TELIA S BLAKE

*** ******* ****

Ladson SC *****

843-***-****

Professional Summary

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. 9 yrs experience in customer care

Skills

●Customer interface expertise

●Exceptional workflow management

●Committed to maintaining data integrity

●Familiarity with key Performance Indicators (KPIs)

Work History

Reservation Specialist 01/2015-Present

IHG Hotels and Resorts - Festival Centre 5101 Ashley Phosphate Rd North Charleston, SC

●Booking reservations worldwide

● Canceling and Modifying

Customer Service Representative

T-Mobile - 185 Fairchild St Daniel Island SC 29492

●Provide an elevated customer experience to generate a loyal clientele

●Defused volatile customer situations calmly and courteously

Education

High School Diploma 1995 Summerville High School