Customer Relations/Customer Care
Resume:
Sheena San Juan Mendoza
*** ********* ****** *** *******
City of San fernando Pampanga
**************@*****.***
OBJECTIVE
To obtain position that will enable me to utilize my skills and educational background, and ability to work well with other people.
PROFESSIONAL EXPERIENCE
POSITION:ACCOUNT EXECUTIVE (October 2014 – October 2015)
DUTY MANAGER RELIEVER (October 2014 –October 2015)
COMPANY:San Fernando Tourist Development Corporation
Hotel Victoria De San Fernando
Meeting clients to discuss their advertising needs.
Negotiating clients, solving any problems and making sure deadlines are met.
Work with marketing to develop new live behind product(s), advertising materials etc.
Assists in the implementation of company marketing plans as needed.
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales and follow-up activities.
Manage and supervise day to day operation of the hotel on all aspects of Housekeeping, Service, and food and beverage and administrative tasks.
Handles and Supervise line of 30 staffs in providing excellent service and rooms availability every shift.
Review the operational plan to ensure it is achievable with the current depot status.
Identify and authorize the improvement opportunities observed throughout the shift ensuring the apppropriate communications to planning are recorded.
Manage operational team,inc;uding performance and standards.
Promote and manage health and safety.
Communicate and assist identified improvement initiatives/opportunities for effective integration to operation.
POSITION:FRONT DESK/GUEST SERVICE SPECIALIST(May 2011 – October 2014)
COMPANY: San Fernando Tourist Development Corporation
Hotel Victoria De San Fernando
Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
Answer incoming calls
Receiving payment by cash, cheques, and credit card.
Prepare documentation and reports on routine customer correspondence for future reference purpose.
Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
POSITION: CASHIER (August 2010 – January 2011)
COMPANY:Madison Shopping Plaza-SM Pampanga Department Store
Receive payment by cash, Cheques and credit card.
Guiding and solving queries of customer
Process exchange and refunds.
Ensure of daily cash accounts.
SKILLS
Good team-working skills
Multi-Tasking
Corporate Communications
Customer Service
Team Leadership
Computer Literate
EDUCATIONAL BACKGROUND
College: Don Honorio Ventura Technological State University
Bachelor of Science in Industrial Technology Major in Foods
Bacolor Pampanga
2006 – 2010
CHARACTER REFERENCE
Ms. Paz Raiza Isabel D. Guevarra
Hotel Victoria De San Fernando
Marketing Officer
Mr. Diesel C. Cristobal
Hotel Victoria De San Fernando
Hotel Property Manager
Sheena San Juan Mendoza
Applicant
Contact this candidate