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Customer Service Manager

Location:
Texas, United States
Posted:
December 30, 2015

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Resume:

MARK STEINER

**** ******* ****, ******* **, ***17 586-***-**** acsyad@r.postjobfree.com

PROFESSIONAL STRENGTHS

Change Management Accounting Management

Excellent People & Mentorship Skills Productivity Optimization

Strategic Business Planning New Business Development

Problem Resolution Well Developed Presentation Skills

Software Documentation Team Building

Project Planning Outstanding Communication Skills

PROFESSIONAL EXPERIENCE

MISTRAS Services, Deer Park, Texas 2007-2014

Regional Accounting/Sales Lead

MISTRAS Services, an ISO 9001:2008 registered company, is one of the most respected NDT Service providers in the world with many global blue chip clients.

Daily Client interaction and customer service.

Implemented procedures and goals for all new clients to ensure productivity and efficiency in all aspects of Accounting and Sales.

Improved communication with distribution network resulting in 20% overall sales increase

Exceeded budgeted revenue expectation by 13.1% and earnings 110.7% in the first year.

Direct reports include Accounting Manager, Sales Managers, Project Managers, Operations Manager, & Client.

2012 was the most successful year in MISTRAS Services’ history.

FOX/KHOU, Houston, Texas 1999-2007

Sales Coordinator

FOX/KHOU is a nationally and internationally recognized, accredited News Channel

Daily Client interaction and customer service

Improved Sales from 7.6% to 14.1%

Improved Quality and efficiency from 73% to 99.6%

Maintained all Commercial Contracts

Direct reports include General Manager, Accounting Manager, Controller, and

two Sales Managers

FORMAL EDUCATION

1995-1999

Airborne Ranger, US ARMY

Associate of Science Business Management

ADDITIONAL EXPERTISE

Microsoft Office, Bias, JDS, Storm, AS400, IFS, SAP, CCTS

REERENCES

Carolyn Hyde

MISTRAS Services, Regional Accounting Manager

281-***-**** OFFICE

832-***-**** CELL

Chris Diamond

FOX/KHOU, Supervisor

832-***-****



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