Customer Service Representative
Resume:
Rebecca Head
**** *** ** ********* **, *****
Cell: 423-***-**** Email: ********@*****.***
Summary:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
High lights:
Telecommunication skills
Adaptive team player
High customer service standards
Employee relations specialis
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
accomplishments:
Customer Interface
-Greeted customers upon entrance and handled all cash and credit transactions.
-Assisted customers over the phone regarding store operations, product, promotions and orders.
Sales
-Consistently generated additional revenue through skilled sales techniques.
Experience:
Insider
Aug 2012 - Mar 2013
Papa John's Pizza -LaFayette GA
Accounting and sales
May 2014 - Aug 2015
H2 Lawn care - LaFayette GA
Server
Sept 2015 to current
Waffle House - Dalton GA
customer service.
1. friendly greeting.
- by first name if they're a "regular" and if not, give them the same kind of service.
2. beat to seat.
-contact within 60 seconds present menu and silverware.
3. suggestive sell.
-initial selections and additional items.
4. write guest check.
-and price each item.
5. call order
6. anticipate needs.
7. deliver hot food.
8. follow up (suggestive sell)
collect payment and thank the customers
Education:
High School Diploma -2011
LaFayette High School -- LaFayette GA, USA
Bachelor of science: Radiology technician- 2018
GNTC- Rock Springs GA, USA
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