Rajeev Sharma

(An Experience & Educated Professional)

***** ************ **., ************, ** 44136

Phone: 440-***-****; Email: acszun@r.postjobfree.com

Profile

A dedicated, hardworking, reliable and result-oriented individual with enormous experience in transport and freight industry. Ability to manage varied workload in a teamwork environment. Possesses exceptional communication and impeccable people skills. Committed to job and strive to achieve high standards. Achieved a track record of success in a target orientated receivables environment. Methodical and rigorous approach to achieving tasks and objectives. Seeking to extend skills with reputable organization that will provide new challenge and growth.

Skills:

Strong planning and organizational skills

Strong business Acumen / commercial awareness

Hard working, flexible and adaptable

Logical, able to set priorities

Good communicator

MS office skills (Word & Excel)

Professional Experience

DHL Express LTD, London, UK Jan 2001 – May 2015

Credit Control Receivables Agent

Accomplishments:

Worked in a team of 15 looking after a ledger of 2.OM in the finance sector

Reduced aged debt to the lowest value within the team through effective query resolution

Handled meetings with global customers like JP Morgan, Lloyds Banking group and HSBC to resolve issues with effective results

Responsible for training new starters due to experience and overall knowledge

Consistent monthly target / key performance indicators achievement

Assisting the legal manager in taking on average 30 accounts per month into the legal process

Successfully negotiated payment plans with debtors to avoid court action

Part of a team that was awarded finance country of the year 2014

Developed great relationships with both internal and external customers which produced low DSO

Managed daily team meetings to ascertain pending issues and to monitor current status.

Responsibilities:

To support the receivables department in maintaining and managing a portfolio of DHL customers in order to meet company/departmental targets maximizing cash collections on a monthly basis in line with DHL payment terms.

Carry out customer visits with sales team and line mangers to build relationships, attend customer needs and support any issues with invoicing/credit control.

Liaise with relevant Global account managers in reference to major accounts.

Build and maintain relationships internally and externally in order to maximize cash collections.

Understand and escalate issues as soon as they arise within the DHL business structure seeking solutions and resolutions.

Hold and conduct conference calls with sales teams and customers, which sometimes involve Global parties.

Perform sit-ins with department visitors to show the fully functional role of a credit controller.

Maintaining a ledger of DHL customers using all tools available. Become an expert in global receivables platform (GRP) to maintain and manage accounts.

Work towards achieving monthly targets against aged debt and cash collections set by the receivables supervisor.

Understand the SOP'S in use by the department and follow them to achieve results.

Ensure that accurate notes are logged against customer invoices and accounts detailing discussions, payments and queries.

Establish correct contact names, numbers and relationship links for all accounts on the portfolio.

Understand productivity requirements of the department and adhere to daily tasks set.

Prompt action and daily personal goals of e-mails, phone calls and any other correspondence that assist in cash collections.

Help and cover team members in times of sickness and holidays.

Carry out the role of mentor /trainer to new members of staff. Provided guidance and coaching to assist their induction program.

DHL Express LTD, London, UK Nov 1994 – Jan 2001

Customer Service Agent

Accomplishments:

Negotiated with customers and DHL service centers worldwide to insure speedy delivery of consignments.

Resolved problematic service issues establishing root causes with colleagues worldwide.

Responsibilities:

To support customer services ensuring bookings and queries are handled professionally and in a timely manner.

Processing bookings via customer services module (CSM).

Resolving queries and offering practical support where necessary.

Initiating traces for misrouted consignments.

Logging and progressing sales leads.

Liaise with both internal and external customers.

Warren Insulation PLC, London, UK Apr 1989 – Mar 1993

Sales Executive

Accomplishments:

Introduced new products by liaising and negotiating with suppliers which resulted in Increased sales by 540,000 GBP per annum

Improved the purchase terms of two products by 5% which resulted increase in profitability by 3%.

Responsibilities:

Developing new business

Produce monthly actual to plan business analysis

Address any shortfall / opportunities

Produce customer quotations

Maintaining updates on new and live tenders

Education & Training

Completed O Levels studies in Math, English, Economics, Business Studies and Geography

Hobbies and Interest:

Play Squash

Long Walks & Exercising

Travelling, Exploring Diversity & Culture

Reading

Exploring Investment option in Real estate

R

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