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Customer Service Microsoft Office

Patchogue, New York, United States
$18.00 per hr.
December 30, 2015

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Willie Toro

Cellular: 631-***-****

146G La BonNE Vie DRIVE WEST E. Patchogue, NY 11772 HOME: 631-***-****


Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook) Quick Books

Offer 15+ yrs. experience transporting product and hazardous materials for various industries

Creative Decision Making and Problem Solving

Effective Ability to Multi-Task in Fast Paced Environments

Proven Abilities to Communicate with and Motivate Team Members

Ability to Exercise Independent Judgment consistent with Department Guidelines.

Technically inclined with proven ability to troubleshoot and repair minor mechanical operation problems

Excellent Organization and Time Management skills

Accustomed to working under harsh weather conditions; easily lift and carry more than 50lbs.

Knowledgeable of DOT safety regulations and map reading procedures


Certified Hazmat Shipping & Receiving Poly Scientific R& D Inc., Bayshore, NY

June 2015 – Present

oVerified proof of delivery of returned and damaged goods

oMaintained the shipping area by insuring adequate inventory of shipping goods

oDeveloped strong relationship with shipping companies

oEnsured that shipments complied with transportation company guidelines

oMaintained records on destination, charges, and weight on all outgoing freight

oTrained in the use of automated equipment

oResponsible for all trucking freight

oAct as point person for escalated issues and managing daily problem resolution

oHandled wide range of customer service issues such as taking orders, QA issues and customer complaints

oBill of Laden forms for deliveries

oQuality Assurance Officer

Warehouse Clerk/Driver/Mechanic Bar Boy Products, Farmingdale, NY

Feb 2010 – June 2015

oResponsible for all incoming and outgoing domestic packages

oHandled wide range of customer service issues such as taking orders, QA issues and customer complaints

oManaged Shipments from the Building of crates through packing, crating and boxing mechanical parts

oTracked down lost packages and worked closely with UPS, FedEx and The USPS

oScheduling fleet of trucks for pickups and deliveries in most cost efficient way

oMaintenance of Office Library, including cataloguing, distribution and record keeping

oOverseeing day-to-day operations and workloads of the team

oLoading & unloading truck with Hi Low for Shipping & Receiving

oVerify the unloading of shipments to avoid employee theft and fraudulent claims of missing product

Warehouse Clerk/Driver Jeco Electric, Ronkonkoma, NY

Apr 1998 – Jan 2010

oReview invoices with customers to obtain shipper and receiver authorizations/signatures

oMaintain trip logs reflecting customer locations and distance traveled and fuel costs

oCoordinate vehicle inspections and repairs and troubleshoot vehicle malfunctions

oAssist with load and unloading of product at warehouse using Pallet Jack and forklift

oRecorded Items removed from inventory

oPrepared Shipping Documents and mailing labels

oUsed RFID scanners to track inventory


Briarcliffe College, AAS in Graphic Design, Patchogue, NY, May 2007

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