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Customer Operations

Location:
North Vernon, IN, 47265
Posted:
January 03, 2016

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Resume:

** ****** ****** ******** ********

Jersey City, New Jersey 07307 Retail / Operations Supervisor

908-***-**** • acszb6@r.postjobfree.com

Mature, experienced well rounded supervisor in customer retail services and warehouse operations with 20+ years of experience. Strong hands-on team leader and staff development skills with proven ability to work in fast-paced and customer demanding environments. Build positive customer experiences through professional representation of the company and deliver high-touch service in meeting the customer needs. Manage customer concerns and bring about positive resolution to conflicts which required tact between the needs of the customer and the employees. Experience Highlights

BBrrooaadd EExxppeerriieennccee. Warehouse operations experience covering selection, re-warehousing,

salvage, shipping and replenishment

management to enable full supervision over

warehouse operations staff.

WWaarreehhoouussee QQuuaalliittyy CCoonnttrrooll. Establish and monitor quality of operations and staff

performance.

SSttaaffff DDeevveellooppmmeenntt through training and coaching to new and experienced employees.

FFrraauudd aanndd TThheefftt MMiittiiggaattiioonn training and oversight resulting in lower waste.

CCuussttoommeerr DDiissppuuttee MMaannaaggeemmeenntt and resolution to maintain high customer

satisfaction and employee morale.

MMaannaaggeemmeenntt RReeppoorrttiinngg and staff discipline management to track operations and

effectiveness of operations.

SSaaffee WWoorrkk EEnnvviirroonnmmeenntt Managed and monitored resulting in reduced employee non-

performance issues.

Computer Skills

MS Windows

MS Excel

MS Word

Outlook

Employment

CC&&SS FFoooodd DDiissttrriibbuuttoorrss, Avenal, NJ Warehouse Operations and Support

1999 – 2012

SSuuppeerrmmaarrkkeettss GGeenneerraall CCoorrppoorraattiioonn,, Avenal, NJ Warehouse Operations and Support

1978 – 1999

FFaarrmmllaanndd DDaaiirriieess,, Wallington, NJ

Driver and Dairy Operations

1986-1989

GGlleennwwoooodd PPaalliissaaddee,, Piscataway, NJ Pharmaceutical Warehouse Operations

1997-1998

Awards and Honors

Employee Dedication Awards

(2 yr, 5 yr, 10 yr, 20 yr)

Training

CPR Training and Certification

AED Difibulator Certification

Oxygen Administration Certification

Drafting, Carpentry and Home Construction

Equipment Experience

Forklift Operation (Warehouse)

Cash Register (Retail)

References are available upon request.



Contact this candidate