Management Service

DARRELL P. FRANK

**** * **** ******, ********, WI 53132 262-***-****

**************@*****.***

Senior IT Leader with multi-dimensional repeated success implementing complex technology solutions and driving IT results. Proven track record of leading teams, building IT infrastructure and business operations. Demonstrated ability to deliver cost effective IT solutions and infrastructure in high pressure environments. Experience features:

Building and supporting complex IT solutions

Strategic Planning / Execution / Budgeting

Managed Service Provider

IT Governance

Project and Vendor Management

Enterprise ERP Solutions

Data center management using access management, firewalls, load balancers, virtual servers, DB, SAN, WAN/LAN, D/R, and monitoring systems.

Continuous Process Improvement using ITIL Principles and Best Practices.

Health Care, Manufacturing and Service sectors including Capital Markets, Brokerage, and Investment Banking.

Networking Management

Product Development

Outsourcing and SaaS Apps

IT Security

Large staff leadership

E - Commerce

LEADERSHIP EXPERIENCE

3/2014 to 1/2016: RIVER RUN COMPUTERS, INC. - Glendale, Wisconsin

Technology Managed Service provider servicing businesses across various industries.

Vice President - Technical Services

Led Engineering Teams (38 Engineers/Managers) including Support Desk, Field Engineers, CIO Services, Applications Services Group and Project Management to service 250 business client’s technology needs. Delivered solutions including switches, routers, firewalls, VM, Oracle, SAN, remote monitoring, Azure, Exchange, Office 365, Sharepoint, cloud services and other best-practice solutions.

Accomplishments:

Conceived competitive fixed annuity revenue MSP service to offset variable revenue service. Introduced Cloud computing and developed financial quoting and profitability analysis tools. Developed new contract and implemented new service to sales and marketing. Revenue of the service increased 200% each month.

Increased Service Billing by 25%, reduced client givebacks by over $295,000 annually, added Run-Books and standards, improved management supervision, realignment of Senior Engineers time and training, improved client interactions and developed a mantra of “Prepped, Red-Flag and Done” for client deliverables.

Rebuilt a struggling Support Desk into a World Class operation through new and retrained personnel, new tools and procedures, live calling and que management and visual metrics of success. Client surveys show an over 95% satisfaction rating week over week.

Due to competitive pressures, created New Products and Services process, analysis tools, evaluated market for implementing new offerings of MSP, Cloud Office 365, Cloud SharePoint, Security Assessments and Remediation, and Penetration Testing. Office 365 implementations alone increased by over 100%.

Reinvigorated a failed client project management process with new staff, Project Close Audits with continuous improvement tactics such that completed projects went from 50% to 99% success within 6 months.

Despite opposition, successfully merged a failing vertical market solutions provider MicroLaw into RRC. Created strategic planning and tactical marketing actions resulting in over $230,000 of revenue in 10 months.

Significantly reduced RRC and client risk by adding layers of IT Governance including moving wares to a co-location data center, regularly reviewing capacities, upgrades, security, toolsets, processes and procedures and adding ITIL change control and related practices. Subsequently achieved 99.99% uptime.

12/2010 to 2/2014: VIRTUAL CARE PROVIDER INC. (VCPI), Division of Extendicare, - Milwaukee, Wisconsin

National health care technology company providing turnkey solutions to the post-acute health care industry.

Manager, Networking, Security, Telecom and End-Point Management

Led Engineering Teams that design, deploy and manage technology solutions in large scale health care facilities around the US. Co-Managed large data center with over 2,400 servers, access/identity management, firewalls, load balancers, Cisco Nexus switch and core, SAN, DB, EMC storage, SAN, D/R site, and vendor management.

Accomplishments:

Increased client’s clinic operational mobility by implementing over 5k Cisco WAPS along with LAN/WAN connectivity to controllers and hosted applications. Redesigned wireless deployment process and deployed a variable cost model for controller access for smaller clients generating over $300,000 annually of revenue.

Led key $1MM redesign of large technology center’s core, distribution and edge technologies. Changes provided VCPI with scalability, redundancy, and reliability in the hosting facility closing in on 99.999% uptime.

Improved security of clients by conceiving a HIPAA Security Assessment offering and developed a ‘Defense-In-Depth’ Security Strategy that led to key lead-in conversations with prospects.

Accomplished significant improvements in IT Governance, Change Management, and increased project and process flow through the Networking group via flow modifications.

Designing Desktop Management and Mobile Management offerings including pricing and support models serving over 10,000 devices.

Negotiated Telecom vendor prices downward by 20% and improved VCPI WAN connectivity/failover.

Spearheaded major virus remediation incident and subsequent infrastructure protections from malware.

Directed networking prospect presentations and RFPs which contributed to 10 new on-boardings.

Provided clarity on complex networking offerings to Sales Team and refresh of SOW Template to aid the sales cycle.

Implemented networks for a client’s 80 site business in two weeks.

1986 to August 12/2010: THE ZIEGLER COMPANIES, INC. – Chicago, Illinois/Milwaukee, Wisconsin

National financial services firm in Capital Markets, Capital Management, Private Equity and Wealth Management.

Sr. Managing Director, Services and Technology – 2000 to 2010

Reported to the CEO in leading the development/execution of enterprise-wide strategies and projects spanning Technology, Real Estate/Facilities, and Operations. Also, serves as the Chief Privacy Officer. Directed 60+ staff.

