Virtual Admin

Tina M Richardson

**** ******** **, ******* ****, MD 21117

Cell Phone: 443-***-**** Email: ********@*****.***

A result- driven, dedicated professional with solid experience as an administrative assistant

Career Overview

Proactive and resourceful administrative professional with 9+ years office experience. I’m highly organized and meticulous with experience in corporate office settings. I am a committed a motivated ad min with exceptional customer-relation and decision-making skills. I have strong work ethics, professional demeanor, and great initiative. I have the ability to provide exceptional support and service for a broad-range of staff and clients. I have experience in scheduling management and event planning. Some other qualities are possess are that I am hard-working, multi-tasking, outstanding telephone, scheduling and documentation skills.

Skills Highlight

Report Development

Administrative Support

Problem Resolution

Meet Deadline

Schedule Management

Knowledgeable in Quick books, Microsoft word/office, Power Point, Excel

Executive Presentations Development

Critical Thinking

QuickBooks

SAP Program

Constant Contacts

Calyx point

Core Accomplishments

Planned all meetings and travel for chief medical director.

Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Investigated and analyzed client complaints to identify and resolve issues.

Improved office organization by compiling financial spread sheets, organizational charts and company data reports using Microsoft excel.

Created Power Point presentations that were successfully used for business development.

Professional Experience

02/2012- Smoke Free Owings Mills, MD

Administrative Assistant

Schedule all interviews for new hires

Balance daily totals

Order office supplies

Handle all customer service issues

Handle all incoming and outgoing correspondences

Handle multiple phone lines

Handle E-mail Marketing

Aid in generating contracts

Generate all Invoices

Process payments

Input and monitor Inventory

Travel Arrangements

Reconcile all accounts

Travel Arrangements

04/2011 - 01/2012 Scott & White Health Plan Temple, TX

Executive Administrative Assistant

Read and analyzed incoming memos, submissions, and reports in order to determine their significance and plan their distribution.

Scheduled meetings and conferences

Scheduled all appointments

Handled multiple phone lines

Printed and created documents associated with conferences and meetings

Assisted with budgeting

Obtained and monitored all company credit card activity and maintained receipts

File and retrieve corporate documents, records, and reports

Greet visitors and determine whether they should be given access to specific individuals

Open, Sort and distribute incoming correspondence containing routine inquiries

Prepare responses to correspondence, including faxes and email.

Preformed general office duties such as ordering supplies, maintain records management systems and basic bookkeeping work

Prepare agendas and make arrangements for committee, board, and other meetings

Make travel arrangements for executives

Compile, transcribe, and distribute minutes of meetings

Manage and maintain executives schedules

02/2010 - 10/2010 Friendly Financing Catonsville, MD

Jr Processor

Made sure clients possessed vehicle insurance

Cleared all stipulations on titles

Issued Temp Tags

06/2007 – 10/2010 Heartland Home Finance Hanover, MD

Loan Processor

Collected Loan applications from potential borrowers

Ordered appraisals

Reviewed appraisals for any discrepancies

Created loans files collected vital information such as pay stubs, W2’s, VOE,VOD, insurance information, Payoffs

Obtained credit report

Verified and examine information and accuracy of loan application and closing documents

Prepared and typed loan applications

Assembled and complied documents for loan closings

Contacted customers by mail, telephone, and or in person concerning acceptance or rejection of applications

I am Familiar with Point and Excel

Ordered title information

Cleared up any liens or judgments’ on the title

Established home owners insurance

4/2004 - 2/2005 Easton Chemical Baltimore, MD

Administrative Assistant

Entered new chemical orders into QuickBooks

Processed all bill payments

Keep track of all current and past due invoices

Handled all incoming and outgoing mail

Processed customer complaints

Generated invoices using QuickBooks

Education

2012-2014 UMUC (Associates in Business administration) Baltimore, MD

2012 Community College Of Baltimore County Baltimore, MD

(Career Development)

2002-2004 Baltimore City Community College Baltimore, MD

1999-2002 Woodlawn High School Baltimore, MD

Graduated 2002 Majored in Business Law

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