Customer Service Manager
Resume:
Rasheen Estelle
Mableton, G.A.
Summary: Over 13 years of experience in customer service. I am trained to use MS Words, Excel, Windows 7, Word Perfect, and Medical Manager; Also knowledge of CPT/ICD9 codes. Highly effective in promoting a positive, productive environment; Reputation for excellence and high quality service to clients. Well organized, skilled in setting priorities interpersonal and communications skills.
Experience: Rhema Healthcare Villa Rica, GA
CNA/Caregiver 07/2010 to present
Provides patients' personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and bath.
Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output.
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
West Asset Management Marietta, GA
Recovery Specialist 04/2008 to 02/2010
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Customer calls, account adjustments, small balance write off, customer reconciliation and processing credit memos.
Responsible for monitoring and maintaining assigned accounts.
G.C Services Atlanta, GA
Recovery Specialist 05/2003 to 06/2006
Monitored account issues and resolved it effectively.
Assisted in drafting a borrower plans for borrowers.
Managed service systems and updated it as required.
Planned all communication with borrowers.
Ensured compliance to all state and federal regulation.
Performed all activities for business card accounts.
Rasheen Estelle Page 2
Computer Data Entry Canton, GA
Data Entry Clerk 06/1998 to 07/2001
Projects such as gathering information by phone, letter, email or in person
Research for projects of your manager(s)
Recording and updating databases
Photocopying and scanning documents
Sorting and handing out post
Supporting the reception desk
Marriott World- Wide Reservations Marietta, GA
Customer Service Representative 02/1997 to 07/2000
Process reservations through telephone, mail, fax or any other medium.
Prepare both confirmation and cancellation letters regarding reservation.
Track room facilities
Education: Georgia Medical Institute Marietta, GA
Medical Billing and Coding 2000-2001
References: Available upon request
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