Support Engineer
Resume:
Kevin Zeigler
acszmd@r.postjobfree.com
Thornton, CO.
More than 10 years’ experience of both Voice and Data.
High level technical acumen to configure, test and integrate.
Familiar with Voice, Data, VoIP and Cable/Fiber Management, wireless technologies.
Effective and efficient at troubleshooting to resolve issues, meet and achieve challenging goals and objectives.
Highly proficient in installation, testing, repair and integration.
Hardworking able to multi-task effectively, willing and able to learn new technologies.
Recognized as a team player and performer.
Ability to comprehend and interpret documents, Technical and system programing
Excellent verbal and written skills.
Familiar, with test equipment, hand tools, Crimpers, wire wrap tools. Test equipment: VOM, Scope, and Cable testing meters.
AT&T 17 years FSO
Senior Computer Technician
Repair of Circuit boards, printer repair,
Communication Controllers, install, upgrade, and repair.
Various Office Communication Systems- from ATT from Communication Servers, Fax machines, to Virtual switches.
Printer repair: Bench, Board repair and updates and field, laser printers, character, impact, and high speed page printers
Training
Networking and support- LAN/ WAN -ATT
Networking Associate II- from NCR
Sniffer Certification
Digital circuits T1 and DS3 -ATT
Digital Network Concepts -ATT
Digital Transmission -ATT
Advanced Telecommunication Concepts -ATT
Desktop and laptop support -Hardware and Network support
Windows and UNIX support and Repair
ATT/ Lucent/AVAYA -12 years
Senior Field Engineer
Avaya ACA Level-II Cert.
Network+, A+ Cert.
Mentor younger Technicians
Coordinated projects, installations, Repairs
Wiring: CAT 5/6, Fiber, Shielded Coax.
T1: Diagnostics and Repair.
Trained, worked on all AVAYA INC. Voice Systems, partner, legend, Definity and VoIP certifications, Voicemail, other ancillary products.
Install, Integration, upgrade and repair, program, Wiring.
Have worked many 1099 jobs 5 Years
Demarc extensions, computer/server installs, PBX REPAIR AND INSTALLS.
Data center-IBM, Enterprise NOC Centers- installs, repair, updating IOS configurations.
Call Center Experience:
CCI
Remote support, email-Outlook, Java, and Internet/Intranet Support
Contract, Manpower/Skype
Level 2: Call Center
Sip Protocol: testing, setup and Diagnostics for Sip enabled devices.
Most of the team was laid off
Kelly Services: 2 years’ Experience
Food and Medical/Electronic Production/ Assembly
Cable and Harness production
Education:
Electronics Technical Institute
Cleveland, OH.
CET Certificate.
Dean's List
Army – Augsburg, Germany -Honorable discharge
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