Engineer Sales
Resume:
XIYONG
LU
(“LU”)
Scouts
Walk
●
Dacula,
Georgia
30019
(678)
Email:
******.**@*****.***
Objective:
A
position
demanding
strong
hands- on
IT/IS
technical
expertise
as
well
as
business
and management
skills,
and
involving
planning,
implementation,
ongoing
development
and
support. CORE
COMPETENCIES
• Application
Level
Database
Administration
-
Oracle
and
Microsoft
SQL
Server
–
installation,
configuration
and troubleshooting
• Sufficient
working
knowledge
on
Web
services,
IIS,
Apache
as
well
as
SMTP
services.
• Solid
hands- on
problem
investigation
and
problem
solving
skills
on
platform
and
applications
• Broad
general
system
administration
experience
for
Windows
and
Lunix
and
Technical
skills
with
Windows
and Linux
for
both
server
and
desktop
with
RAID
technology
and
other
hardware
configuration
• Learning
Management
Application
Advanced
Support
from
implementation
to
troubleshooting,
configuration and
administration
• General
network
and
connectivity
troubleshooting
skills
• Driven
to
provide
high- value
customer
service
• Proficient
communications
to
technical
and
non- technical
audiences
• Effective
individual
and
team
contributor WORK
EXPERIENCE
SABA
SOFTWARE (FORMERLY
CENTRA
SOFTWARE)
2001
–
2015 Senior
Advanced
Technical
Support
Engineer
• Provided
detailed
software/hardware
technical
support
for
Centra
(Online
Learning
and
Collaboration)
and Saba
LMS
(Learning
Management
System)
• Consulted
and
Worked
with
customer’s
technical
IT
groups
for
installations
and
for
application administration
• Troubleshooting
for
system
performance,
network
connectivity,
database
performance
related
to
server configuration,
network
routing
and
firewall
issues
• Supported
VOIP
in
SABA
application
as
well
as
the
interface
to
external
Conference
Call
providers
• Act
within
Saba
as
an
internal
resource
to
other
teams
for
technical
problems
and
account
management
• Designated
Support
Engineer
(DSE)
for
several
major
customers
to
bring
additional
support
revenues
and provide
higher
level
of
care
to
satisfy
the
technical
and
business
demands
• Onsite
customer
consultations
• Documented
internal
procedure
and
training
process
to
collaborate
and
train
team
members
• Responsible
to
set
up
in- house
application
lab
for
support
team
to
replicate
the
customer’s
issue
on VMWare,
Windows
Server
and
Linux
platforms
• Remotely
support
customer
support
team
for
Installation,
configuration
and
troubleshooting
of
servers, desktop,
third
party
software
conflict
and
such
• Troubleshooting
and
performance
analysis
for
SQL
Server
and
Oracle
databases
with
information
in
AWR reports, explain plans, performance traces, etc
• Generate
diagnostic
SQL
script
to
investigate
data
issue
in
database
during
the
troubleshooting CONSTRUCTION
MARKET
DATA
1995
–
2001 Senior
System
Analyst
• Managed
technical
support
specialists
to
develop
applications
and
provide
support
for
sales
department
• Planned
and
implemented
Windows
network
for
sales
force
between
local
and
satellite
offices
via
Internet. Administered
NT
network
for
sales
department
and
e- mail
system.
• Converted
sales
system
to
Windows
based
network
database
from
stand- alone
databases.
• Implemented
an
enhanced
sales
contact
database
with
customized
functionality EDUCATION
Master
of
Science
in
Applied
Physics,
Appalachian
State
University,
Boone,
NC Academic
focus
on
microprocessor
controlled
devices
and
computer
technology Master
of
Business
Administration,
Appalachian
State
University,
Boone,
NC Academic
focus
on
management
SPECIAL
SKILLS
Fluent
in
Chinese
and
English,
both
verbal
and
written LEGAL
STATUS
US
citizen
Contact this candidate