Angel N. Easter
**** ****** ***** ***** ********, Georgia 30071
A detail-oriented and meticulous senior compliance manager with demonstrated experience in regulatory compliance, investigation, privacy risk mitigation, research, data capturing, report writing, and team leadership. Proficient in PII, PHI, and U.S. safe harbor and privacy laws. Leverages an excellent analytical acumen to evaluate deficiencies and identify solutions. A results-driven producer, who works effectively as a team leader and as an individual contributor while exceeding objectives and furthering growth of a company.
FIRST ADVANTAGE (FADV), Atlanta, Georgia
Senior Compliance Auditor, Privacy and Compliance Department, 2013-2015
Managed team of compliance auditors, assigned projects, created all compliance audit training guides, maintained monthly metrics, and performed quality assurance of work completed. Worked with management, identifying privacy risks, trends, and vulnerabilities. Assisted with maintenance of internal policies, procedures, and regulatory requirements. Acted as consultant for customers, using company screening services and ensuring Federal Credit Reporting Act (FCRA) guidelines compliance.
Researched solutions for risk mitigations.
Implemented information assurance audit program to adhere to Federal Trade Commission (FTC) decree.
Managed client regulatory FCRA audits and consumer privacy questionnaires.
Investigated customer concerns and resolutions, including facilitating and implementing appropriate remedial steps.
Provided appropriate guidance, education, training, and regular communications regarding FTC compliance to all relevant employees.
Worked closely with vice president of Privacy and Compliance, reviewing legal documents for approval and providing policy updates.
Created SOPs for approval, and implemented returned mail system.
Assisted in creating housing audit and consumer information system via SharePoint.
LexisNexis, Atlanta, Georgia
Compliance Auditor, Privacy, Security, and Compliance Department, 2008-2013
Participated in maintenance of internal and external information assurance audit program. Assisted information assurance and data protection organization (IADPO) in mission to facilitate compliance with FTC decree, legal and regulatory requirements, and internal policies and procedures. Managed and met monthly audit production goals, including outstanding audit follow-up and identifying appropriate corrective courses of action in areas of noncompliance.
Assisted privacy, ethics, and compliance staff in reviewing policies, questions, and other issues concerning business units and external customers.
Investigated misuse of company data by customers and reported findings to FTC.
Collaborated in creation of software used to track audits, and assisted in changes to audit program, such as protocol for accepting electronically signed documents.
Quality Assurance Auditor, Criminal Records Department, 2006-2008
Reviewed completed background checks for accuracy, requiring interpretation of various state laws and court dockets. Provided continual communication associated with quality performance to respective team managers, delivering coaching and development. Formulated and maintained quality assurance objectives complementary to corporate policies and goals. Collaborated with training department to develop training materials based on QA results.
Generated, formatted, and posted monthly quality reports to management.
Implemented process for rechecking criminal history reported by online group and training of researchers to reduce reporting process errors.
Developed and implemented SOP.
Criminal Background Investigator, 2004-2006
Evaluated criminal arrest information and subsequent depositions to establish reportable case information. Utilized various criminal history systems for criminal history reporting purposes, ranging from local record management systems to state and federal criminal history databases.
Exercised judgment to determine field research requirement to obtain final, accurate depositions, ensuring accurate reporting.
Abstracted results found from various criminal history systems, and developed accurate, detailed report of any reportable felony, misdemeanor, or violation.
Trained new employees on federal and state statutes, regulations, policies, and procedures pertaining to collection, storage, and dissemination of criminal history information.
Recognized as top producer in production environment, with minimal errors.
TROY UNIVERSITY, Troy, Alabama, B.S., Criminal Justice, 2001
Privacy Act, HIPAA, U.S.-EU Safe Harbor Regulations, COPPA, 2015 FCRA
Access, Excel, Outlook, PowerPoint, SharePoint, Word