To utilize my customer service skills and professional demeanor while learning and growing in the corporate world.
Contact Center Professional, Advanced Tele Solutions - Dallas, Texas 02/2015-Present
Inbound customer care professional responsible for handling calls from delinquent customers in disconnect status. Accurately research customers account and negotiate payments to restore service, while providing excellent customer service by listening and responding to the customer’s needs in a timely manner.
Accounting Clerk, Sheraton Dallas, Hotel, Dallas, TX 1/2013- 9/2014
Responsible for responding to guest inquiries and requests and resolving guest billing disputes in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. I respond to guest inquiries, charge inquiries and requests in a timely, friendly and efficient manner. While multi-tasking answer guest calls, contact guest via telephone, e-mail, and also Facsimile. While supporting all areas in the accounting office that include Accounts Receivable, Accounts Payable and Payroll.
Mini Bar Attendant, W Dallas Hotel, Dallas, TX 1/2012-1/2013
Restock minibar in every room to par stock levels, while ensuring every room is charged properly for items consumed. I make sure all required errands are completed precisely and inside given time frames. Regularly check and rotate stock to ensure freshness. The minibar remains in a spotless, clean, and neat condition. Food and beverage requisitions are ordered based on par stock.
Guest Service Agent, Sheraton Dallas Hotel, Dallas, TX 1/2008-1/2012
I answered internal and external calls using a multi-line phone system. Processed room service orders, and assisted with all guest needs and requests. I checked guests in and out of hotel and settled balances on their accounts. I also dispatched calls to engineering and housekeeping. Sent out service emails concerning guests and hotel to different departments.
Banquet Setup Associate, Sheraton Dallas Hotel, Dallas, TX 4/2007-1/2008
Prepped rooms for different events such as weddings, parties, conferences by setting up and skirting tables with the proper linen. Setup theatre rooms for major groups. Broke down rooms after each meeting.
Front End Cashier, Minyard Food Stores, Dallas, TX 4/2006-4/2007
I greeted customers as they approached registers. I totaled price and tax on merchandise using a cash register. Accepted payments by way of cash, check, credit or debit card. Also, I provided speed and accuracy in checkout. Lastly, I removed and recorded the amount of cash in register at end of shift.
A. Maceo Smith High, Dallas, TX 08/2002-5/2006
Nominated for and won employee of the month. I enrolled in and completed the Associate Development Program.