Sales Customer Service

James B Lumumba

**** **** ****** #**, *** Angeles, CA 90008, Phone: 970-***-****. Email: ********@*****.***

Career Objective

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

Professional Summery

Solid 11 years of successful work experience, with several years’ tenure in management, including a low-level position, customer service, sales and marketing. Motivated teamwork player with strong organizational and prioritization abilities.

Skills

Executive team leadership

Sales and Marketing

Customer and Personal Service

Administration and Management

Coordination

Negotiation and Persuasion

Operations Analysis

Management of Material Resources

Work Experience

Project Coordinator, Mar 2013 –July 2014

The Baptist Missionary Association of the Philippines (BMAP) Western Region, Cambodia

Coordinate and manage projects or contribute to committee or team work.

Coordinate conferences, meetings, or special events, such as public-health awareness programs.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Deputy Sales and Marketing Manager, Jan 2008 - Dec 2012

Rwanda Motors Kigali, Rwanda

Oversee regional and local sales managers and their staffs.

Directed recruitment/training/staff developmental initiatives to maximize revenue potential through development of sales teams.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Successfully increased employee retention by created a positive work environment.

Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Review insurance policy to determine coverage.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Resolve customer complaints regarding sales and service.

Associate Back Office Manager, May 2005 - Nov 2007

Bank of Kigali Remera Branch, Rwanda

Set goals and deadlines for the department.

Coordinate the supportive services department.

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Plan and administer budgets for contracts, equipment and supplies.

Acquire, distribute and store supplies.

Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Curator, July 2003 - Feb 2005

Uganda National Museum Kampala, Uganda

Plan and organize the acquisition, storage, and exhibition of collections and related materials, including the selection of exhibition themes and designs, and develop or install exhibit materials.

Write and review grant proposals, journal articles, institutional reports, and publicity materials.

Develop and maintain an institution's registration, cataloging, and basic recordkeeping systems, using computer databases.

Attend meetings, conventions, and civic events to promote use of institution's services, to seek financing, and to maintain community alliances.

Design, organize, or conduct tours, workshops, and instructional or educational sessions to acquaint individuals with an institution's facilities and materials.

Schedule events, and organize details including refreshment, entertainment, decorations, and the collection of any fees.

Education

Bachelors of Social Science, Apr 2005

Makerere University Kampala, Uganda

Major in International Relations and Diplomacy with minor in Social Administration, GPA: 3.33 (Evaluated by CED Boston, MA)

Masters, 2015 - Current

University of the Rockies Colorado

Masters in International Leadership - expected to finish in May, 2017.

High School Certificate (UCE) - 1999

Makerere High School Kampala, Uganda

History, Economics, Geography and Fine Art.

Computer skills

Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) – Advanced.

Microsoft Office Document Imaging and Scanning – Advanced.

Acrobat Reader 6.0 – Intermediate.

Personal Competencies

Ability to work in a fast-paced environment to set deadlines

Excellent oral and written correspondence with an exceptional attention to detail

Highly organized with a creative flair for project work

Enthusiastic self-starter who contributes well to the team

Language skills

English, fluent

Swahili, fluent

French, conversational

Community Service

Volunteer Interpreter, Justice For Our Neighbors Portland clinic, Maine, 2014-2015

English Teaching to second language learners, Dewey International University, Battambang Province, Cambodia, 2013-2014

Interests and Activities

Travelling, reading, sports, watching news, drawing and design

References

Sally Sutton, Program Coordinator, New Mainers Resource Center, Maine's Welcome Back Center, Portland Adult Education, 14 Locust St., Portland, ME 04101. Phone: 207-***-****, fax 207-***-**** Email: ******@***************.***. www.nmrcmaine.org

Michelle D. Perry, University of Southern Maine, 101 Payson Smith Hall 96 Falmouth Street Portland, ME 04104, Phone: 207-***-****, Email: ********.*.*****@*****.***

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