Monique Stevens

*** * ***** ***** ** Albany, New York, 12202 518-***-**** acszup@r.postjobfree.com

Work Experience

MAXIMUS, ALBANY, NY

Customer Service Specialist, Jan 2015 – Jul 2015

Explain products or services and prices, and answer questions from customers.

Explain products or services and prices, and answer questions from customers.

Signing consumers up for health insuranceanswering an average of 35 calls per day

Using software such as Siebel and EmedNy

Prepare insurance claim forms or related documents and review them for completeness.

Prepare insurance claim forms or related documents and review them for completeness. H&R BLOCK, ALBANY, NY

Customer Service Rep, Dec 2014 – Apr 2015

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Answering phones, making and changing appointments for customers.Making outbound calls to customers to remind them of their scheduled appointments as wel as thanking them for using our services, filing paper work, faxing, cleaning open and closed store.

ALBANY MEDICAL CENTER, ALBANY, NY

Environmental Service, Oct 2014 – Jan 2015

Keep storage areas and carts well-stocked, clean, and tidy.

Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

Assign duties to other staff and give instructions regarding work methods and routines.

Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

Cleaning and sterilzing operating rooms

BOSCOVS, ALBANY, NY

Sales Associate, Nov 2012 – Oct 2014

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Compute sales prices, total purchases and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Demonstrate use or operation of merchandise.

Place special orders or call other stores to find desired items.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Inventory stock and requisition new stock.

Ticket, arrange and display merchandise to promote sales.

Exchange merchandise for customers and accept returns.

Clean shelves, counters, and tables.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Compute sales prices, total purchases and receive and process cash or credit payment.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. MARSHALLS, GLENMONT, NY

Front End Supervisor/ Shoe coordinator, Apr 2008 – Oct 2012

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Solicit sales of new or additional services or products.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Assign employees to specific duties.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. PRICE CHOPPER, ALBANY, NY

Customer Service Rep/ Supervisor, Nov 2001 – Apr 2008

Answer customers' questions about merchandise and advise customers on merchandise selection.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Clean display cases, shelves, and aisles.

Receive, open, unpack and issue sales floor merchandise.

Answer customers' questions about merchandise and advise customers on merchandise selection.

Monitor sales staff performance to ensure that goals are met.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers.

Provide staff with assistance in performing difficult or complicated duties.

Plan and prepare work schedules, and assign employees to specific duties.

Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy. MOTEL 6, DOTHAN, NY

Hosekeeping/ Front Desk Clerk, Jan 1997 – Oct 2001

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems.

Make and confirm reservations.

Issue room keys and escort instructions to bellhops.

Keep records of room availability and guests' accounts, manually or using computers.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Transmit and receive messages, using telephones or telephone switchboards.

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.

Keep storage areas and carts well-stocked, clean, and tidy.

Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary. Education

LASHALLE LEARNING CENTER, DOTHAN, AL

Nov 1997-Jun 1998

Additional Skills

I am a very fast learner, very dependable,strong organizations skills, sharp problem solver.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Reliable Customer Service Rep with an extensive track record in demanding sales and account management environments.

Personable and responsible with 17 years experience in retail and customer service. Solid team player with an upbeat positive attitude.Hardworking shift leader in all aspects of store operations, including management, merchandising, cashiering. stocking and staff training and development.I enjoy helping customers find products that meets their needs.

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