Customer Service Management

Qualifications

Dedicated leader with extensive experience managing successful teams, providing superior customer service and ensuring quality control. Proven history of streamlining business processes to reduce costs and increase production. History of maintaining composure under stress and managing situations effectively to ensure successful outcomes. Skilled in inventory management and reconciliation.

Experience

Medi Home Care – Logistics Manager 2008 to present

Direct the logistics support for two locations and continually implement measures to maximize productivity. Ensure stock control standards are adhered to and function as location inventory control during inventories. Audit incoming goods for accuracy and condition and reconcile any discrepancies. Oversee the picking, packaging and shipping of daily work orders to ensure accurate and timely delivery of medical supplies to patients.

United Parcel Service – Part Time Air Ramp Supervisor 2005 - 2001

Responsible for the proper sorting of packages and ensuring the safe loading of haircraft and aircraft containers to achieve an on-time departure and on-time delivery of packages to external customers. Maintained a safe, productive and positive work environment by providing employee training on job skills and safety methods. Responsible for payroll, employee records, training and discipline of up to 22 employees.

Key Proficiencies

Process Management

Customer Relations

Shipping and Receiving

Inventory Management

Cost Reduction/Expense Control

Regulatory Compliance

Training and Development

Personnel Management

Facility and Fleet Management

Labor Analysis

Education

University of South Carolina, Bachelors Degree, History Major

Midlands Technical College, Associate Degree, Paralegal/Public Service Major

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