Customer Service High School

Christopher Mahaffey

*** ****** ***** **** ***** Spring, Al 35754

Cell: 256-***-****, Home: 256-***-**** ******@*****.***

OBJECTIVE

To obtain a technical support position within a professional environment that enables me to maximize and advance my electronic and computer knowledge and experience.

SKILLS

Operating Systems

Windows 98/2000/ME/XP/NT/7/8

Hardware

Dell, Hewlett Packard, Toshiba, Sony, E Machine, Acer,

Install, configure and troubleshoot PC’s

DSL modems

Laptops

Wireless cards

USB adapters

Video Cards

Sound Cards

Assemble PC’s to the component level

Harris radio systems

HCLOS radio and LOS systems

Singar radio systems

Blue Force Tracker(BFT) systems

Satellite systems

Clearance level

Valid secret clearance

Networking

LAN/WAN Technology

Router configuration: Cisco, Belkin, NetGear, Linksys

Software

Microsoft Word, Excel, PowerPoint, Access, Outlook

Customer Service

User trouble calls experience

Fair written and oral communication skills

Strong ability to patiently assist customers with diagnosis and problem resolution

Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company

Mechanical

Automotive repair/diagnostics: Military, Domestic and Foreign automobiles

Part fabrication

Part modification

EXPERIENCE

1998– Present US Army National Guard Decatur, Albertville, Sheffield, Arab, AL

94E Radio and Communications Security Repairer (2006-present)

Repair all radio and electronic equipment at unit level

Maintain 1000+ pieces of electronic equipment

Trouble shoot and repair all signal equipment

Document all issues repaired or sent to higher level maintains

Track all equipment in the field, in storage, and in all level of maintains

25P Microwave system operator/maintainer (1998-2006)

Operate LOS system and troubleshoot issues

Repair all radio and electronic equipment at unit level

Maintain 1000+ pieces of electronic equipment

Trouble shoot and repair all signal equipment

Document all issues repaired or sent to higher level maintains

Track all equipment in the field, in storage, and in all level of maintains

2006-2006 Combined Support Maintenance Shop (CSMS #2) Cullman, AL

Surface Maintain Repair

Complete work orders

Preform diagnostics and make repair on military vehicles/equipment

Paint touch up

Fabricate tools and part

Order parts

Create work orders and document repairs

2003- 2009 off and on Max’s Garage Laceys Spring, AL

General Auto Mechanic

Automotive repair/diagnostics: Domestic and Foreign

Preform services

Replace/repair parts

Part modification

Part fabrication

Create and complete work orders

2000-2000 Sanmina SCI Huntsville, AL

GPS Tester/Updater

Test and update Global Positioning System

Document updates

Document system fails with failures

Help technician with repairs

EDUCATION

2014 – Present ITT Technical Institute Madison, AL

Pursuing an Associate of Applied Science Degree in Electronics- Electrical Engineering after which starting the Bachelor of Science Degree in Engineering- Electronics and Communications Engineering Technology.

1998-Present Various Military Training Sites USA

Completed Basic Combat Training, Microwave Systems Operator/Maintainer (25P) School, and Radio and Communications Security Repairer (94E) School as well as High Capacity Line of Sight (HCLOS) and Blue Force Tracker (BFT) training.

2000 University of Alabama in Huntsville (UAH) Huntsville, AL

Completed General Education Diploma (GED).

1996-2000 AP Brewer High School Eva, AL

High school where I focused on vocational classes including four years of electronic, and two years of principles of technologies/

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