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Microsoft Office Customer Service

Location:
San Francisco, California, United States
Posted:
December 31, 2015

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Resume:

Elaine Friday

***** ********

Eastpointe, MI ****1

248-***-****

acsywa@r.postjobfree.com

OBJECTIVE:

To obtain a significant and challenging position in an administrative position where I will learn and excel. Obtain employment that provides me a scope for growth within the urban community and in a progressive organization as a project manager where I'll have the ability to utilize my perfect blend of ten (10) years plus administrative, community and educational knowledge experiences. I have strong executive office and computer skills, ability to work well with others, and positive communication skills. I am self-motivated and able to work both independently and as a collaborative team member to grow personally and professionally.

SUMMARY OF QUALIFICATIONS

Highly skilled administrative professional with over ten years of hands-on experience in diverse office

environments

Highly skilled leader and trainer

Customer Service & Leadership skills

Knowledgeable in current trends and technology

Ability to multi-task and coordinate responsibilities within the office

Documented success using Champs, Compass, Harmony, AS 400, PeopleSoft, MS Word, Excel,

PowerPoint, Access, Publisher, Lotus Notes

Enthusiastic self-starter with strong secretarial and communication skills. Proven academic and

professional achiever, possess the unique clerical and computer skills required to assist the

executives and organization

Comfortable with greeting customers, determining nature of business and directing to concerned

person

Excellent, flexible team player and capable of working in diverse environments

Effective interpersonal and communication skills

EXPERIENCE

Program Coordinator

Robert Half – Office Team

(Area Agency on Aging 1-B)

10/23/2015 to Present

Developed and manage a database for missing files

Knowledge of healthcare systems

Maintains a systemic file system with client information and program records.

Maintains detailed, accurate, up-to-date and confidential records including health and services files, health services tracking system (Harmony) and documentation of all activities

Prepares required material and documents for the clients

Performs directives given by supervisor to ensure that goals and objectives specified for the program are accomplished with established priorities and time limitations

Knowledge of HIPPA rules and regulation

Computer Skills: Microsoft Office, Harmony, Champs, Compass, Outlook

Field Representative/Crew Leader

United States Department of Commerce/Census Bureau

04/28/2015 – 08/02/2015

A Field Representative is responsible for recording the information they elicit through interviews with citizens and implementing quality control measures with regard to the integrity and accuracy of collected information for current, on-going surveys, onetime surveys, and special censuses. The Field Representative is responsible for communicating with respondents, supervisors, and other persons as appropriate. Reads survey materials and conducts door-to-door surveys. Explains the purpose of the survey, asks questions as worded on the questionnaire or survey instrument, and enters accurate and complete information into a laptop computer or onto survey forms. The Field Representative may occasionally be required to lift boxes of survey materials or laptops weighing up to 30 pounds. Maintains personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed.

As a Crew Leader, I was responsible for monitored and evaluated their performances for further adjustments and improvements. A Crew Leader I was assigned in the field with the Field Representatives and maintained standard operating procedures in carrying out tasks assigned for the crew. I was also responsible for a proposed location(s) for viability of a group sample.

Computer Skills: Microsoft Office, Lotus Notes and database software’s provided by company

Sales Representative

New Way Motors, Ferndale, MI

01/2014 to 08/2014

Duties include, but are not limited to; checking in new cars, stocking in cars, fueling cars, driving to other dealers for dealer trades, helping to rearrange the lot, moving cars in and out of the showroom, scheduling deliveries and or repairs, prospecting for customers, scheduling after sales installations and any other related tasks that was determined by the sales manager

Computer Skills: Microsoft Office, Internet and company database

Auditor

Sentech Temp Services, Centerline, MI

07/2013 to 09/2013

Met work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements

Prepared for audit by researching materials; formulating a plan of action

Ensured compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; recommending opportunities to strengthen the internal control structure

Completed audit work papers and memorandums by documenting audit tests and findings

Supported external auditors by coordinating information requirements

Provided management reports by collecting, analyzing, and summarizing management information

Computer Skills: Microsoft Office, SAP/QAD

Field Representative

United States Census Bureau, Detroit, MI

12/2010 to 12/2012

Conducted a variety of surveys for the Bureau of Statistics

Interviewed household at selected addresses

Asked prescribed questions from survey interviewing forms

Maintained contacts with the same household and completed detailed paperwork for each interview. Interviews were conducted in person or by phone. Laptop computers and paper survey instruments were used for recording interview responses.

