MARIA ALICEA

**** ******* *********, ******, ** *0436 • Home: 815-***-**** • Cell: 815-***-**** •

acsymb@r.postjobfree.com

Professional Summary

Retail sales professional offering 17 years experience in retail customer services. Reliable team player with great

communication skills. I\'m a punctual professional focused on exceeding expectations and building customer

loyalty. Proficient at building positive relationships with new and existing customers by offering superior customerservice.

Skills

Customer-oriented Retail salesActive listening skills Language [Spanish &English]Good communication skills Microsoft Word

Motivated team player Microsoft Excel

Work History

Overdraft Services Representative, 03/2015 to 10/2015

First Midwest Bank – 3800 Rock Creek Blvd, Joliet IL 60431

Handled all customer relations issues in a gracious manner and in accordance with company policies.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Processed Credit card payments over the phone.Worked on report in excel with a list of clients who's accounts were overdrawn and try to offset their relatedaccounts to satisfy acct they owe on.Balanced credit card report and make sure payments were posted on client's accounts.

Personal Banker, 03/2011 to 03/2015

First Midwest Bank – 1415 W Jefferson St, Joliet IL 60435

Alerted customers to upcoming sales events and promotions.Handled all customer relations issues in a gracious manner and in accordance with company policies.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Opened accounts for new clients and existing clients. Types of accounts were checking, savings, certificates ofdeposit and IRA's. Submitted loan applications for home Equity Loans, personal loans and credit card applications.

Program Assistant, 10/2008 to 01/2011Sylvan Learning Center – 901 Dove, McAllen TX 78504

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Answered customer telephone calls promptly and in an appropriate manner.Scheduled students for class.Took payments in cash and processed credit card payments.Met with parents in regards to which area the student needs tutoring on and scheduled them for class on thedays they were able to attend.In charge of working on the centers monthly newsletter for the parents to have with any promotions on thatmonth and student achievements.Went to schools to promote the center.Called parents to make appointments to meet with the Center Director regarding the progress of students.Made appointments for students to take an assessment test prior to scheduling them for class.

Education

Associate of Applied Science: Computer System Specialist, 1994

Robert Morris College - 401 S State St, Chicago, IL 60605