NARAYANAN GOPALAN

TORONTO, ON

acsymo@r.postjobfree.com Phone: 647-***-****

~ QUALITY ASSURANCE SPECIALIST ~

Over 10 years of testing and quality assurance experience, in a variety of industries and environments

Highly motivated and energetic self-starter with good analytical, organizational, creative and communication skills. Ability to work independently as well as in a team.

Proven hands-on experience with quality assurance practices, including project plan development, test strategy development, test plan development, test case & test data review, and test automation.

Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity while forming cohesive team environments. Form quality liaisons and relationships easily, and instill a high level of confidence at all levels.

Manual and Automation testing

Team Management and Coordination

Onshore-Offshore Delivery Model

Agile, Waterfall,Spiral and V Methodology

Core Competencies

Client/server and web-based applications

Test case, Test Plan, Test Scripts

Telecom, Product Life cycle Management, Healthcare and Banking Experience.

Software Development lifecycle (SDLC)

Test status reporting and Defect Management.

Database Technologies

Technical Skills

Management Tools

MS-Visio, MS-Word, MS-Excel, MS Project, Power point, MS-Access,IBM Rational

Testing Tools

HP Quality Centre,QTP, Selenium,Jira,BMC Remedy

Platforms

UNIX, Windows, MS-DOS,Linux

Databases

Oracle 8i, SQL Server, DB2, Toad,Teradata

Languages

C,C++, Visual Basic 6.0,Unix,Java,.Net

Configuration Management Tool

Visual Source Safe, Microsoft Share point

Education

Masters of Science in Information Technology (MSc-IT) from Alagappa University,Tamil Nadu,India

BACHELOR OF COMPUTER APPLICATIONS (BCA) from Madurai Kamaraj University, Tamil Nadu, India

PROFESSIONAL EXPERIENCE

Technology

Web and Client/Server Applications, Standalone Applications

Software Engineering

Requirements Study, Analysis, Test Plan, Test Case Development, Traceability development, Testing, Defect Management,

MAJOR ASSIGNMENTS:

Client

Integra Partners

Project:

Access Integra

Project Duration:

Oct 15 to Till Date

Environment:

Agile, JIRA, Provider Portal & Integra Portal, SQL server

Role:

Software Quality Lead

Brief description of the project:

Integra Partners is a Durable Medical Equipment, Prosthetics, and Orthotics Supplies (DMEPOS) benefit Management Company that connects providers, health plans and patients seeking efficient, high-quality care.

Responsible for

Took a leading role in testing of functional requirements and business specifications of the projects as well as performed dynamic smoke, functional and regression testing.

Conducted Daily stand ups and Defect triage meetings with stake holders on the project

Tested functionality of Provider web application and Integra Web application.

Created, designed and executed test plans, test scenarios, test cases and test reports.

Performed smoke, functional and regression testing on QA, SIT, UAT and PROD environments.

Provided Daily, weekly status report to project manager and team lead, worked closely with BA and development teams.

Parlayed previous design experience in the development of UI Design of application.

Utilized Jira as User stories and defect tracking tool on the project.

Client

Excellus BCBS

Project:

Federal Mental Health Parity 2014 & Subscriber Contract Automation

Project Duration:

April 14 to Sep 15

Environment:

SQL Developer, iFacets, .net,

Role:

Software Quality Lead

Brief description of the project:

The Final Federal Mental Health Parity regulations were issued on November 29, 2013 and are effective for plan years beginning on and after July 1, 2014. When determining parity for mental health and substance use, the member cost share and treatment limits must be compared to the medical surgical benefit and covered mental health benefits or covered substance use benefits.

Subscriber Contract Automation is driven by government mandates which specify rules of accessibility and presentation of the SBC document and contracts to groups and subscribers. These rules apply to the availability of standard-format SBC documents and contracts, for customers, as well as their content and layout. This test plan is reflective of what is being done for Internal Employee, Print/Mail Solution Release. Users will be able to 'View' SBC but not Print and mail. Users will be able to 'view' and request 'P&M' for contract.

Responsible for

Overall Test Management that includes test strategy development, test environment scoping, resource planning, test planning & execution, defect tracking & management, status tracking & reporting and test summary report preparation for health care (insurance) projects.

Identify critical areas of what to test during system testing and perform risk assessment.

Participate in requirement gathering meetings and validate the requirements & business needs from a test standpoint.

Plan and monitor development of test cases, execution of tests & Review.

Report System Assurance Testing status to management on defects by application.

Interact with Legal, Compliance, Business, Release and Customer Service stakeholders as part of the project execution. Act as the QA gate keeper for the release(s) to production.

Work with AD and BST staff on production validation.

