Customer Service Administrative Assistant

Sonia Abad

***-*** ***** ****, *******, ON M*R *R9

H: 416-***-**** C: 416-***-**** E: acsy3n@r.postjobfree.com

PROFILE

Seeking a position in an office environment, where there is a need for exceptional customer service and solid administrative skills, which will offer me the opportunity to realize my fullest potential in the administrative field.

Proficient in several of the Microsoft Office programs including Word and Outlook as well as Jonas, JD Edwards, SyAcc Systems, Kuehne+Nagel Customs, Business Vision, and Internet

Self directed with proven time management and organizational skills

Highly effective communication skills in English and Spanish

Professional, courteous, and highly adaptable to new environments

Functions effectively as team member or independently

WORK EXPERIENCE

2014 -2014

Urban Mechanical, Toronto, ON - Construction Contractor

PURCHASING ASSISTANT

Entered all vendors purchase orders for all job sites using Jonas

Back up receptionist

Matched packed slips, invoices to purchase orders confirmed partial or complete shipment and verified prices

Filed, photocopied

2011 - 2014

Gerrie Electric, Concord, ON - Electrical Distributor

BRANCH ADMINISTRATOR

Answered Mitel phone system and transferred calls to various departments

Processed customer receiving using JD Edwards software

Run open order, odd status reports investigated reason why on open status

Expedited all open purchases orders for branch obtained shipment dates

Performed cash end day ensured all transactions balanced and counted cash

Provided POD to customers to confirm shipment of orders

Organized and maintained filing system, ordered office supplies

2010 - 2010

Tevelec Limited – Mississauga, ON - Wire and Cable Distributor

OFFICE CLERK

Entered A/P, A/R and invoiced using SyAcc Systems software

Performed collection calls on outstanding accounts

Back up receptionist

Processed credit cards using Chase Systems

Released work orders and sale orders

Misc. duties: re-routing faxes, mail, filing, setting up sale binders

2009 - 2010

Upper Canada Products, Mississauga, ON - Beauty/Bath Products

CUSTOMER SERVICE REPRESENTATIVE

Provided customer service in a call center

Order entry entered phone, e-mail, and fax orders using JD Edwards software

Opened new U.S. and CDN accounts

Assisted customers with their order status, product inquiries and back orders

Processed credits for damages, and short shipments

Issued RA nos. for mis-shipments and defective product

Replied email requests from end consumers looking for a retail store and product information

Executed Daily Detail, and Back Order Reports

Contacted customers for credit card information

Participated in gift show

2005 - 2009

Shelley Automation Inc., North York, ON - Automation/Motion Products Distributor

CUSTOMER SERVICE CLERK

Processed all automation/motion returns and repair requests using in house software

Prioritized returns and repairs according to urgency

Requested RMA’s from vendors by phone, on line or fax

Issued purchase orders to return product to vendors

Prepared all customs paperwork to ship product to the United States

Run receiving reports once product has been repaired

Completed packing slips to include repair charges

Obtained repair quotes from vendors

Expedited customer’s repair status and quotes

Handled customer’s credits

Performed reception duties as required

2004 - 2005

A & I Robotics Inc., Weston, ON - Electronic Design Products

RESEARCH CLERK

Handled inbound and outbound telephone calls professionally and courteously

Researched the Internet for various Asian and North American electronic components suppliers

Requested components quotes, established contact, and negotiated best price with reasonable lead time

Dealt with suppliers and clarified company requirements regarding product specifications

Recorded suppliers quotes using MS Excel

Processed accounts payable manually

Established credit with various suppliers

Performed general office duties: mail, faxing, filing and courier shipments

1995 - 2003

SyAcc Systems Inc., Etobicoke, ON - Software Developer

ADMINISTRATIVE ASSISTANT

Operated telephone system to answer, screen and forward calls, took messages and provided basic software information as required

Greeted clients in a professional manner

Provided customer service to clients with software/hardware problems

Processed cash receipts and bank deposits used in house accounting software

Entered accounts payable invoices and handled accounts receivable collections

Prepared software contracts and relevant correspondence

Scheduled meetings, demos, and made travel arrangements

Performed general office duties including: mail, faxing, ordering supplies

EDUCATION

Computer/Clerical Training, General office procedures

Centre for Advancement in Work and Living

Computer Training

Toronto School of Business

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