Erneshia Abram

**** ******** ** ***#*

Toledo, Ohio 43614

acsy9c@r.postjobfree.com

Medical Assistant with over 10 years customer care experience; would like to share their enthusiasm, knowledge and expertise with a medical facility in order to increase their patient intake care. Education

Dorsey Schools 10/11-11/12

Southgate, MI Graduated

Medical Assistant

Employment Skills

CPR

First Aid

Venipuncture

Vitals

EKG

Urinalysis Testing

Charting

Typing 46wpm

Employment History

Team Mental Health 10/12-11/12

Southgate MI

Customer Service

Vitals

Charting

Faxing

Blood Draws

Injections

Filing

Administer minor first aid

Time Warner Cable 09/03-07/07

Cleveland, Ohio Customer Service

Handled inbound calls

Resolved customer complaints

Efficiently troubleshoot in cable, telephone, and high speed internet

Advised and adjusted some billing issues

Accounted for issuing credits

Above average in sales quota by 50 percent

Midland Foods 07/99-05/01

Independence, Ohio Customer Care II

Handled and placed orders for Pizza Hut

Effectively handled customer complaints

Administered credits to customer accounts

Monitored quality of service of customer service reps

Supervised 20 to 40 reps per shift

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