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business analysis, business process re-engineering, systems analysis

Salisbury, New Hampshire, 03268, United States
December 30, 2015

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A Marcus Zuech



An adaptable and insightful Business Analyst with a background in process improvement and Technical Writer who has contributed to projects large and small for organizations spanning several industries, I specialize in synthesizing and documenting a coherent understanding of the complexity which emerges when IT systems, human processes, product design, and vendor or customer relationships must transform in concert.


Business Analysis

Technical Writing

Vendor Management

Business Transformation

Business to IT Liaison

Data Analysis

Test Planning and Management

Requirements Elicitation


Process Analysis & Improvement

Graphical Communications

Curriculum Development


Sr. Business / Systems Analyst

11/2014 - Present

NH Judicial Branch; Administrative Office of the Courts (AOC)

While serving the New Hampshire Court system, I have been primarily responsible for two ongoing Case Management System (CMS) projects. I am the overall IT analytic and technical lead in support of the NH Supreme Court's implementation of the C-Track appellate court CMS. Working with C-Track's vendor, I have coordinated a series of stabilizing release cycles. This has involved the establishment and documentation of consistent software testing and configuration management practices. Recently, I led the effort to design functional specifications for a “Data Scrubbing” module which will for the first time in NH allow the implementation of a public access to court records system in compliance with AOC's rigorous network security standards as well as all statutory provisions to safeguard confidential information.

I have also taken on the role of analytic and operations support lead for the court system in New Hampshire's Justice One (J-One) interdepartmental program. Serving a function similar to an Enterprise Service Bus, J-One is a constellation of XML-based real time integrations between systems engaged in criminal justice activities. I have provided analytic and testing support to projects establishing several new integrations. I have also led the implementation and testing effort for a set of changes to case processing modules relating to criminal sentencing in NH's trial court CMS (Tyler Technology's Odyssey CM).

In addition to the major projects above, I have contributed several procedures, template artifacts, and business architectures to enhance AOC-IT's existing SDM. I have performed additional minor business analysis and process documentation tasks in other areas of AOC-IT's business.

Business Analysis Consultant

07/2013 - 09/2014

Educational Testing Service (ETS)

As part of ETS' Assessment Redesign (AR) Program, I supported the design phase of a long term ~$100M program of product redevelopment of the SAT, PSAT, and ReadiStep assessments. I advised on program governance, developed solution visualizations of effected value chains across all functional areas, and coordinated program-wide documentation.

ETS had significant documentation needs during this project. Deep institutional knowledge and highly specialized processes have grown up around the SAT and PSAT assessments during their eighty year history at ETS. A major focus of my attention throughout this project was to research, create, and maintain both technical and non-technical documents to communicate a coherent view of the program as well as specific contextual information to audiences which spanned from administrative staff, senior statistical and psychometric researchers, as well as all levels of both ETS and customer leadership.

I served as the AR program's primary BA in the areas of publications, logistics, registration, ordering, test administration (operations), and test security. I performed or contributed to: business and functional requirements capture, stakeholder management, process improvement, and solution design in both an internal and customer-facing role. I also performed numerous ad-hoc research, impact analysis, and documentation tasks for all areas of the AR program.

Business Solutions Architect

07/2012 - 03/2013

Golden Key Group

As a Business Solution Architect for Golden Key Group (GKG), I provided business analysis, process improvement, and solution design services to GKG and our customers while also contributing technical and general narrative content to GKG's proposal efforts. Projects for which I was responsible or to which I contributed include:

Development of a business process modeling capability to meet the needs of our customer base.

Process modeling tasks in support of a recruitment ERP (Kenexa) deployment for Argonne National Labs. This entailed a comprehensive review of the recruitment process at Argonne National Labs and the integration of process artifacts from multiple previous quality and process improvement initiatives as well as original process analysis and requirements gathering.

Project to analyze contract and grant data from the US Department of Energy in support of acquisition workforce planning for the entirety of DOE. This effort included business analysis as well as data mining and forecasting elements, and required the development of derivative data structures, VBA scripts, and statistical models.

Risk analysis, project governance, quality, and technical solution deliverables in support of multiple proposal efforts.

Operations Analyst

10/2009 – 7/2012

Piedmont Airlines (US Airways Group)

During my time at Piedmont, I performed a number of analytic tasks and process improvement projects including:

Procedures for the safe, valid, and consistent testing of unproven aircraft ground servicing equipment in a live operations setting.

Three studies for the evaluation of replacement ground servicing equipment, including alternatives analysis and down-select recommendations, functional specifications, and detailed configuration requirements.

A progressive series of time and motion trials in order to develop and benchmark procedures for the use of newly introduced gate-mounted ground equipment. This work also encompassed documentation of proposed permanent procedures and quality metrics as well as recommendations for effective training of workers.

An analysis of ramp tower operations leading to requirements for standardized macro schema for Sabre’s operations functions to maximize operators' overall efficiency, accuracy, and ability to attend to critical functions.

I also performed targeted re-training of current employees and served station management as a subject matter expert in de-icing operations and ramp service automation.

Consulting Proposal Writer

05/2010 - 09/2010

Metters Industries

I was retained by Metters Industries during their development of an information systems bid in response to the Department of Veterans Affairs “T4 Indefinite Delivery – Indefinite Quantity” Request for Proposal. I assisted the Metters team in developing their sample technical response (in the identification of business objectives that would support a model project and in formation of performance metrics that would be used to measure the project results).

Supervisor / Curriculum Developer

06/2006 – 09/2009

Camp Trucking

As a road supervisor for Camp Trucking, I was responsible for maintaining CT's efficiency and quality of service at the many remote locations where crews operate.

In addition to the resource planning, logistics management, and general supervisory duties this position implies, I designed, maintained, and delivered a program for classroom training of new employees in the area of Federal Motor Carrier Regulation compliance.

Research Assistant

09/2004 – 06/2005

UMBC Psychology Department

While a student at UMBC, I worked as a research assistant to Professor Lowell Groninger, investigating the impact of social and verbal cues on human memory and facial recognition. I performed experimental procedures with human subjects, safeguarded data integrity, collated and aggregated results, and contributed to experiment design.

Software / Technologies

MS Office (incl. Excel, Access)

XML / XPath

MS Visio (including BPMN)

AutoCAD, SketchUp

Desktop Linux / Libre Office

SQL (Oracle, Postgres)


2013 - Western Governor's University Salt Lake City, UT. B.S. IT Management

2006 - UMBC Catonsville, MD. Bio-Informatics and Computational Biology (transferred)

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