Admin & IT Executive with *+ exp
B-103, Sabka Ghar Appartment
Plot no-23, Sector-6
Dwarka, New Delhi-110075
INTRODUCTION AND OBJECTIVE
Working as Admin and IT Executive in Valiant Developers Pvt Ltd. My passion towards New technology and Analyzing Business has brought me to IT com business solutions industry where I got the opportunity to work with some of the best people in this industry. Although my work area involves IT Business Solutions where I have been assigned with all company website revamped and maintenance, offline and online events, social media, co-ordination with Vendors and fulfill the business requirement. I am also inclined towards more than 50 website domains maintenance and comparison with our competitors. Even after 10 years I want to see myself in managing and providing solutions to the business in form of upcoming technologies and doing research and adding value to society.
I am looking ahead for opportunities to utilize my knowledge and skills in the Management, Business development and Analyst field.
Project Management, Project Coordinator, Vendor Management, Customer Service, brand marketing, digital marketing, social media, Website maintenance and management, Domain and Hosting management.
Microsoft office, great exp. in dealing with vendors, good management and communication skills, worked on different MIS reports, Excellency in providing day to day solutions and follow-ups to deliver the quality and excellence even on short notice period.
Good in Handling and providing support on Social Media for promoting the brand.
Having experience of 1+ yrs with analyzing and providing solutions in New technologies, Social media and market/Business strategy.
Executive-Admin and Operations Valiant Developers Pvt Ltd, Noida
May 2014 Till Date
Project : Websites Management and Maintenance
Working as a Senior Executive- Marketing & Operations, the core focus of the job is to keep co-ordinate with vendors and resolve customer queries Fulfill the business requirements and post all the upcoming events on corporate website.
Good Management and leadership skills are the common tools that I use for my job, to explain and provide best in best quality work. Confidence to say ‘NO’ and can take individual decision if required.
Worked closely with all the key teams of the organization such as HR, Sales, Marketing, IT, different vertical teams etc.
Working as a single interface between business and development team for websites and social media.
Leading websites development and Maintenance, vendor management, SPOC between business/customer and development team, Co-ordination in practical or political issues, and maintained the ownership of project until business/client satisfied.
Acquire & coordinate resources from vertical groups as needed to suggest, collect and understand the requirements.
Key to promote, advertise and develop business thru websites and social Media.
Manage latest and hot ways by setting business expectations, analyzing market, comparison with competitors, being available 24x7 and professionally communicating to all parties involved.
Lead meetings to share knowledge with other resources, brand teams, designers, coders and develop Business solutions and growth efficiently.
Manage and deliver support training to other executives.
Report bugs and business/client requirements.
Project : Social Media and Online & offline Promotions
The core focus of the job is to promote Brand online via social Media websites for the business growth. Social Media websites like FB, Tweeter, You tube being managed and maintained under my supervisory for all our products.
Market analyst skills which I have dissolved in this project and today our brands have Lacs of followers and well known products in online and offline markets.
Independently promoting more than 8 products, the key is to maintain the reputation and always stick to the basics.
Promoting more than 10 Products via online and offline Campaigns. Building fans and followers along with brand popularity to gain the business growth.
Represent individual product as independent category log on media websites.
Runs multiple campaigns, quizzes, events for the products to attract the public and spread the awareness of our products in market.
Stick to the basics and achieves the followers.
Report quarterly achievements and growth.
Finalize promotion budget.
Analyze market and strength. MIS and report generations.
Project : Consumer support and service desk
Customer support and service desk for brands where customer can call and place the orders. Running both inbound and outbound calling process and leading/managing the 12 members of customer support executive team. Daily analysis on calls made, orders and query received, accordingly preparing the report on sales and guiding the sales team for invoice and product delivery.
Management of Daily consumers calls. Handling team of 10 CSE and 2 TL’s.
Runs Email campaigns, promote products, special discounts and offers for core consumers.
On call Order collection, coordination with sales and dispatch teams, ensures product delivery within 7 working days.
Routine training and follow ups with team on individual products and their specialties.
MOC sessions with CSE’s, keep tracking their daily activities.
Tracing the calls, sales and queries record.
MIS generation, consumer feedbacks. Product sales growth via telecom.
Monthly reports and analyze. Circulation of multiple reports on business to higher management team.
Analyze market and competitors for more enhancements in the operations.
Managing complete Operations and Commercial fields.
Pursuing BBA (Bachelors in Business Administration)
Planning includes preparation of Project Schedule (PERT), Project Quality Plans at the beginning of the project with continual monitoring of the same throughout the project duration:-
Web Domains (A record, RABT, Renewal, new registration etc)
Website Maintenance and Management
Management & Coordination which consists of coordination with different brand teams, vendors, developers and Finance Team.
Comprehensive solution providing abilities
Excellent verbal and written communication skills
Ability to deal with people diplomatically.
Willingness to learn.
Polite and cool temper
Constant lookout for opportunities to skill myself in different research areas of upcoming technologies.
Sports especially Cricket, Chess& Billiards.
Love to explore new gadgets
Likes to spend time people with different culture
Over 1 Years in IT (Non Tech) and exposure in branding and Promotion Business.
Social Media, Website and Domain Maintenance, Management of Support team, good learning and obtaining ability. Client Handling, Inventory in charge, Project coordinator and vendor management, skills on working with CRM application.
Persuing BBA (Bachelors in Business Administration).
Comprehensive solution providing abilities, Excellent verbal and written communication skills,
Ability to deal with people diplomatically, Willingness to learn, Friendly and calm in nature.
Father’s Name : Late. Sh. Surinder Kambiri
Nationality : Indian
Languages Known : Hindi, English.
DOB : 17-11-1995