Technology Accomplishments:

Developed/managed an annual IT budget of $7.5M. Drove cost effective solutions and business alignment by using both PMO and Value-Chain techniques.

Built a world-class technology infrastructure migrating from mainframe to a 100 VM server/450 PC scalable environment; Cisco VOIP and Turret Trading phone systems; UPS; FM 200; SAN and platforms to facilitate multi-media applications. Built Business Continuity Plan.

Successful implementations including CRM/Salesforce, in-house trading ($200M annually) and data warehouse system, Oracle Financials, Advent Axys, expense management and compliance systems.

Consolidated multiple data centers and distributive environment, significantly reducing costs and improving the disaster/recovery and business continuation planning capabilities.

Conceived and built a Unified Collaborative Workspace concept. Propelled productivity with in-house and cloud computing software, Cisco phones features, iPhone and Blackberry integration, WebX, Sharepoint, chat tools and video conferencing.

Established growth platform for retail units. Led vendor analysis and negotiations for outsourcing clearing operations to 2 vendors. Coordinated the internal system conversions. Results significantly expanded product and services, as well as major upgrades to client E-commerce/technology interfaces.

Achieved 99.9% service level, while shrinking IT staff by 55%. Added structured I/T Governance including Policies and Procedures. Additional initiatives included 24/7 Help Desk, PMO Office, dashboard metrics for improved IT management/risk management and vendor management processes.

Drove security and privacy safeguards via Identity Management Program, system security enhancements via hardening on internet, access management, encryption, device lockout, firewalls and policies and procedures.

Credited with $400k+ in year-over-year savings by continuing pro-active analysis of needs, opportunities and vendor management across all areas, including tele/data communications.

Improved Sales efforts through IT enhancements, introducing CRM programs, management reports, adding Intranet credit research applications, building systems to support 10 Reg-D/Private Equity offerings, and leveraged software as a service (SaaS) concept for various business solutions.

Designed/Built state-of-the art trading floor, training facility and board room in new Chicago headquarters.

Significantly improved remote office image and efficiency by directing relocation to Class-A space and adding state-of-the-art phone, computing, WAN optimization and office equipment in 20 locations.

General Leadership Accomplishments:

Executive team decisions/individual contributions led to business turnaround, increased EPS from -$1.97 to $3.05 and boosted ROE from -9.60% to 13.20% thru 2007. Operating changes pared employment from 530 to 330. Credited by CEO’s for my trusted advisory, key execution and major role in this accomplishment.

Integral to the acquisition/integration of an asset management firm and the preparation/sale of a portfolio management division, a mutual fund company and a majority stake in Ziegler Capital Management.

Directed all corporate facilities re-imaging, reduced space requirements by 49%, negotiated leases, saved $1.4M in annual leases, relocated headquarters to 44,000sf space in Chicago and merged 32 offices into 19.

Upgraded corporate insurance to risk management profile, including Financial Institution Form 14/15, fiduciary liability, fidelity bonds, venture capital, E&O, employment practices, D&O, mutual fund D&O, and P&C.

President & CEO Ziegler Thrift Trading, Wholly Own Subsidiary of The Ziegler Companies, Inc. – 1996 to 2000

Selected by CEO and Board to take over an underperforming unit providing discount brokerage services to retail customers, while continuing in previous role of driving cross-divisional change initiatives and taking the lead in IT systems planning/maintenance. Grew unit to 7 locations and 41 employees in a 3 state area.

Increased competitiveness in marketplace by establishing a full-service bank brokerage; adding on-line trading; increased assets under management to $650M and sales to $6M; developed 3M Corporation’s employee stock option trading services; led negotiations to successfully purchase an affiliate and the eventual sale of company to Strong Capital Management.

Active role in operations, regulatory compliance, marketing, commission programs, and team development.

VP & Director of Strategic Planning and Change – 1994 to 2000

Appointed by CEO, based on strong record of successfully delivering project results, broad business acumen and ability to build cross-functional teams.

Identified opportunities and devised strategic initiatives to keep pace with industry innovation and ensure the competitiveness of the corporation and/or its individual divisions.

Introduced equity products and change of compensation structure; deployed client-server network and office automation; implement Internet account access; outsourced clearing function; added Road Warrior concept; improved communications and restructured Wealth Management staff.

Assistant Vice President MIS – 1990 to 1994; Manager Systems and Programming – 1986 to 1990

Reduced bond inventory trading from 2-3 weeks to 3 hours. Eliminated reliance on a brokerage system vendor and developed numerous cost saving and productivity enhancing proprietary programs/systems.

Saved $575k annually though building an in-house shareholder accounting system for managing $300M in assets; eliminated consultants budgeted at $2M; and instrumental to creation of a New Products Committee.

1980 to 1986: ROCKWELL AUTOMATION/ALLEN-BRADLEY – Milwaukee, Wisconsin

Leading provider of industry diverse automation controls and solutions

Senior Systems Analyst

Designed, developed and implemented manufacturing systems throughout the U.S. primarily in a large mainframe environment. Started as Programmer. Early adopter of AS400 technology.

EDUCATION and LICENSURE

MBA – Cardinal Stritch University – Milwaukee, Wisconsin

BS, Business Administration/MIS emphasis – University of Wisconsin-Stevens Point

Series 24, 7 and 63 – FINRA

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