Customer Service Manager
Resume:
MARK STEINER
**** ******* ****, ******* **, ***17 586-***-**** ***********@*****.***
PROFESSIONAL STRENGTHS
Change Management Accounting Management
Excellent People & Mentorship Skills Productivity Optimization
Strategic Business Planning New Business Development
Problem Resolution Well Developed Presentation Skills
Software Documentation Team Building
Project Planning Outstanding Communication Skills
PROFESSIONAL EXPERIENCE
MISTRAS Services, Deer Park, Texas 2007-2014
Regional Accounting/Sales Lead
MISTRAS Services, an ISO 9001:2008 registered company, is one of the most respected NDT Service providers in the world with many global blue chip clients.
Daily Client interaction and customer service.
Implemented procedures and goals for all new clients to ensure productivity and efficiency in all aspects of Accounting and Sales.
Improved communication with distribution network resulting in 20% overall sales increase
Exceeded budgeted revenue expectation by 13.1% and earnings 110.7% in the first year.
Direct reports include Accounting Manager, Sales Managers, Project Managers, Operations Manager, & Client.
2012 was the most successful year in MISTRAS Services’ history.
FOX/KHOU, Houston, Texas 1999-2007
Sales Coordinator
FOX/KHOU is a nationally and internationally recognized, accredited News Channel
Daily Client interaction and customer service
Improved Sales from 7.6% to 14.1%
Improved Quality and efficiency from 73% to 99.6%
Maintained all Commercial Contracts
Direct reports include General Manager, Accounting Manager, Controller, and
two Sales Managers
FORMAL EDUCATION
1995-1999
Airborne Ranger, US ARMY
Associate of Science Business Management
ADDITIONAL EXPERTISE
Microsoft Office, Bias, JDS, Storm, AS400, IFS, SAP, CCTS
REERENCES
Carolyn Hyde
MISTRAS Services, Regional Accounting Manager
281-***-**** OFFICE
832-***-**** CELL
Chris Diamond
FOX/KHOU, Supervisor
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