XIYONG

LU

(“LU”)

****

Scouts

Walk

●

Dacula,

Georgia

30019

(678)

***- ****

Email:

acsyth@r.postjobfree.com

Objective:

A

position

demanding

strong

hands- on

IT/IS

technical

expertise

as

well

as

business

and management

skills,

and

involving

planning,

implementation,

ongoing

development

and

support. CORE

COMPETENCIES

• Application

Level

Database

Administration

-

Oracle

and

Microsoft

SQL

Server

–

installation,

configuration

and troubleshooting

• Sufficient

working

knowledge

on

Web

services,

IIS,

Apache

as

well

as

SMTP

services.

• Solid

hands- on

problem

investigation

and

problem

solving

skills

on

platform

and

applications

• Broad

general

system

administration

experience

for

Windows

and

Lunix

and

Technical

skills

with

Windows

and Linux

for

both

server

and

desktop

with

RAID

technology

and

other

hardware

configuration

• Learning

Management

Application

Advanced

Support

from

implementation

to

troubleshooting,

configuration and

administration

• General

network

and

connectivity

troubleshooting

skills

• Driven

to

provide

high- value

customer

service

• Proficient

communications

to

technical

and

non- technical

audiences

• Effective

individual

and

team

contributor WORK

EXPERIENCE

SABA

SOFTWARE (FORMERLY

CENTRA

SOFTWARE)

2001

–

2015 Senior

Advanced

Technical

Support

Engineer

• Provided

detailed

software/hardware

technical

support

for

Centra

(Online

Learning

and

Collaboration)

and Saba

LMS

(Learning

Management

System)

• Consulted

and

Worked

with

customer’s

technical

IT

groups

for

installations

and

for

application administration

• Troubleshooting

for

system

performance,

network

connectivity,

database

performance

related

to

server configuration,

network

routing

and

firewall

issues

• Supported

VOIP

in

SABA

application

as

well

as

the

interface

to

external

Conference

Call

providers

• Act

within

Saba

as

an

internal

resource

to

other

teams

for

technical

problems

and

account

management

• Designated

Support

Engineer

(DSE)

for

several

major

customers

to

bring

additional

support

revenues

and provide

higher

level

of

care

to

satisfy

the

technical

and

business

demands

• Onsite

customer

consultations

• Documented

internal

procedure

and

training

process

to

collaborate

and

train

team

members

• Responsible

to

set

up

in- house

application

lab

for

support

team

to

replicate

the

customer’s

issue

on VMWare,

Windows

Server

and

Linux

platforms

• Remotely

support

customer

support

team

for

Installation,

configuration

and

troubleshooting

of

servers, desktop,

third

party

software

conflict

and

such

• Troubleshooting

and

performance

analysis

for

SQL

Server

and

Oracle

databases

with

information

in

AWR reports, explain plans, performance traces, etc

• Generate

diagnostic

SQL

script

to

investigate

data

issue

in

database

during

the

troubleshooting CONSTRUCTION

MARKET

DATA

1995

–

2001 Senior

System

Analyst

• Managed

technical

support

specialists

to

develop

applications

and

provide

support

for

sales

department

• Planned

and

implemented

Windows

network

for

sales

force

between

local

and

satellite

offices

via

Internet. Administered

NT

network

for

sales

department

and

e- mail

system.

• Converted

sales

system

to

Windows

based

network

database

from

stand- alone

databases.

• Implemented

an

enhanced

sales

contact

database

with

customized

functionality EDUCATION

Master

of

Science

in

Applied

Physics,

Appalachian

State

University,

Boone,

NC Academic

focus

on

microprocessor

controlled

devices

and

computer

technology Master

of

Business

Administration,

Appalachian

State

University,

Boone,

NC Academic

focus

on

management

SPECIAL

SKILLS

Fluent

in

Chinese

and

English,

both

verbal

and

written LEGAL

STATUS

US

citizen

Contact this candidate