Service Quality Assurance

Robert L Missman

*** ******* ***

Colonial Heights, Virginia 23836

Phone: 804-***-****

**************@*******.***

Objective

Environmental service or housekeeping department

Ability Summary

Ability to train monitor coordinate janitorial staff utilizing multi equipment environment.

Education and Training

Completion Date Issuing Institution Location Qualification Course of study

J Sargeant Reynolds Va Associate’s Hotel

Community College Degree Management

Employment History

Truck Loader and unloader

08/2008 –current United Parcel Service

Teamster Union 322 dock worker. Handles packages and sort by zip codes.

Custodian

02/2014-current Haley Auto Group 5400 Laburnum rd., Henrico Va.

Cleaning of automotive shop and show room areas. Duties also include light maintanence(HVAC)

Work, mops floors, trash removal, dust furniture, cleans bathrooms, and use autoscrubber machine

to de-grease shop floor.

Housekeeper

07/2012-02/2014 Southside Regional Medical Center Petersburg, VA

Cleaning hospital emergency rooms and operations rooms. Duties include sterilizing all patient rooms.

Method include washing furniture, beds, and sinks, walls, floors, securing injection needles, and pumps.

Making patients beds and assisting doctors and nurses and patients as needed.

Quality Service Associate

02/2011-01/2013 Food Lion grocery store Chester, Virginia

Quality Assurance cleaning and sanitizing entire store in compliance with Virginia health department.

Operation of auto scrubber machine and chemical measurements utilizing floor care. Stocking shelves with incoming products including dairy products, and dry goods. Unloading trucks as needed and retrieving grocery carts.

Environmental Service Supervisor

08/2006-07/2007 Harrah’s Rio Casino Las Vegas, Nevada

Casino Supervisor, disposal of bio hazards. Supervised 70 people, trained, coordinated, monitored.

Buffers and various floor machines. Overcame language barrier in a union shop environment. Additional machines utilized carpet cleaners, auto scrubbers and wet vacs.

Housekeeping Department, (HVAC) maintanence and front desk worker

01/1998-07/2006 Super 8 Motel Richmond, Virginia

Cleaned rooms, laundry services, guest services. Trained staff using chemicals vacuums and safety equipment. Additional duties include night auditor functions balancing books.

Janitorial Corporation Owner

01/1998-07/2005 Missman’s Janitorial Service LLC Chesterfield, Virginia

Full range of cleaning, wax floors, painting, carpet cleaning, floor machines, hired/terminated.

Additional services include carpentry(light), painting and lawn cutting.

Retained accounts such as hotels, restaurants, professional l sites such as doctors offices and nursing homes. Longwood University, DMV Offices, and private homes. Virginia state registered and federal registered contractor. Member of Petersburg and Richmond Virginia Chamber of Commerce’s.

Franchise Owner DBA Southside Janitorial service

09/1996-01/1998 Coverall Cleaning Concepts Richmond, Virginia

Franchise owner in Richmond Virginia duties include carpet cleaning, commercial sites cleaning training employees, hired and terminated business needs required.

Occupational Licenses & Certificates

Certificate title issuing organization Completion date

Certified housekeeping executive J Sargeant Reynolds College and 5/1996

The American Hotel & Lodging

Association.

Additional information and references available on request.

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