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Customer Service Manager

Location:
Calgary, Alberta, Canada
Posted:
December 30, 2015

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Resume:

Objective: To secure full time, permanent employment with a company where I can utilize my Administrative Assistant, Schooling and Customer Service experience, while progressing forward in my career with the company.

Reception duties answering incoming calls, directing guests to the appropriate personnel

Greeting and signing in visitors to the building

Provides secretarial, clerical, and administrative support

Ensuring administrative support services are provided in an effective and efficient manner

Accounting duties matching invoices, coding and filing supplier invoices for payments

Prepare billing for accounts payables and accounts receivables

Work as a contributing team member and carry out the position in a professional manner

Education:

Oil & Gas Administration Diploma

CDI College (Completed) May 2013-March 2014

Computer Courses (Word, Powerpoint, Excel, Access)

Business English

Office Skills

Oil and Gas Fundamentals (Land & Legal, Geology, Downstream etc.)

Accounting & Financial Management (Upgrading)

Bow Valley College Jan 2010-April 2011

English 30-2 (Diploma)

Math 20

Computer Course (10-30)

Communications

Marketing

Finance

Accounting

High School Diploma

PSDN Jan 2009-May 2009

Experience:

Coral Canada Wide

AP Clerk March 2014-August 2015

Greeting clients & answering phone calls.

Ordering supplies for employees (paper, pens, pop, water etc.)

Cleaning bathrooms, keeping supplies, restocking paper/other supplies

Opening and distributing mail (spreadsheet cheques, scanned cheques and send to AR)

Updating company list and sending to whole company. (phone list, named list, building list)

Ordering window labels envelops, and business cards etc.

FedEx, Bow City courier, Greyhound

Inputting Invoices, updating system for Certificate of Insurance/WCB for our subs

Boardroom cleaning, party planning, ordering food for meetings

Schlumberger

Receptionist (contract) Dec 2012-April 2013

Greeting clients & answering phone calls.

Ordering supplies for employees (paper, pens, pop, water etc.)

Opening and distributing mail (spreadsheet cheques, scanned cheques and send to AR)

Daily emails to office about weekly meetings & On Call List.

Updating company list and sending to whole company. (phone list, named list, building list)

Ordering window labels, envelops, and business cards etc.

FedEx, Kranq courier, Loomis (inter-company), Greyhound

Managing company Fobs, Visitor passes, and impark parking.

Updating the PDC database (tickets for the sales guys)

Robert Half International

Admin Assistant/Reception Dec 2011-Oct 2012

Answering incoming calls, helping candidates upon arrival, connecting with recruiters.

Greeting Clients and Candidates.

Data Entry, preparing Terms & Conditions, Preparing Marketing Letters for Recruiters.

Prepping Files.

Printing Resumes and References for Recruiters.

Filing hard copy of files after scanned and entered into database.

Prepare instructional book for new employees.

David Aplin Agency

Temp Assignments May 2011-Dec 2012

Collins Barrow LLP – Reception

Scotiabank Saddledome – Bartender

Sunridge Nissan - Reception/Admin

TAB – Protemps – File Clerk

Distinctive Catering – Server

Smitty’s Canada

Server/Bartender Aug 2009-Aug 2010

Maintain cleanliness in all areas.

Take food and beverage for customers.

Enter food and beverage orders into computer.

Restock and inventory bar.

Place alcohol orders.

Serve alcohol responsibly.

Cash out for myself/VLT machines.

Nightly restaurant close (bank deposit).

Open restaurant and prepare for customers.

Miles Davison LLP

Receptionist/Assistant Dec 2006-Sept 2007

Great clients in a professional manner.

Answer phones directing callers to appropriate staff.

Word processing, photocopying, faxing.

Open & distribute mail.

Stock fridges, keep meeting rooms clean.

Fill/empty Dishwasher.

Reservations.

Clean Kitchen.

Prepare food order.

Volunteer Work:

Eastside Soccer

Coach/Manager October 2015-April 2016

U8 Program

Running the practices

Teaching the girls proper techniques

Running Games

Organizing tournaments/Fundraisin

CUSA Coed Soccer

Manager July 2013-Present

Pay fees & collect money

Wash Jerseys/Distribute

Do up game sheets

Organize Tournaments

Deal with Refs/Callups

Marlborough Park Community Soccer

Coach May 2012-August 2012

Taught kids at practice

Referee at home games

Organized snack times

Organized end of season tournament

Village Square Leisure Center

Camp Volunteer (practicum) July 2009-Aug 2009

Organize and play games with children.

Watch over children while they swam.

Assist the camp leaders in planning activities.

Made crafts, sang songs.

Eastside Training Center June 2003-Sept 2003

Vacuumed the soccer fields.

Painted the stands for the fans.

Mopped the Basketball floor.

Swept/Mopped the bathroom floors.

Eastside Soccer Camps/Coaching June 2002-Oct 2005

Helped run practices for younger kids.

Put together a soccer fundraiser with fellow team mates.

Coach 4-6 Year Olds (ran practices and games)



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