Customer Service Assistant
Resume:
Bonita M. Johnson 1-646-***-****
*** ****** ***** *****, *******, GA 30328 ***********@*****.***
November 20, 2015
Dear Sir/Madam:
I am very interested in obtaining a position with your organization. I have enclosed a resume that will highlight and support my objectives.
I have over ten years of successful administrative and paralegal support experience in well-known, multinational companies. I am seeking an opportunity to join an employer that can benefit from my expertise and experience while offering me the opportunity for challenge, continued professional growth as well as commensurate compensation. I am a hard-working reliable individual who is motivated by the knowledge that my professionalism is directly related to the time, energy, and effort that I commit to my position.
As my resume indicates, I demonstrate a person of unusual dedication, efficiency, and drive. I possess the skills to network, build solid business/personal relationships, and negotiate effectively. My sincerity, high self-esteem, and honesty characterizes my commitment and dedication to all responsibilities. A self-starter and enthusiastic team player who’s accustomed to a fast-paced environment where deadlines are priority and handling multiple jobs simultaneously is the norm. I do possess professional demeanor, excellent phone, and communication skills. I have scheduled appointments and maintain the court calendar. Compose memos, researches and generates reports. I am confident in my abilities to make an immediate and valuable contribution to your prestigious organization.
As I have diligently been seeking employment, the job market has been very competitive. I am confident the demonstration indicated in my resume that I could be a great asset to your company.
I would like very much to schedule a personal interview where we can discuss my enthusiasm and qualifications for a position with your organization. I appreciate and thank you for your time; I look forward to a favorable response.
Sincerely,
Bonita M. Johnson
Attachment: Resume
Bonita M. Johnson 1-646-***-****
793 Willow Creek Drive, Atlanta, GA 30328 ***********@*****.***
Profile:
Paralegal and Executive Assistant with 10 years of administrative experience
Adept at working in fast-paced environment that demands attention to details
Strong organizational skills and committed to exceptional paralegal work ethics and driven by challenges
Experience in working with a diverse business population while providing quality customer service
Knowledgeable in MS Office Suite: Microsoft Word, Excel & PowerPoint
Employment Experience:
Argosy University Atlanta, GA 2012 - Present
Assistant Director of Admissions
Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators
Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals
Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered
Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility
Accurately forecast projected new students on a periodic basis for Campus Admissions Head
Consistently conduct follow-up meetings, monthly at minimum, with all applicants to ensure successful matriculation
Assist other personnel and departments with data collection and problem solving
Participate in appropriate recruitment and enrollment activities including open houses, regional presentations, training sessions, orientation programs, career days, etc.
The Art Institute of New York City New York, NY 2012 - 2012
Assistant Director of Admissions
Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators
Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals
Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered
Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility
Accurately forecast projected new students on a periodic basis for Campus Admissions Head
Consistently conduct follow-up meetings, monthly at minimum, with all applicants to ensure successful matriculation
Assist other personnel and departments with data collection and problem solving
Participate in appropriate recruitment and enrollment activities including open houses, regional presentations, training sessions, orientation programs, career days, etc.
New Life Business Institute
Admission counselor /Director Jamaica, NY 2010 - 2011
Interviewed prospective students and scheduled appointments for admission process
Set up CPAT as needed for potential students and prepared admissions folders
Completed FASFA and collaborated with Administration for student placement
Supervised admission’s staff and certified agents to ensure adherence to acceptable recruiting according to Educational Law and Commissioner’s Regulations
Evaluated the teachers’ performance through student feedback and classroom observations
Ensured teachers maintained appropriate attendance records according to Commissioner’s Regulations
Ensured current school license/registration and renewal applications submitted within established timeframe established by Educational Law and/or Commissioner’s Regulations
Wade Clark Mulcahy New York, NY 2002 - 2009
Calendar Clerk / Paralegal
Reviewed and evaluated insurance reports for attorneys
Prepared and maintained scheduled dates for the court calendar
Processed all new dates and advised clients of scheduled appointments
Created status reports and summarized legal documents
Reviewed monthly attorney’s case load for deposition & Bill of Particulars report completion
Confirmed dates with adversaries, clients and ordered court reporter for scheduled depositions
Performed records and legal research; fact-checked legal documents for accuracy
Manpower/IBM White Plains, NY 1999 - 2002
Executive Assistant to Director of Finance
Ordered and managed office supplies as needed
Scheduled and confirmed appointments for daily meetings
Prepared various correspondence and arranged conference calls
Maintained the executive calendar and prepared travel arrangements
Responsible for training new hires by Manpower according to IBM’s standard operation procedures
Dranoff & Goldschmidt Elmsford, NY 1998 -1999
Executive Assistant / Senior Partner
Requested adjournments for preliminary conferences
Organized matrimonial files, prepared and managed court calendar
Assisted partner to prepare closings, hearings, trials, and corporate meetings
Purchased index numbers, filed request for judicial interventions and motions
Prepared file folders for financial records, orders, motions and net worth statements
Confirmed dates with adversaries, clients and ordered court reporter for scheduled depositions
Identified appropriate laws, judicial decisions, legal articles, and various materials relevant to cases
Education:
Argosy University Atlanta, GA Present
M.A. Clinical Mental Health Counseling
Monroe College Bronx, NY 2004
B.A. Business Management
New York Career School New York, NY 1996
References Upon Request
Contact this candidate