firstname.lastname@example.org LinkedIn www.linkedin.com/pub/phil-wing-wei-chan/11/147/3b3 678-***-****
IT professional with over 14 years of experience with
Project Management and Troubleshooting skills.
Customer Service skills
HTML / jquery
Programming Languages - Pascal – Cobol - C++ - Visual Basic – Java
Associates degree in computer science
Pend Specialist – Altegra Health Feb 2015 – May 2015
Monitor the accuracy of project information by reviewing charts that are pended from other departments
Working closely with scheduling Supervisors and QA members to address any issues of invalid pends
Tier 1 Technical Support representative – Geek Squad (outsourced via Wipro) Sep 2014 – Feb 2015
Providing 1st point of contact for technical support for residential customers. Troubleshooting issues with windows 8/7/vista/XP/OSX with remote access tools in a call center environment.
Ranked in top 20 in over 300 agents of call center with 88.9% NPS rating.
Deli Clerk – Kroger Nov 2013 – Sep 2014
Manager of Information Systems & Technology - Dukes Foundation (part time) May 2012 - Current
Managing Online Tutoring Program
Internet Safety for Youth usage development
data backup and storage systems
Providing and coordinating all data systems hardware and software maintenance
repairs and upgrades
Maintaining a working knowledge of all information systems software and providing support and training to Volunteer staff
Determining system needs and recommending hardware and software upgrades.
Broadcast engineer and video Editor - Megavue TV (part time) June 2012 - Current
Editing video products for internet-based TV Station
Creating production workflows for video broadcast and live streaming
Maintaining company equipment inventory and responsible for budget administration for new device acquisitions
Research and development of best practice policies in use of camera, sound and lighting systems.
Video editing and sound engineering for TV productions with NLE systems
Coordination and production of live events
Freelance Photographer Apr 2008 - Current
After relocating from United Kingdom and seeking full time employment I am currently doing small scale photography for websites. Such as all photos on http://www.etsy.com/shop/NellyGene and dazzl.com
Planning Analyst - BUPA UK Aug 2007 - Nov 2007
Within the planning team I was responsible for the administration of the rollout of BUPA’s new SWIFT system across the entire company. Knowledge of MS Excel was fundamental for this job.
Digital media editor - Stromberg Architectural Products Feb 2006 - Mar 2006
A wide range of skills within digital photo editing, promotional video post productions, audio editing, and voice acting were driven to satisfy this on-line employment of this prolific architectural company in Texas. Ability to use Adobe Photoshop, Audition, and Premiere was necessary for this employment.
Sales Assistant - Greenwoods Menswear Mar 2005 - August 2005
Responsibilities in this temporary job include maintenance of a clothing store, ensuring good customer service and meeting sales targets.
Education and Skills
Remote Desktop Troubleshooting tools Join.me, GoToMeeting, LogMeIn, TeamViewer.
Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio, Internet Explorer, and FTP programs.
Various Audio and Video production software, such as Adobe Premiere Pro, and Adobe Audition
Multiple web development and photo editing applications, including Illustrator and Photoshop.
General networking concepts including DNS, DHCP, FTP, TCP/IP & VPN
Leeds Metropolitan University, West Yorkshire, United Kingdom
HND Computing (associate degree equivalent)
BSc computing year 1, 2 & Industrial Placement
South Trafford College of F.E., Manchester, United Kingdom
BTEC National Diploma Computer Studies