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Automotive General Manager

Cranston, Rhode Island, United States
December 30, 2015

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Steven D Doss

** ******* ***, ********, ** *****

Cell: 205-***-****

I am a competitive automotive professional with.19 years of managerial experience. I am extremely process driven and I have a strong passion for winning. I believe in inspiring and motivating people to be the best they can be. I am highly focused and very dedicated to doing things the right way. I am experienced at leading a dealership, delivering superior CSI levels, and exceeding volume goals. I am also dept at building and leading a top performing team, overseeing HR, advertising, new and used car sales, F&I and compliance issues. Fixed Operations

Advertising & Marketing

Great Communicator

Sales Trainer

Expense and Budget Control

Inventory Management

Internet Marketing

Exceptional Team Builder

General Manager, 02/2015 to 12/2015

Group 1 Automotive - Don Bohn Ford Harvey, LA

Increased net profits of the dealership year over year.. Developed process that increased retention and drove more revenue to the fixed operation departments.

Managed a staff of 105 employee's.

Created successful process that increased Internet close percentage from 4% to 11%. Created a store culture of teamwork, ownership, integrity and customer satisfaction. General Manager, 06/2014 to 02/2015

Lithia Auto Group - Honda of Midland Midland, TX Directly responsible for overall growth, development and profitability of sales and fixed operations.

General Manager, 03/2009 to 04/2014

Balise Nissan Warwick, RI

#1 Volume Nissan dealer in Rhode Island 2010, 2011, and 2012. Successful in hiring, motivating and retaining quality personnel by creating a positive work environment, resulting in increased employer retention and excellent customer satisfaction. Dramatically improved and maintained CSI through the implementation of proactive customer management techniques with the ultimate goal of earning customers for life. Increased fixed coverage from 52% to 75% from 2009 to 2014. Responsible for generating more than $40 million annually in sales revenues. Increased net profit by decreasing personnel expense, outside services, used car reconditioning and policy expense accounts by 15%. Exceeded regional and national CSI ratings while achieving sales effectiveness in market area.




General Manager, 06/2008 to 12/2008

Contemporary Mitsubishi Tuscaloosa, AL

Managed all day to day operations including sales, service and parts departments. Sub-Prime Finance Manager, 05/2005 to 06/2008

Susan Schein Chrysler Dodge Pelham, Alabama

Increased used car volume by 45% and selling off aged inventory. Averaged over $3,500 per copy, front and back end with 2.5 products per deal. Exceeded quarterly and yearly objectives set by owner in excess of 135%. Sales Manager - Hyundai, 02/2003 to 05/2005

Jim Burke Automotive

Implemented sales process that increased sales production by 28%. Increased average gross profit by 35% the entire time I was employed at the dealership.

#1 Hyundai volume dealer in Alabama in 2004.

Sales Manager - Contemporary Mitsubishi, 10/1997 to 01/2003 Contemporary Mitsubishi

Consistently maintained close ratio of 30% or better. Improved front end gross profit from $650 to $1,750 per copy. Increased profitability in the sales department by 60%.

#1 Mitsubishi dealer in CSI in 2000, 2001 and 2002. Set volume and gross profit records in 2000, 2001 and 2003. Used Car Sales Manager - Serra Mitsubishi, 09/1995 to 10/1997 Serra Mitsubishi

Serra Mitsubishi Birmingham, Alabama.

Larry Bass - Balise Honda - General Manager 404-***-**** Larry Michaels - Hollywood Honda - General Manager 561-***-**** Ed Kovalchick - Net Profit Inc. - President 205-***-**** I would like to conclude by saying thank you for your consideration in obtaining a position within your organization. I am a highly motivated and dynamic leader that will help your organization go to the next level. With my experience and work ethic I believe I am the right person that will promote great customer satisfaction, excellent employee retention and solid net profits from all departments.

Steven Doss




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