Customer Service Representative
Resume:
SANDRA K. VINE
Street
Des Moines, IA 50315
WORK EXPERIENCE
American Security Nov. 2005 –March 2015
Des Moines, IA 50321
Security Guard for Multiple Accounts
● Monitor areas via closed circuit TV
● Monitor fire systems and put on hold
● Verify identification
● Information assistance
● Routine patrolling of interior buildings and perimeters
● Processing of security and incident reports
Self Employed Oct. 2004 Nov. 2005
Des Moines, IA
Nanny Services
● Provided in home, live in care for 15 month old and another child
● Laundry and Kitchen help
Wells Fargo Financial Jan. 1993 Oct. 2004
666 Walnut
Des Moines, IA 50309
Operations Processor II August 1997 to October 2004
● Responsible for 10 dealer accounts
● Processed disputes regarding terms, charge amounts and merchandise
● Customer service phone assistance
● Resolved customer merchandise and fee disputes
● Processed payment corrections
● Updated credit bureau files
● Worked with payment transfers and returned checks
● MasterCard system charge back processing
Customer Service Representative January 1993 to August 1997
● Handled customer service calls for customers and clients
● Data processing of customer applications
● Processed paperwork involving corrections to fees, payments and other corrections
EDUCATION
● Lincoln High School, Des Moines, IA
● LOMA 1 & 2 Life Insurance Courses
● Customer Service Seminars
● MasterCard Seminars
TECHNICAL PROFICIENCIES
● Typing 50WPM
REFERENCES
Ron Stoermer
Coworker, American Security
515-***-**** home
515-***-**** work
Paul Brown
Coworker, American Security
515-***-**** home
515-***-**** work
Debi Williams
Employer Nanny Services
515-***-**** hm
515-***-**** wk
Sandra K. Vine
4210 SE 13t h
Street
Des Moines, IA 50315
515-***-**** cell
Dear HR Manager
I have been unemployed since January 3, 2015 due to being involved in an automobile accident. I am ready to reenter the workforce again, but with some limitations on physical activity. I would greatly appreciate being considered for employment. My resume is enclosed for your review. Please feel free to contact me at either of the phone numbers listed above.
I look forward to meeting with you.
Sincerely,
Sandra K. Vine
Contact this candidate