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Jersey City, New Jersey 07307 Retail / Operations Supervisor
908-***-**** • acszb6@r.postjobfree.com
Mature, experienced well rounded supervisor in customer retail services and warehouse operations with 20+ years of experience. Strong hands-on team leader and staff development skills with proven ability to work in fast-paced and customer demanding environments. Build positive customer experiences through professional representation of the company and deliver high-touch service in meeting the customer needs. Manage customer concerns and bring about positive resolution to conflicts which required tact between the needs of the customer and the employees. Experience Highlights
BBrrooaadd EExxppeerriieennccee. Warehouse operations experience covering selection, re-warehousing,
salvage, shipping and replenishment
management to enable full supervision over
warehouse operations staff.
WWaarreehhoouussee QQuuaalliittyy CCoonnttrrooll. Establish and monitor quality of operations and staff
performance.
SSttaaffff DDeevveellooppmmeenntt through training and coaching to new and experienced employees.
FFrraauudd aanndd TThheefftt MMiittiiggaattiioonn training and oversight resulting in lower waste.
CCuussttoommeerr DDiissppuuttee MMaannaaggeemmeenntt and resolution to maintain high customer
satisfaction and employee morale.
MMaannaaggeemmeenntt RReeppoorrttiinngg and staff discipline management to track operations and
effectiveness of operations.
SSaaffee WWoorrkk EEnnvviirroonnmmeenntt Managed and monitored resulting in reduced employee non-
performance issues.
Computer Skills
MS Windows
MS Excel
MS Word
Outlook
Employment
CC&&SS FFoooodd DDiissttrriibbuuttoorrss, Avenal, NJ Warehouse Operations and Support
1999 – 2012
SSuuppeerrmmaarrkkeettss GGeenneerraall CCoorrppoorraattiioonn,, Avenal, NJ Warehouse Operations and Support
1978 – 1999
FFaarrmmllaanndd DDaaiirriieess,, Wallington, NJ
Driver and Dairy Operations
1986-1989
GGlleennwwoooodd PPaalliissaaddee,, Piscataway, NJ Pharmaceutical Warehouse Operations
1997-1998
Awards and Honors
Employee Dedication Awards
(2 yr, 5 yr, 10 yr, 20 yr)
Training
CPR Training and Certification
AED Difibulator Certification
Oxygen Administration Certification
Drafting, Carpentry and Home Construction
Equipment Experience
Forklift Operation (Warehouse)
Cash Register (Retail)
References are available upon request.