Computer Skills: Microsoft Office, Lotus Notes and database software’s provided by company

Tax Preparer

Liberty Tax Services, Detroit, MI

01/2010 to 04/2012

Met work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements

Prepared for audit by researching materials; formulating a plan of action

Ensured compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; recommending opportunities to strengthen the internal control structure

Completed audit work papers and memorandums by documenting audit tests and findings

Supported external auditors by coordinating information requirements

Provided management reports by collecting, analyzing, and summarizing management information

Computer Skills: Microsoft Office, tax preparation software’s

Job Developer

COTS, Detroit, MI

10/2009 to 12/2009

Facilitated job search for program participants to access the wide range of employment related resources available

Provided literature and examples of proper resumes, cover letters, and follow up letters and assisting participants in writing and formatting these documents for use with email and online services.

Reviewed and offered feedback to participants on employment related documentation

Coordinated and facilitated weekly workshops related to job readiness and life skills

Scheduled appointments with participants and conducted GED training to clients

Computer Skills: Microsoft Office

Administrative Assistant

Detroit Public Schools, Detroit, MI

10/1996 to 10/2005

Record and distribute student records; Payroll and Account Payable and Receivable, Assist executive directors and supervisors in preparing needed materials, reports including research for grant proposals, typing letters, memorandums, organizing and scheduling meetings and workshops; Monitored federal, state and Wayne County accounts for all Special Education Programs and schools; Placement and Transportation for students; Secretary for the Autistic Impaired Program; Interacted with Autistic students and other students with disabilities; Answered multi-line telephones; Filing and organizing of offices; Enrolled students and monitored membership for students in both Special & Regular Education.

Computer Skills: Microsoft Office, Lotus, PeopleSoft 8, AS 400

Youth Program Coordinator

United Methodist Union of Greater Detroit, Southfield, MI

01/2000 to 12/2004

Assessed program requirements of youth in the community, communicated with youth to determine their needs and interests

Research funding sources and project requirements and accessed funding and prepared funding proposals

Identified where knew programs were needed

Supervised and lead activities for youth; ensured that all youth activities are implemented according to relevant policies and procedures

Served as a spokesperson to various organizations of communities within the United Methodist Union organization

Computer Skills: Microsoft Office

EDUCATION & TRAINING

Diploma, College Prep, Redford High School, Detroit, MI, 4 years

Associates Degree (Obtained), Management, Lewis College of Business, Detroit, MI - 2 years

Degree (Not Obtained), Interdisciplinary Studies, Wayne State University, Detroit, MI - 1 year

Degree - (Not Obtained), Social Science w/option in Community Development, Central Michigan University, Southfield, MI - 1 years

CERTIFICATES& LICENSES

Certificate - Written Communication Skills, Detroit Public Schools, MI

Certificate - Clerical and Technical Training, Detroit Public Schools, MI

Certificate - Community Participation, United Methodist Union, MI

Certificate - Hidden Disabilities, Detroit Workforce Network, MI

Certificate - Coach and Mentor, Detroit Athletic League, MI

HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS

COTS - Community Volunteer (Education and Literacy)

PAL League for Detroit and Highland Park - Coach Volunteer

United Methodist Union - Youth Program Coordinator

AWARDS

United Methodist Union - Youth Program Coordinator

DAEOE - Union Steward and Legislature Committee Member,

PTA President - Detroit Public Schools, Girls Scouts of America



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