Project Manager Management
Resume:
LUIS ESPARZA
St Thomas, US Virgin Islands 00802
340-***-**** acszst@r.postjobfree.com
Willing to relocate anywhere in the continental United States.
EXPERIENCED PROJECT MANAGER: Healthcare and Public Sector
Accomplished project manager with a strong portfolio of successes orchestrating the establishment and operation of program management offices overseeing the deployment of integrated business transformation solutions. Extensive experience working with C-Suite leaders in developing strategic plans and transforming them into implemented projects.
PROFESSIONAL EXPERIENCE
International Capital & Management Company, Project Management Office, St Thomas, US Virgin Islands, September 2015-Present. Senior Project Manager
Project Management leader providing consulting services to the Cancer Treatment Centers of America’s five hospitals.
Major Contributions
Developed a comprehensive revenue cycle strategy to be implemented across all five Cancer Treatment Centers of America hospitals. Facilitated strategic planning sessions with senior revenue cycle leaders. The session outputs included:
oEnd-to-end revenue cycle recommendations including high-level prioritization
oEnd-to-end revenue cycle executive-level metrics and targets
oImplementation plan for revenue cycle redesign project.
PROVIDENCE HEALTH & SERVICES, Operational Excellence Unit, Torrance CA December 2012-April 2015. Project Manager
Project Management leader in Providence’s internal Six Sigma/Lean/Project Management consulting group. Provided consulting services to Providence’s six hospitals in the areas of project management, revenue cycle enhancement, and the on-boarding of new acquired physician groups.
Major Contributions
Managed Providence’s acquisition of the Facey Medical Group. Served as the project leader managing the integration of the Facey Medical Foundation’s into Providence Health and Services. Managed the integration of Facey’s computer systems, workflows, training, and policies and procedures across the following areas: human resources, revenue cycle, payroll, and supply chain management.
Managed the establishment of Providence’s first California insurance product, the Providence Health Network (PHN). PHN enables the Providence Southern California region to operate a limited license, Medicare-only health plan and secure global financial risk HMO contracts. Served as the lead in submitting Providence’s successful application to the Department of Managed Care Services. Facilitated the development of PHN’s Phase 2 future growth strategy to move into commercial and Medi-Cal lines of business.
UCLA HEALTH SYSTEM, Ambulatory Operations Los Angeles, CA, July 2009-December 2012. Project Lead
Project Management leader in the UCLA Health System’s internal consulting group, Ambulatory Operations. Provided consulting services to UCLA’s 80 outpatient clinics including business process re-engineering, optimal staffing analysis, IT system implementations, and strategic plan development. Experience managing teams consisting of internal UCLA employees and external contractors.
Major Contributions
Managed the implementation of a front-end revenue cycle solution for 80 outpatient clinics. Served as the project leader in collaboration with Huron Healthcare Consulting in the implementation of the ONTRAC Revenue Cycle Computer System. The goal of the system was the optimization of UCLA’s patient scheduling, registration, insurance verification, billing and collections processes. Assumed overall responsibility for the end-to-end delivery of the system across all phases of the system development lifecycle including requirements definition, design, development, testing, training, and post -implementation support.
The system implementation generated sustainable results including:
Increased front-end secure rate from 30% to 86%. Secure rate refers to confirming a patient’s ability to pay prior to check-in.
A 45% reduction in billing work-in-progress resulting in increased cash collections of $11 million.
KAISER PERMANENTE, Pasadena, CA, January 2002-February 2009. Project Manager
Project Management leader in Kaiser’s internal project management and business consulting organization. Provided business and IT clients with project implementation services with a strong focus on realizing business cases and fulfilling defined requirements. Experience managing teams ranging from small group of senior executives to project teams of 10-15 analysts and contractors.
Major Contributions
Provided Framework for the Improved Performance of Kaiser Permanente’s Information Technology Organization. Spearheaded the KP-IT strategic planning effort that improved the organizations integration, development, and support of software solutions. Led team of 12 senior executives and three staff members reporting directly to the Kaiser Permanente Chief Technology Officer. Facilitated strategic planning sessions with senior leaders, developing business models for each functional area, and creating appropriate performance measures.
Established Project Management Office (PMO) With Proven Methodologies And Tools For The Implementation Of Billing Solution. PMO oversaw a project team consisting of 80 members involved in the implementation of the Epic Systems Corporations professional and hospital billing system. Methodology included improved risk management, change control, requirements management, issues management, and deliverable quality management processes.
DELOITTE CONSULTING, Sacramento, CA April 1999-December 2001. Senior Consultant
Specialized in business process improvement and creation of Project Management Offices for public sector and healthcare clients. Promoted to Manager one year after hire date upon successful completion of Y2K remediation engagement.
Major Contributions
Enabled the Implementation of Kaiser Permanente’s First Electronic Medical Record. Established Project Management Office with methodologies, processes, and tools for the overall management of Kaiser Permanente’s electronic medical record system. Processes included Release Management, Change Control, Issues/Risk Management, Quality Management and Project Status Reporting. The system was successfully implemented in Hawaii region in September of 2001, serving 11 hospitals, 19 medical centers and 227,000 members.
KPMG CONSULTING, Sacramento, CA, February 1998-April 1999. Consultant
Specialized in business process re-engineering and strategic planning for state and local governments. Promoted to Senior Consultant four months after hire date upon successful completion of strategic planning engagement.
Major Contributions
Re-engineered King County's procurement and accounts receivable business processes in conjunction with the implementation of a client/server financial system.
CITY OF LONG BEACH, Long Beach, CA, July 1995-February 1998. Analyst
Major Contributions
Authored the City’s first performance measurement document, Hitting the Mark, which won the Government Finance Officers Associations 1997 Award for Excellence in Communication.
CORE COMPETENCIES
Proficient in PMI Project Management Body of Knowledge (PMBOK), Systems Development Life Cycle Methodology (SDLC), Microsoft Project, Microsoft Visio, Epic Resolute Professional Billing solution, Huron Consulting’s ONTRAC Revenue Cycle solution
EDUCATION
Harvard University
Master of Public Administration-Concentration in Healthcare Policy, June 1995
Yale University
Bachelor of Arts, Political Science, May 1993
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