Customer Service Manager

Crystal Crutchfield ***** Irving Ave Dolton, Il **419

Email: **************@*****.*** Phone: 773-***-****

Objective: To obtain a challenging position within a great company in which will enhance my current knowledge, skills and ability.

Employment:

10/09-11/13 Crothall Healthcare; Olympia Fields, IL, Chicago Heights, IL

Operations Manager

Responsibilities: Manager a staff on 90+ between two hospitals. Maintain a high level of cleanliness in assigned areas. Recruitment and staff selection process. Complete weekly staff scheduling, assign established work areas and or projects on a daily basis. Plan and coordinate project work for each employee. Attend and hold departmental staff meetings, development and training courses. Provide and monitor individual guidance and motivation to employees. Responsible for quarterly facility Quality Assurance Program and Patient Satisfaction Program as required. Assign equipment to staff, monitor daily equipment use, cleaning and maintenance. Ensure all equipment is clean and professional in appearance at all times. Provide customer focus, concerns and needs on a day to day basis. Responsible for 2 Million in inventory, housing items as well as entire hospital space. Partner with Infection Control to maintain an infection free environment for patients and staff daily. Control Patient through-put to insure timely turnover with compliance for both hospitals.

03/05- 10/09 Hilton Garden Inn, Midway Hotels; Chicago, IL

Guest Services Supervisor

Responsibilities: Performs assigned administrative duties such as daily critical reports, credit card reversals, bank deposits, accounts receivables, rooming lists, office supply inventory, etc. Train front desk staff in technical duties, customer services skills, and telephone and sales skills. Advises general manger with regards to poor performance and improper employee behavior that may require counseling or discipline. Acts as manager on duty in absence of manager. Processes guest registrations including the computation and collection of payment. Processes all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures, and complete shift reports. Maintains room status inventory. Responds to guest inquires and requests regarding hotel services, reservations, local attractions, directions, etc. Sorts incoming mail and messages. Conducts night audit as assigned.

01/04-3/05 Aldo Shoes; Chicago, IL

Sales Associate

Responsibilities: Customer service face to face as well as over the phone interactions. Cash handling, credit card and check transactions. Trouble managing and escalations. Inventory control and visual displays.

03/03-05/04 CPS; Chicago, IL

Accounting Representative

Responsibilities: Handle incoming, outgoing calls regarding payroll. Verified employees hours worked and made correction to payroll mistakes. Distributed paychecks.

Education: Morgan Park High School

Chicago, IL Diploma

Northwestern Business College

Oak Lawn, IL Present

Skills: Microsoft Word, Office, Power Point, Excel, Intermediate PC skills. Excellent oral and written communications, ability to work efficiently both independently as well as with a team. Strong attention to detail, ability to manage workflow priorities and follow up.

Professional Training: Completed training in Dynamic Leadership, Sexual Harassment, Time Management, Hazardous Waste, Transportation and Traffic Safety, Employee Engagement, Employee Labor Laws and Relations, Leadership Skills, Appreciating Differences, The Art of Coaching, Conflict Resolution, Foresting Collaborations, Speaking in the Moment, and Project Management.

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