Customer Service Representative

Leticia Hernandez

Summary

Customer Service Representative who specializes in quality service, customer retention, productivity and team management.

Highlights

Persuasive

Skilled multi-tasker

Training and development

Microsoft Office software proficiency

Conflict resolution techniques

Meticulous attention to detail

Focused on customer satisfaction

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales

Consistently generated additional revenue through skilled sales techniques. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Experience

Sales Agent

December 2008 to November 2009

Fred Loya Insurance Corona, Ca

Warehouse Customer Service/Dispatcher

December 2009 to February 2011

Ashley Furniture Colton, Ca

Customer Service Lead

January 2012 to December 2014

Southwest Insurance Services Corona, Ca

Education

High School Diploma : General Education, 2005

Buena Vista High Corona, CA, USA

868 Papaya St., Corona Ca 92879

Home: 951-***-**** - Cell: 951-***-**** - ******@******.***

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