Customer Service Sales

Takyna R. Ritter

Mobile: 404-***-**** Email: *******@*****.*** www.linkedin.com/in/takynaritter

Purchasing / Administrative Professional

Skilled purchasing professional; highly proficient in administrative operations. Extensive purchasing experience in retail industry. Ability to adapt within a fast-paced environment, learn new systems, and independently respond to shifting business needs. Utilized expert interpersonal skills in working with diverse and multicultural internal and external stakeholders. Thorough familiarity with a multitude of business procedures including purchasing, negotiating, office systems, invoicing, billing, and related administrative processes. Experienced customer service professional; adroit problem-solver with excellent analytic and conflict resolution skills.

Core Skills

Administrative Operations

Client Retention/Customer Service

Database Administration

Logistics/Supply Management

Organizational Planning

Project Management

Quality Control/Risk Management

Records/Inventory Management

Relationship Management

Research Analysis

Strategic Planning

Vendor Negotiations

Accomplishments / Achievements

Awarded Master Buyer/Monthly Incentive Winner, February 2013.

Selected to train employees on specialty accounts within Sales Support Department based on broad knowledge and past experience, ensuring mastery of all processes.

Created and maintained database for sales vendors, enhancing proficiency in vendor contacts, and maximizing delivery and order processing.

Awarded six-month bonus for outstanding job performance.

Received numerous Certificates of Recognition for outstanding customer service.

Education

Bachelors of Interdisciplinary Studies (BIS) - Clinical Health Informatics

Georgia State University / Atlanta, GA Expected Graduation: 2017

Certificate of Training: Vendor Assist and Non-Code Technology

Certificate of Training: Special Order Liaison-Technology

Work Experience

RADIANT SYSTEMS, INC.

American Cancer Society /Atlanta, GA April 2015-August 2015

Buyer II / Procurement-Contractor

Partnered with local and regional suppliers to establish nationwide supplier solutions when one does not exist.

Managed bid processes while creating contracts as required by local and regional suppliers.

Coordinated the purchase and delivery of goods, material, services, supplies, etc., issue purchase orders and manage order modifications.

Managed vendor and client relationships, including placing orders, ensuring product specifications, and submission of final orders for processing.

Tracked orders and took appropriate corrective actions where necessary to assure on time delivery; acted as a liaison between Divisions, Supply Chain, and/or Suppliers to resolve questions, concerns, and escalations regarding ordering and delivery of goods through SAP software.

Responsible for selecting and negotiating with approved suppliers and placing orders in response to product or service requirements established by various departments.

Provided product, spend and supplier information to category mangers as requested; assist with category management as assigned.

OFFICE DEPOT, INC. / Norcross, GA 1999 to 2014

Buyer / Purchasing Agent 2012 – 2014

Partnered with account managers to research and locate products.

Collaborated with bid analyst to determine best vendor price to ensure customer satisfaction; generated $73,000 monthly in office products budget.

Conducted vendor negotiations and competition research to provide recommendations for cost savings and resource acquisition; negotiated contracts.

Managed vendor and client relationships, including placing orders, ensuring product specifications, and submission of final orders for processing through SAP software.

Resolved issues with pricing, purchase orders, and shipping processes, resulting in increased revenue, order accuracy, and timely delivery to customer.

Monitored pricing markup to ensure consistency with revenue band guidelines and fair market pricing.

Managed Large Bid Orders for schools, government, and national accounts to include JP Morgan, Chase Bank, Victoria Secrets, Atlanta Public Schools, and Cracker Barrel.

Assistant Account Manager/Sales Support 2008-2012

Provided second level support for Sales and Customer Service in a timely manner.

Reviewed and revised price discrepancies, negotiations, and quotes.

Analyzed and offered feasible alternatives to resolve reported customer complaints and conflict.

Liaised with delivery centers, account managers, and customers to resolve service failures.

Handled incoming calls for Account Managers for Medical Supplies orders.

Earned recognition for high productivity by exceeding issues per hour at rate of 4.0% to 5.0%.

Selected by management as one of 20 employees to handle standing orders for multimillion dollar accounts such as Casual Male, Esai, and KIA Motor, Inc.

Assisted with Corporate Chat Study Projects to enhance customer’s online shopping experience.

Customer Resolution Research Specialist / Dispatcher 2003-2008

Backed-up dispatch by collaborating with couriers, customers, and sales reps regarding problem resolutions and delivery failures to ensure customer retention.

Processed special orders between associates, customers, vendors, and Supply Chain Management.

Coordinated customer shipments within delivery protocols, resulting in 100% customer satisfaction.

Proactively communicated with customers regarding order status or resolution.

Assisted national and contract accounts customers in obtaining quotes & orders on specialty items.

Negotiated prices between vendors and sales managers; maintained tracking documentation.

Managed Large Bid Orders for schools, government and national accounts.

Served as acting supervisor to resolve customers (internal/external) problems and concerns; implemented short-term solutions.

Developed and implemented a “Quick Reference Guide” for 200 employees.

Served as the co-editor of the Team Newsletter.

Customer Service Representative / Fax Department 2000-2003

Processed incoming fax orders in a timely manner; filed documents as required.

Ensured fax orders are forwarded to the appropriate personnel per customer needs.

Received inbound calls to the fax department; answered general questions.

Retrieved copies of paperwork and other related duties as necessary.

Customer Service Representative 1999-2000

Assisted customers with products and service information; processed incoming orders and returns on a daily basis, adhering to productivity guidelines.

Handled customer’s complaints; resolved issued to enhance customer retention; forwarded higher level issues to senior service personnel for efficient resolution.

Processed requisition forms requiring modifications and corrections to appropriate associates.

Performed general filing and other clerical and administrative duties as necessary.

Assisted with various departmental special projects to enhance departmental operations.

Served as back-up for outbound service teams as needed.

Computer Skills

Microsoft Word, Excel, PowerPoint, Oracle, Kronos, Ariba, Share Point, Lawson, Systems Applications and Products (SAP), Electronic Data Interchange (EDI), Microsoft Project

10 Key (10,000 key stokes / hour)

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