Assure that SQA testing guidelines are followed by AD and BST.

Client

Xerox Services

Project:

LA Express Park

Project Duration:

Sept 12 to Mar 14

Environment:

SQL Server 2008, .net

Role:

QA Lead

Brief description of the project:

LA Express Park project, is a technologically advanced parking system that will notify motorists where parking is available by using in-ground sensors on city streets and lots. It also introduces dynamic pricing to parking spots on city streets. Merge integrates both our back-end parking systems and in-field parking technology. Merge processes instant information for on-street and off-street parking spaces and provides system occupancy, maintenance, payment and collection status, and customer service response data. Merge is also equipped with Xerox’s proprietary dynamic pricing engine that can be used to recommend parking rates based on historical data as well as adjust parking prices by predicting demand using data from current conditions.

Responsible for

Participated in the review of Functional Specifications, assisted in identification of gaps in the requirement & proposed solutions.

Involved in Estimation & User story grooming.

Involved in creation of Test Plans, Test cases scenarios,Project Status Report, Testing status report, Metrics Planning & Tracking Sheet, Traceability metrics and Review log for audit purpose

Ensured Clear Communication with different groups (business and operational teams, business /systems analysts, technical leads) which resulted in meeting and exceeding client's expectations.

Created Test Cases/ Test Scripts in Test Manager as per the business requirements and executed them

Involved in effective co-ordination between testing teams located in different locations which resulted in successful implementation of critical projects.

Extensive experience in providing guidance and leadership to system testing teams.

Ensured Successful implementation of project using Agile Methodology.

Lead teams for Peer Reviews and responsible for Test case, Test plan and Test results walkthrough to Business sponsors.

Improved quality processes in software development by establishing a program of formal technical reviews resulting in increased deliverable quality and acceptance.

Increased testing coverage by encouraging and rewarding cross-training of team members on the various areas under test resulting in more “smart” testing and increasing the number of problems found prior to first customer exposure.

Performed Smoke Testing, Integration System Testing, Regression Testing, User Acceptance Testing (UAT), Interface Testing and post production validation.

Involved in Defect, Release/Build Management for end-to-end testing process including interacting with other Departments like Production, IT Support and Development.

Developed detailed project plans for UAT (test cases, scripts, defect tracking methodology, testing resource confirmations, readiness verification, sign-off process)

Proactively identified risks and constructively updated the Leadership team about them while working on the mitigation actions wherever required.

Extensive experience of working in User case models.

Client

RBC Georgia

Project:

Cross Border Clients

Project Duration:

Oct ‘10 – Sep‘11

Environment:

.Net, Oracle 10g,

Role:

QA Lead

Brief description of the project:

RBC has initiated the divestiture of retail banking operations RBC Bank USA through sale to PNC, with the exception of clients that are classified as “Cross Border Clients” (including credit card and Wealth Management sweeps). RBC Georgia Bank is excluded from the sale and will become the servicing bank for the retained cross border clients. New technology infrastructure is needed to support Georgia Bank which doesn’t exist today.To bridge this, bank in a box technology using FIS Profile is planned for implementation. Deliver differentiated technology for customers through Access USA, ATM network access, online banking, remote deposit capture, and mobile sales & service. Will also support IVR and call centers.

Responsible for

Participated in system environment planning, test setup, process management, and requirement gathering for test organization for ALM jazz base applications

Identified applications bottlenecks and provided recommendations that saved upto 15% of future cost.

Project management and Lead team for system test organization

Ran scrum meetings for product development group including developments and test teams

Facilitated and managed team for FVT, SVT and Development teams across different geography

Actively participated with development teams for technical requirements, planning and implementation

Deployed C# &.net applications and created E2E scenarios to test and verification

Ran SQL queries to making sure the database updated and alter them as needed

Make sure all end to end customer base scenarios are cover for jazz base rational applications.

Client

GE Health care

Project:

Insite EXC

Project Duration:

Aug ‘09 – Sep‘10

Environment:

.Net, C# & Java

Role:

QA Lead

Brief description of the project:

InSite ExC Platform links critical medical systems to GE Healthcare’s Support Center via a secure internet connection to enable the On-Demand and Proactive Digital Services that help to achieve clinical and business objectives. As the InSite ExC Platform adoption grows, there is a greater need to increase the number of verified operating systems the platform can run on. The verification plan has to be tested on environment like XP SP3 (32 Bit),Vista Ult. SP3 (64 Bit) etc.

Responsible for:

Participated in document reviews and inspections.

Involved in Test Plan and Scheduling of activities.

Involved in Root-Cause Analysis.

Involved in defect prevention analysis activities and Walk-Through.

Conducting Client meetings and reporting weekly status.

