*** *. *********** *** ************, PA 19122
Summary of Qualifications
Skillful and dedicated with extensive experience in the area of sales, customer service, cash handling, and basic merchant audits.
Team Management and Executive Decision Making- ability to work with a team in a cooperative and conductive manner while simultaneously managing and directing the team toward the goals of the company, able to analyze, train, and lead in decision making and evaluation of projects.
Customer Service- answering phones, interaction with customers, and co-workers in a professional and dedicated manner.
Sales- ability to maintain appropriate stock levels of all merchandise, effectively able to operate a cash register and credit card machine, expert cash handle skills.
Information Management- Proficient in Microsoft Office Suite.
Highly focused and results-oriented in supporting complex, and timely decisions under challenging circumstances; able to identify goals and priorities and resolve issues in initial stages.
Filing, scheduling, report preparation.
Ms. Tootsie’s Restaurant Bar & Grill 2014 to Present
Serve as the first point of contact between restaurant bar & grill and its customers.
Handle a large volume of customers while working in a fast pace environment.
Provide the customers with a pleasant dining experience and quality service, by ensuring the cleanliness of the dining area and food items before serving.
Provide detailed information of suggested menu items upon request by customer.
Repeat Orders to ensure accuracy.
Attempt to up-sell food and beverage items.
Relay orders to the kitchen and ensure that all orders are delivered on time.
Work in coordination with other departments to ensure that customers get quality service and satisfaction.
Serve all food items as per the policies of the state (as some items may be banned in particular states).
Maintain appropriate inventory and stock levels.
Provide customers with checks and process cash or credit card payments.
Ensure clean and prepared for next customers.
T. J. Maxx 2011 to 2012
Customer Service Coordinator
Trained and developed store Associates on customer service standards, register procedures and proper Front Line procedures and controls.
Ensured Front Line Associates provide prompt, courteous and knowledgeable service to all customers.
Resolved customer service issues appropriately and competently, while upholding T.J. Max brand and operational standards.
Maintained working knowledge of store policies and procedures.
Responsible for operational controls at the Front Line Service Desk, Layaway and Jewelry.
Restocked merchandise, while maintaining sales floor.
Audit and approved all necessary Front Line paperwork.
Maintain and coordinated interdepartmental communications and achieved overall performance and sales goals of the organization.
Temple University- Musical Theater B.A 2016