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Sales Customer Service

Racine, Wisconsin, United States
December 31, 2015

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***** **** *****

Pleasant Prairie,WI



Biology • Chemistry • Logistics • Research • Laboratory Testing • Environmental Science • Data Management and Analysis • Working with Cross-Functional Teams • Strategic Planning • Product Development • Social Media • Sales Support and Development • Marketing • Customer Support and Service •


SC Johnson – Waxdale, WI

Inventory Data Analyst July 2015 – Current

Daily book to book with logistic service providers to manage and track down inventory with four regional warehouses to solve variances between SAP systems, building shipments, inventory management, EDI, Troubleshooting iDocs

Manage the inventory accuracy in LSP to meet budget and operational key performance indicators

On site physical inventory audits, cycle counts, investigation of inventory inaccuracies

Manage inventory of consignment goods and subcontractor inventory

Reconciliation of inventory when LSPs were changed, troubleshooting variances with new LSP and understanding gaps in their process leading to variances

SAP – Order to delivery, Receiving of POs, picking, packing and confirming shipments, adjusting for cuts not made, releasing product from quality or blocked stock. Scrapping of damaged goods, creating shipments – SAP SD, WM, LE, MM

MillerCoors – Milwaukee, WI

Customer Supply Analyst – CSA June 2015 – July 2015

Managed inventory supply and days of inventory for beer distributors

Built orders and transfers between distributors to manage stocks

Worked with brewery to manage supply of product across distributor network

And mitigate supply constraints

Worked with beer distributors to ensure supply coverage of special events

Ardent Mills – Cargill/ConAgra Joint Venture - Kenosha, WI

Plant Clerk – Logistics March 2014 – June 2015

SAP ERP - material movements, usage decisions, error processing, MII and maintaining inventory in virtual warehouse, physical inventory checks, supply chain management, creating process orders, returning unused product back into inventory, scheduling of production runs, creating of variants, Transportation Management TM, document management

Procurement of ingredients, packaging, warehouse and laboratory supplies, tools and safety supplies

Providing customers documentation relating to bulk shipments of products, correction of errors in SAP regarding bill of ladings, certificates of analysis and packing lists

Developing and implementing new software to speed up freight load out –Truck and Rail

Producing and providing statistical information relating to product production and consumption to executives and corporate accounting, daily inventories, supply chain metrics

Responsible for logistics of animal feed and ensuring proper documentation is provided to customers, customer support

Plant Safety – RCI, Contractor coordinator - ensuring contractor compliance with plant safety procedures, monthly safety checks, ensuring compliance with corporate safety changes

Air Emissions documentation and reporting to Wisconsin DNR

First Aid/ CPR Certification –valid 1/13/2015 -1/13/2017

Shipping manager: UPS CampusShip Admin

Forklift operation

Cargill, Horizon Milling – Kenosha, WI

Quality Assurance Laboratory Technician July 2013- March 2014

Analyzed raw ingredients and final products to insure they met customer specifications

Independently responsible for addressing customer issues

Wet Chemistry and microbial testing

Documentation for stringent regulatory and safety standards, COAs

Time management and multitasking to ensure all inspections points were verified before products left the factory.

GMPs, writing and modifying SOPs

SAP –QM, material usage decisions and material movement, involved in SAP training and roll out

Kenosha County System, Brookside Care Center – Kenosha, WI

General Maintenance 2005-2009

Seasonal employee part of a maintenance team responsible for building and horticulture maintenance of county-owned nursing and rehabilitation facility.

Performed routine grounds maintenance and equipment maintenance in accordance with established safety procedures including lawn care, landscaping, plumbing, electrical, and painting.

Provided customer service in a results-oriented manner and built relationships through active problem-solving.

Operated and maintained heavy machinery, landscape equipment, and power tools.

Colonial Metalworks – Kenosha, WI

New Business and Product Development 2002-2008

General office duties for specialty manufacturer of cast pewter jewelry and accessories.

Assisted with product design, product development, and manufacturing.

Built new partnerships and client relationships through sales calls and marketing.

Acted as a promotional marketing and sales representative to inform potential clients of special deals, promotional packages, and new product launches.

Uke’s Harley-Davidson Incorporated – Kenosha, WI

Seasonal Sales Associate Summer 2003

Executed sales, service and customer experience initiatives in-store during Harley-Davidson’s 100th Anniversary.

Interacted with internal groups and customers in fast-paced retail environment.

Ensured customer transactions and needs were handled in a fast, friendly and efficient manner.


University of Wisconsin – Milwaukee, WI - Bachelor of Arts, 2012

Major: Biological Sciences; Minor: Chemistry

Laboratories in Organic Chemistry, Analytical Chemistry, General Chemistry, Cell Biology, Microbiology, Anatomy & Physiology and Comparative Animal Physiology

Laboratory Experience: Culture plating on various media, pipetting, Microscopy, PCR, Cloning, Chromatography (Gas and Column), NMR, Distillations, Titrations, Mass Spectrometry and Dissections.

Computer Skills: Word, Excel, Power Point, Microsoft Outlook, Office 365, SAP, MII


Familiar with automotive systems, repair, and classic auto restoration.

Avid racing fan with 10 years kart racing experience, performance driving experience.

Sports, personal fitness and exercise.

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