Devising Test cases & Test Reports for Functional modules.

Performing Functional testing, Regression Testing, User Acceptance Testing, Adhoc Testing .

Client

Maxis Mobile Sdn. Bhd, Malaysia

Project:

Kenan Arbor Migration Product Testing

Project Duration:

Aug ’06 – Jul’09

Environment:

Windows XP, UNIX, toad, java

Role:

QA –Analyst

Brief description of the project:

System Testing and Supporting to User Acceptance Testing were done for CRs. Raised the PN by doing Functional Testing, Regression Testing and End-to-End Testing. Generation of EDIFACT files (barred, reinstated, suspended, reactivated and deactivated accounts) which was used to update the status in SWITCH.

Responsible for:

Maintaining the Test Cases & Version controlled as per configuration plan.

Developed Functional Test Cases & Procedures, based on requirements specifications, Business logic and mock - ups.

Execution of Test Cases for various test data’s and support the defects.

Responsible for scheduling various testing activities like preparation of Test Cases, Integration testing, System testing, Regression testing etc.

Created Test scripts for key functionalities and executed Test scripts.

Reporting the defects to the developer and tracking the defects using defect – tracking system until closure.

Building test plan, Test scenarios/test cases and execution

Conducted Smoke, System Testing and Regression

UAT Co-ordination

Prepare Daily and Weekly status report

Devising Test cases and executing various configurations across different platforms.

Involved in defect prevention analysis activities.

Performing Functional testing, Regression Testing, User Acceptance Testing.

Participated in document reviews and inspections.

Installation, Configuration and deployment of Business Objects Server products on various platforms.

Company: TATA Teleservices Ltd

Project:

BSCS Billing System

Project Duration:

Aug'05 – Jun’06

Environment:

Windows XP, oracle, toad, BSCS 5.21, Windows NT, Toad and UNIX, MCS, HLR, PAT, Hicash, Comverse-Prepaid Billing System

Role:

Sr.Executive Systems and Quality Assurance

Brief description of the project:

The system enables the front-end executives to pass waivers against the complaints raised against the postpaid bills generated. It includes user level waiver amount limit setting, escalation, authorization and forwarding matrix, etc. Concept Formulated & Developed Validation & Online Content Charging Engine, used for Subscriber Status & Balance Validation by Content Providers to ensure Validity and then charging the Subscriber Online at once the service is delivered ensuring 100% Security & Revenue Assurance

Responsible for:

Building test plan, Test scenarios/test cases and execution

Conducted Smoke, System Testing and Regression

Designed Test Case for various Functionalities

Task allocation and Monitoring the progress

Defect tracking in Rational Tool by IBM and Conducted status progress & defect management forum on weekly basis

Test data management and co-ordination among the team strength of 22 testers

UAT Co-ordination

Prepare Daily and Weekly status report

Devising Test cases & Test Reports for every module.

Training to team members about Installers.

Performed Localization and Globalization Testing.

Executed Test cases manually to test application functionality against user requirements.

Devising Test cases and executing various configurations across different platforms.

Involved in defect prevention analysis activities.

Performing Functional testing, Regression Testing, User Acceptance Testing.

Participated in document reviews and inspections.

Installation, Configuration and deployment of Business Objects Server products on various platforms.

Company: BPL Mobile Cellular Ltd

Project:

BSCS Billing System

Project Duration:

Aug'00 – July’05

Environment:

Windows NT, Toad and UNIX,BSCS,CRS,POS,MCS,HLR,VLR

Role:

Executive: Systems and Quality Assurance

Brief description of the project:

Based on the requests, products are configured in the billing system (BSCS / IN). If the billing system doesn’t support any of the requirements, then the same should be delivered through Oracle (SQL & PL/SQL) scripts. The delivered projects are then monitored throughout their life cycle for any errors. Delivering a product/offer includes design, development, testing and user acceptance.

Responsible for:

Created Test Plan and Test Cases from functional requirements, technical specifications and use cases’ documents for the team

Using Load Runner executed multi-user performance tests, used online monitors, real-time output messages and other features

Performed Load and Stress testing through Load Runner and analyzed the behavior of Web-Server under load using the online monitors.

Created Traceability Matrix between Requirements and Test Cases

Trained test team with any necessary prerequisite technical or business knowledge.

Interacted with subject matter expert, and prepared test plan, which specifies testing overview, testing approach, testing strategy, roles and responsibilities, and scope of testing.

Developing testing schedules and monitoring progress against the schedules.

Tracked and updated the defects using Quality Center.

Analyzed Test results and suitable corrective actions were suggested.

Performed Risk Analysis based on defect severity and priority.

--References available on request--

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