chargebacks
Maintained daily contact with equipment leasing companies regarding approval of orders
Accomplishments
Developed new policies and sales monitoring programs to improve sales and commission processing operational efficiency
EDUCATION:
Eli Whitney High School, Brooklyn, New York
General Studies Diploma, May 1977
REFERENCES:
Available upon request
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