To use my consulting, project management, and networking skills to enhance an organization’s delivery of excellent information and customer services.
An extensive technical and educational background in Business Information Technology and Marketing with a recent emphasis on professional services, security, and networking. Significant experience as a Technical Account Manager employing a consultative sales approach and focusing on customer service.
PRIOR WORK EXPERIENCE
Top IT Tech - http://www.Top-IT-Tech.com
Data, Network, and Security Services 2014-Present
Install, configure, support network hardware and software including firewalls, routers, switches, wireless controllers and access points.
Install, configure, monitor security solutions including firewalls, NAC, Anti-virus, and IDS/IPS.
Perform Network penetration tests, system and endpoint hardening, and remote management and monitoring.
Install, configure and document application performance monitoring tools for synthetic transactions, Real User Monitoring, and Critical applications.
Configure cloud solutions with Microsoft Azure, Office 365, and Amazon.
Migrate Clients from traditional Exchange environment to Exchange online.
GHA Technologies – Value Added Reseller 2010-2014
Technical Account Manager – Network, Security, and Cloud Services
Hired in June, 2010, as a Technical Account Manager to work with the sales teams to identify new and up-sell opportunities.
Qualify opportunities, Perform Proof of Concepts, Present results and finding of POCs to management, assist sales teams with technical aspects of the sales process.
Kept technical skills sharp with continuous training and obtained multiple certifications including Cisco's CCDA and VMWare's VCP to strengthen the companies' vendor relationships and offer excellent customer support and services.
Leveraged technical experience and expertise to gain the trust and respect of clients that proved to be unparalleled by the competition.
Marketlink Technical Services 8/2008 - 12/2009
Managed Security and Hosting Company
Hired in August, 2008 as the VP for Professional Services to provide sales and engineering support with national networking, security, and storage solutions from large and emerging high technology organizations such as Cyberroam, Western Digital, and Jaytheon. Responsible for attracting, hiring, managing, and developing engineers to build and support the technologies required to offer hosting services including email, archiving, disaster recover, business continuity, online backup, virtual private servers, and dedicated servers. Migrated clients from on premise products like exchange and email archiving to our hosted environment.
Incat/Tata Technologies 2007-2008
Engineering and IT Services Company
Hired in August, 2007, as a Network Performance and Security Consultant to develop, support, and staff a managed security services offering. Principal architect for overall solutions consisting of technologies from Checkpoint, ArcSight, Sourcefire, Cisco, and Microsoft. Provided second and third level support for our Checkpoint and Cisco clients on a project basis and managed services contracts. Assisted sales teams in developing presentations, proof of concepts, and implementation support.
Blue Cross Blue Shield of Michigan – Team Leader of Web Infrastructure, Security Engineer 1999-2007
CDI/Ford Credit – Network Analyst 1998-1999
CDI/Chrysler – LAN Administrator 1997-1998
TekSystems/GM – Help Desk 1996-1997
LANGUAGES, PROTOCOLS & SYSTEMS
Windows NT; Windows 2000, XP, Vista, Win7&8, Server 2003, 2008, 2012.
Riverbed, Linux, Solaris, HPUX, TCP/IP
iSCSI, NFS, Fibre Channel, BGP, EIGRP, OSPF, 802.1q
VMware Certified Professional (VCP), VTSP, VSP.
Microsoft MCP Windows 8, MCS & MCSP Office 365, MCSA Office 365.
Microsoft MCSE: Windows 2003, working on Server 2012.
Cisco CCNA, CCDA working on CCNP
Masters of Business Information Technology, Walsh College 2003
Bachelors of Science – Finance, Oakland University, 1996
PERSONAL/BUSINESS REFERENCES available upon request