Microsoft Office Customer Service
Resume:
Elaine Friday
Eastpointe, MI ****1
*************@*****.***
OBJECTIVE:
To obtain a significant and challenging position in an administrative position where I will learn and excel. Obtain employment that provides me a scope for growth within the urban community and in a progressive organization as a project manager where I'll have the ability to utilize my perfect blend of ten (10) years plus administrative, community and educational knowledge experiences. I have strong executive office and computer skills, ability to work well with others, and positive communication skills. I am self-motivated and able to work both independently and as a collaborative team member to grow personally and professionally.
SUMMARY OF QUALIFICATIONS
Highly skilled administrative professional with over ten years of hands-on experience in diverse office
environments
Highly skilled leader and trainer
Customer Service & Leadership skills
Knowledgeable in current trends and technology
Ability to multi-task and coordinate responsibilities within the office
Documented success using Champs, Compass, Harmony, AS 400, PeopleSoft, MS Word, Excel,
PowerPoint, Access, Publisher, Lotus Notes
Enthusiastic self-starter with strong secretarial and communication skills. Proven academic and
professional achiever, possess the unique clerical and computer skills required to assist the
executives and organization
Comfortable with greeting customers, determining nature of business and directing to concerned
person
Excellent, flexible team player and capable of working in diverse environments
Effective interpersonal and communication skills
EXPERIENCE
Program Coordinator
Robert Half – Office Team
(Area Agency on Aging 1-B)
10/23/2015 to Present
Developed and manage a database for missing files
Knowledge of healthcare systems
Maintains a systemic file system with client information and program records.
Maintains detailed, accurate, up-to-date and confidential records including health and services files, health services tracking system (Harmony) and documentation of all activities
Prepares required material and documents for the clients
Performs directives given by supervisor to ensure that goals and objectives specified for the program are accomplished with established priorities and time limitations
Knowledge of HIPPA rules and regulation
Computer Skills: Microsoft Office, Harmony, Champs, Compass, Outlook
Field Representative/Crew Leader
United States Department of Commerce/Census Bureau
04/28/2015 – 08/02/2015
A Field Representative is responsible for recording the information they elicit through interviews with citizens and implementing quality control measures with regard to the integrity and accuracy of collected information for current, on-going surveys, onetime surveys, and special censuses. The Field Representative is responsible for communicating with respondents, supervisors, and other persons as appropriate. Reads survey materials and conducts door-to-door surveys. Explains the purpose of the survey, asks questions as worded on the questionnaire or survey instrument, and enters accurate and complete information into a laptop computer or onto survey forms. The Field Representative may occasionally be required to lift boxes of survey materials or laptops weighing up to 30 pounds. Maintains personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed.
As a Crew Leader, I was responsible for monitored and evaluated their performances for further adjustments and improvements. A Crew Leader I was assigned in the field with the Field Representatives and maintained standard operating procedures in carrying out tasks assigned for the crew. I was also responsible for a proposed location(s) for viability of a group sample.
Computer Skills: Microsoft Office, Lotus Notes and database software’s provided by company
Sales Representative
New Way Motors, Ferndale, MI
01/2014 to 08/2014
Duties include, but are not limited to; checking in new cars, stocking in cars, fueling cars, driving to other dealers for dealer trades, helping to rearrange the lot, moving cars in and out of the showroom, scheduling deliveries and or repairs, prospecting for customers, scheduling after sales installations and any other related tasks that was determined by the sales manager
Computer Skills: Microsoft Office, Internet and company database
Auditor
Sentech Temp Services, Centerline, MI
07/2013 to 09/2013
Met work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
Prepared for audit by researching materials; formulating a plan of action
Ensured compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; recommending opportunities to strengthen the internal control structure
Completed audit work papers and memorandums by documenting audit tests and findings
Supported external auditors by coordinating information requirements
Provided management reports by collecting, analyzing, and summarizing management information
Computer Skills: Microsoft Office, SAP/QAD
Field Representative
United States Census Bureau, Detroit, MI
12/2010 to 12/2012
Conducted a variety of surveys for the Bureau of Statistics
Interviewed household at selected addresses
Asked prescribed questions from survey interviewing forms
Maintained contacts with the same household and completed detailed paperwork for each interview. Interviews were conducted in person or by phone. Laptop computers and paper survey instruments were used for recording interview responses.
Computer Skills: Microsoft Office, Lotus Notes and database software’s provided by company
Tax Preparer
Liberty Tax Services, Detroit, MI
01/2010 to 04/2012
Met work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
Prepared for audit by researching materials; formulating a plan of action
Ensured compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; recommending opportunities to strengthen the internal control structure
Completed audit work papers and memorandums by documenting audit tests and findings
Supported external auditors by coordinating information requirements
Provided management reports by collecting, analyzing, and summarizing management information
Computer Skills: Microsoft Office, tax preparation software’s
Job Developer
COTS, Detroit, MI
10/2009 to 12/2009
Facilitated job search for program participants to access the wide range of employment related resources available
Provided literature and examples of proper resumes, cover letters, and follow up letters and assisting participants in writing and formatting these documents for use with email and online services.
Reviewed and offered feedback to participants on employment related documentation
Coordinated and facilitated weekly workshops related to job readiness and life skills
Scheduled appointments with participants and conducted GED training to clients
Computer Skills: Microsoft Office
Administrative Assistant
Detroit Public Schools, Detroit, MI
10/1996 to 10/2005
Record and distribute student records; Payroll and Account Payable and Receivable, Assist executive directors and supervisors in preparing needed materials, reports including research for grant proposals, typing letters, memorandums, organizing and scheduling meetings and workshops; Monitored federal, state and Wayne County accounts for all Special Education Programs and schools; Placement and Transportation for students; Secretary for the Autistic Impaired Program; Interacted with Autistic students and other students with disabilities; Answered multi-line telephones; Filing and organizing of offices; Enrolled students and monitored membership for students in both Special & Regular Education.
Computer Skills: Microsoft Office, Lotus, PeopleSoft 8, AS 400
Youth Program Coordinator
United Methodist Union of Greater Detroit, Southfield, MI
01/2000 to 12/2004
Assessed program requirements of youth in the community, communicated with youth to determine their needs and interests
Research funding sources and project requirements and accessed funding and prepared funding proposals
Identified where knew programs were needed
Supervised and lead activities for youth; ensured that all youth activities are implemented according to relevant policies and procedures
Served as a spokesperson to various organizations of communities within the United Methodist Union organization
Computer Skills: Microsoft Office
EDUCATION & TRAINING
Diploma, College Prep, Redford High School, Detroit, MI, 4 years
Associates Degree (Obtained), Management, Lewis College of Business, Detroit, MI - 2 years
Degree (Not Obtained), Interdisciplinary Studies, Wayne State University, Detroit, MI - 1 year
Degree - (Not Obtained), Social Science w/option in Community Development, Central Michigan University, Southfield, MI - 1 years
CERTIFICATES& LICENSES
Certificate - Written Communication Skills, Detroit Public Schools, MI
Certificate - Clerical and Technical Training, Detroit Public Schools, MI
Certificate - Community Participation, United Methodist Union, MI
Certificate - Hidden Disabilities, Detroit Workforce Network, MI
Certificate - Coach and Mentor, Detroit Athletic League, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
COTS - Community Volunteer (Education and Literacy)
PAL League for Detroit and Highland Park - Coach Volunteer
United Methodist Union - Youth Program Coordinator
AWARDS
United Methodist Union - Youth Program Coordinator
DAEOE - Union Steward and Legislature Committee Member,
PTA President - Detroit Public Schools, Girls Scouts of America
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