Customer Service Office
Resume:
DARRITA L SMITH
Beacon
New York
12508
Phone: 917-***-****
Email: **************@*****.***
Objective
To advance in my career through management training in an establishment that will benefit from my education and experience
Highlights of Qualifications
Excellent customer service skills
Outgoing and Strong Minded
Determined and Devoted
Relevant Skills Strengths
Customer Service Skills
1. Communicated adeptly with over 50 people on a daily basis during front desk duties hence improving my customer service skills as well as service quality.
2. Conducted courtesy telephone calls on a daily basis with customers to ensure positive feedback.
Computer Skills
1. Proficiently developed a spreadsheet database to record the results from weekly guests’ comments.
2. Constantly updated employee information in spreadsheet databases for the Human Resource Director.
3.Proficient user of MS Office (Word, Excel, Power Point).
Strengths: Achiever, Uplifting, Understanding and Devoted
Work Experience:
Heritage Insurance Company Office Assistant April 2014-October 2014
Providing information to the customers about the policies and procedures of the company
Organizes and coordinates office operations; schedules activities and monitors work flow to ensure compliance with procedures, regulations and policies; maintains office supply inventory; arranges for equipment repair, telephone service, and scheduling of rooms; assists in prioritizing special projects and monitoring deadlines; develops and implements procedures
Supreme Court Administrative Assistant July 2014-February 2015
Answered inbound calls for the Supreme Court
Made outbound calls to Lawyers and other customers
Receive incoming mail and documents
Checked to see if doctors are in the network
File away documents
Take notes in the court office
Faxing
Processed and reviewed routine paperwork.
Researched files.
Carnival Cruise Line as a Tour Guide summer job July- August 2007
Manage tour.
Coordinate with people.
InterCaribbean Airways and Delta Airlines as a Ticket Agent December 2012- July 2014
●Responsible for receiving payment by cash, check, credit, cards and voucher.
●Issued receipts, refunds and change to customers.
●Counted money in cash drawers at the beginning of the shifts.
●Maintained clean and orderly checkout areas.
●Board and Greet incoming and outgoing flights
●Book and change travel arrangements
●Getting proper clearance for incoming and outgoing flights.
Elections Office as a Data Entry Clerk June-July 2012
Looking up records in the computer systems in several counties
E-mailing the information out when it is complete
Calculating my weekly hours and earnings
Reviewed and verified data.
Maintained and updated files.
Graceway IGA Supermarket Cashier November 2010 – July 2011
●Responsible for receiving payment by cash, check, credit, cards and voucher.
●Issued receipts, refunds and change to customers.
●Counted money in cash drawers at the beginning of the shifts.
●Maintained clean and orderly checkout areas.
Fagenson & Puglisi Law Firm as a Switch board operator/ Admin summer job July-August 2008
Manages multiple tasks with diligent attention.
Ability to maintain neat and accurate skills
Answer and directing incoming calls
Filing
Education
Eliza Simons Primary School Grand Turk
Primary School Leaving Diploma (Graduated)
Helena Jones Robinson High School Grand Turk
Diploma & CXC Passes
CXC Passes
General 3, English Language and Mathematics
General 2, Office Administration
General 1, Foods and Nutrition
Personal Reference:
Ms. Carla Smith
11326 202nd Street
Saint Albans
New York
11412
Professional Reference:
Mr. Carlos Gruillion
Old Airport Road
Providenciales
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