Donald D. Grant
Bremerton, Washington 98312
I have over 15 years in the customer service field and I am willing to bring to your company these skills and much more. I am extremely hard working and do not believe in staying stagnant in one position. I am also eager to promote and perform in my daily tasks to make your company a more productive and thriving business.
Chalks Ocean Airways - Fort Lauderdale, Florida 08/1999 – 03/2002
Ramp Agent Supervisor
In charge of the daily workings of flights inbound and outbound in an on time manner. Responsible for the fueling the planes, Loading and off loading them as well. Taxi the planes onto the run ways and park them in their respective spots.
Chalks Ocean Airways - Fort Lauderdale Florida 03/2002 – 04/2004
Customer service in providing an accurate ticket required for the location requested at a price range. Responsible for checking in passengers in as well as guiding passengers to their flights.
Community Center - Tulelake, California 09/2004 – 06/2006
Open and close the resource building. Help in the assisting and education of children after school such as homework, crafts and games. Hosted helpful activities: basketball and Pool tournaments and overall advocate of making a positive environment for the kids to reach their goals needs in school.
National Electronics Warranty (NEW) \ Asurion – Klamath Falls, Oregon 06/2006 – 07/2014
Customer Care Supervisor
Trained and develop agents that are on the phones assisting various customers. Coaching them weekly and keeping them informed in the newest products and procedures in which they need to know. Handle escalated calls from customers and find a resolution for their issue. Run team reports regarding their performance and outline a plan of action to make them even better to meet their tasks.
First Call Resolution (FCR) – Coos Bay, Oregon 09/2014 – 02/2015
Customer Care Phone Agent
There, I answered Inbound calls from customers and assisted them with their issues over the phone. Our product was with the One Kings Lanes online company. We specialized in household items mainly furniture, beds, tables etc. My duties were to send out replacements and or refund the cost for the customers items if they were to have arrived damaged or incorrectly.
Czar Marketing – Las Vegas, Nevada 05/2015 – 11/2015
Direct Sales Representative
I made live outbound calls to customers and offered them vacation packages. Packages would include places all across the country as well as Mexico and Canada. All customers have already done business with us in the past, we were just being diligent in offering a chance to vacation with us once again. My job was to open the call and get the customer interested in our packages. At that point I would then transfer the call to one of my closers to finish up the call. This was a commissioned based job opportunity.
Respect Academy High School – Graduated in 1999
Baptist Community Collage – Obtained Associates in Criminology 2001